KLIA, klia2 score flying colours in latest airport audit

21 December 2018 The Kuala Lumpur International Airport and the neighbouring klia2, collectively known as KUL, have passed with flying colours the Malaysian Aviation Commission’s latest audit on the quality of service. Malaysia Airports Holdings Berhad (MAHB) said KUL had exceeded the service quality targets of Mavcom’s October 2018 Quality of Service (QoS) framework, which … Continue reading KLIA, klia2 score flying colours in latest airport audit

MAHB’s record-breaking profits bring risks to the Malaysian economy and tourism industry: AirAsia

20 December 2018 Malaysia Airports Holdings Bhd`s (MAHB) record profits, which the group claimed to be attributed to an increase in passenger service charge (PSC) and growth in passenger numbers, come at a cost to the Malaysian economy and tourism industry, said AirAsia Group. MAHB`s net profit more than tripled in 2017 to RM237 million … Continue reading MAHB’s record-breaking profits bring risks to the Malaysian economy and tourism industry: AirAsia

MAHB could snuff out clients with unjustified hikes in airport charges, says AirAsia

19 December 2018 Malaysia Airports Holdings Bhd (MAHB) could eventually “squeeze” its clients out of business with unjustified increase in charges such as with the Passenger Service Charge (PSC), AirAsia claimed today. Benyamin described klia2 as a ‘passenger-unfriendly airport’ with inferior facilities that did not justify the high airport charges. — Picture by Saw Siow … Continue reading MAHB could snuff out clients with unjustified hikes in airport charges, says AirAsia

MAHB hopes to woo 10 airlines next year

19 December 2018 Malaysia Airports Holdings Bhd (MAHB) aims to attract 10 airlines, both premium and low-cost carriers (LCCs) to Malaysia, especially to its five main airports, in 2019. The airports are Kuala Lumpur International Airport (KLIA), klia2, Penang International Airport, Kota Kinabalu International Airport and Kuching International Airport, said MAHB general manager for airline … Continue reading MAHB hopes to woo 10 airlines next year

E-hailing app launched in KLIA to help taxi drivers be more competitive

15 December 2018 The “caLLme” e-hailing app for taxis, which was officially launched at Kuala Lumpur International Airport, is aimed at giving taxi drivers a boost in competitiveness against larger, deeper-pocketed e-hailing platforms. Created as a collaboration between the National Cooperative Movement (Angkasa) and Malaysian Taxi Drivers, Limousine and Car Rental Operators Association (Petekma), the … Continue reading E-hailing app launched in KLIA to help taxi drivers be more competitive

Travel and taxes are a bad combo

15 December 2018 By Philip Golingai THERE’S a meme going around in connection with AirAsia’s two chartered flights to bring Harimau Malaya fans to Hanoi for today’s second leg of the AFF Suzuki Cup final against Vietnam at My Dinh Stadium. The first of the meme’s four panels shows cheering Malaysian fans. The second shows … Continue reading Travel and taxes are a bad combo

Sleepless in areas near KLIA

14 December 2018 FOR residents of Taman Saujana KLIA and Kota Warisan, aircraft noise has become the bane of their life. The thunderous noise would cause roof tiles, metal grilles to vibrate and car alarms to go off, such daily torture is worse than a nightmare, as they cannot even sleep. Saujana KLIA residents want … Continue reading Sleepless in areas near KLIA

Increased buggy service, free wheelchairs and strollers for klia2

13 December 2018 Malaysia Airports Holdings Berhad (MAHB) has boosted accessibility in klia2 by ramping up its free buggy service while also introducing wheelchairs and strollers for the convenience of senior citizens and parents with small children. Transport Minister Loke Siew Fook today launched the new wheelchairs and strollers which passengers can use for free. … Continue reading Increased buggy service, free wheelchairs and strollers for klia2

Malaysia, Singapore to meet on ILS issue mid-January – Anthony Loke

13 December 2018 By Zanariah Abd Mutalib Malaysia and Singapore should be given space to sit down and discuss on pending disputes between the two nations next month. Transport Minister Anthony Loke said all quarters should cease commenting and prolonging the issues at hand until leaders of the two countries had met. Transport Minister Anthony … Continue reading Malaysia, Singapore to meet on ILS issue mid-January – Anthony Loke

Malaysia Airports handled 89.8m passengers from January to November 2018

13 December 2018 Malaysia Airports Holdings Bhd (MAHB) operating airports in Malaysia saw 89.8 million passenger arrivals from January to November this year. Acting Group Chief Executive Officer Raja Azmi Raja Nazuddin said for the 11-month period, the Kuala Lumpur International Airport (KLIA) clocked 25.4 million passengers, while the Kuala Lumpur International Airport 2 (klia2) … Continue reading Malaysia Airports handled 89.8m passengers from January to November 2018

Malaysia Airports to call KLIA departures duty free tender in H1 2019 amid continuing “commercial re-set”

13 December 2018 Malaysia Airports will call a tender for departures duty free stores at Kuala Lumpur International Airport (KLIA) in the first half of 2019, amid a “commercial re-set” of the business announced earlier this year. Malaysia Airports Senior General Manager Commercial Services Mohammad Nazli Abdul Aziz confirmed the planned timing. Bids for arrivals … Continue reading Malaysia Airports to call KLIA departures duty free tender in H1 2019 amid continuing “commercial re-set”

M’sia linked to wildlife trafficking network

10 December 2018 Malaysia’s connection to a multimillion-dollar trafficking network of endangered freshwater turtles and tortoises has been uncovered by a wildlife investigation group. Codenamed Operation Dragon and launched in 2016, the two-year investigation and 44-page report by the Wildlife Justice Commission crippled eight major networks working in India, Pakistan, Bangladesh, Sri Lanka, Thailand and … Continue reading M’sia linked to wildlife trafficking network

‘Silent airport’ movement to be seamless for passengers

3 December 2018 Effective Dec 1, Kuala Lumpur International Airport (KUL) joined the worldwide ‘silent airport’ movement by reducing the number of public announcements at both terminals KLIA and klia2. Malaysia Airports Holdings Bhd said the implementation of the silent airport was in line with addressing concerns raised by the public on the matter. KLIA … Continue reading ‘Silent airport’ movement to be seamless for passengers

‘Silent Airport’ campaign at KLIA, klia2 gets positive feedback

2 December 2018 The ongoing ‘Silent Airport’ campaign at the Kuala Lumpur Airport (KLIA) and Kuala Lumpur International Airport 2 (klia2) to improve users’ experience, has received encouraging feedback. Malaysia Airports Holdings Berhad (MAHB) Acting Group Chief Executive Officer Raja Azmi Raja Nazuddin said the campaign where fewer public announcements were made on air, started … Continue reading ‘Silent Airport’ campaign at KLIA, klia2 gets positive feedback

Collecting less airport tax affects government revenue, says MAHB

1 December 2018 The country’s main airports operator says any failure to collect the gazetted passenger service charge (PSC) of RM73 will ultimately affect the federal government’s revenue, following confirmation by AirAsia that the budget airline is collecting only RM50. Speaking to FMT, Malaysia Airports Holdings Bhd (MAHB) acting group CEO Raja Azmi Raja Nazuddin … Continue reading Collecting less airport tax affects government revenue, says MAHB

AirAsia Group’s quarterly operating profit halves as fuel costs bite

30 November 2018 AirAsia Group Bhd’s operating profit halved in the third quarter as higher fuel costs hurt the Malaysian flagship budget carrier, but it said conditions in the fourth quarter should improve and the holiday season would also help. Airlines in the region, including Singapore Airlines and India’s Jet Airways and IndiGo, have been … Continue reading AirAsia Group’s quarterly operating profit halves as fuel costs bite

Airlines slam AirAsia over ‘unfair advantage’ in airport tax collection

30 November 2018 The group representing most of the airlines operating in Malaysia has called for a level playing field in the aviation sector in the wake of reports that AirAsia is collecting less than the required amount in passenger service charges (PSC). Board of Airline Representatives Malaysia (BAR) said airlines were legally bound to … Continue reading Airlines slam AirAsia over ‘unfair advantage’ in airport tax collection

Gamuda Land cements partnership to activate Gamuda Cove’s Discovery Park

28 November 2018 GAMUDA Cove’s Discovery Park is beginning to take shape. Gamuda Land unveiled six key partners namely Aerophile, AKA Balloon, Blastacars, Invade, Kitchen Mafia and Caravan Serai, cementing strategic partnerships for the 50-acre Discovery Park, which will be the first tourism and hangout spot to commence in Gamuda Cove. Ngan fourth from left … Continue reading Gamuda Land cements partnership to activate Gamuda Cove’s Discovery Park

Malaysia’s air passenger traffic to hit 100 million despite slower growth

23 November 2018 Malaysia’s air passenger traffic is expected to grow to between 100.3 million and 101.1 million passengers in 2018 despite an estimated growth rate of between 1.1 per cent and 2.2 per cent in 2018. The third edition of the Malaysian Aviation Commission’s (MAVCOM) Industry Report called Waypoint was released on Thursday (Nov … Continue reading Malaysia’s air passenger traffic to hit 100 million despite slower growth

Ministry in talks to lower PSC

22 November 2018 The government is looking at reducing the passenger service charge (PSC) collected by Malaysia Airports Holdings Bhd (MAHB). “Lowering the PSC is on the agenda to make [air] travel more affordable for Malaysians,” said Transport Minister Anthony Loke Siew Fook. “I can’t give you more details because the discussion is ongoing, but … Continue reading Ministry in talks to lower PSC

The sky’s the LCCT limit

18 November 2018 SOME of our airports are getting quite crowded due to the steady growth in air travel. Recently, it was reported that these airports – including Subang, Langkawi, Lahad Datu, Kota Baru, Mulu, Miri, and Penang – now handle passenger volumes beyond their design capacity, according to the Malaysian Aviation Commission and a … Continue reading The sky’s the LCCT limit

IndiGo touches down at klia2

16 November 2018 IndiGo, India’s largest airline, made its debut in the Malaysian aviation space with its inaugural flight that landed at the Kuala Lumpur International Airport 2 (klia2) yesterday. IndiGo chief commercial officer William Boulter said the airline will be operating its daily non-stop flights between KL-Bengaluru and KL-Delhi from klia2. IndiGo touches down … Continue reading IndiGo touches down at klia2

IndiGo confident to secure large portion of low-cost travel in Malaysia

15 November 2018 India’s largest low-cost carrier (LCC) IndiGo, is confident of securing a large portion of the low-cost travel market in Malaysia, despite highly intense competition from existing carriers. IndiGo chief commercial officer William Boulter said the airline welcomed competition and was not in any sense worry about strong presence of Asia’s LCC, AirAsia. … Continue reading IndiGo confident to secure large portion of low-cost travel in Malaysia

Anthony Loke : Government not protecting local airlines

15 November 2018 The government will not be protecting local airlines amid competition from foreign airlines opting to operate in Malaysia, said Transport Minister Anthony Loke Siew Fook. Instead, he said, more airlines coming to Malaysia would promote healthy competition. Transport Minister Anthony Loke “We welcome competition and we would like to see more competition. … Continue reading Anthony Loke : Government not protecting local airlines

KUL welcomes India’s largest low cost carrier IndiGo inagural flight

15 November 2018 India’s largest low-cost carrier IndiGo became the 59th airlines operating at Kuala Lumpur International Airport (KUL), with the inaugural flight arriving at klia2 earlier this morning. KUL is IndiGo’s 12th international destination after flying from Delhi, India, carrying 180 passengers on its Airbus A320 aircraft. KUL welcomes India’s largest low cost carrier … Continue reading KUL welcomes India’s largest low cost carrier IndiGo inagural flight

Taking airport meals to new heights

15 November 2018 MALAYSIA Airports launched its annual month-long KULinarycampaign with KULinary Top Food Outlet Award 2018 – in recognition of its top 20 food outlets at Kuala Lumpur International Airport (KLIA) and klia2. For the third year running, Malaysia Airports collaborated with independent online food media company Fried Chillies for anonymous reviews of more … Continue reading Taking airport meals to new heights

Ground Team Red opens fully digital airport control centre at klia2

13 November 2018 Ground Team Red (GTR) has introduced a digital control centre for ground handling services in Kuala Lumpur International Airport 2 (klia2). Using the fully digitalised control centre, GTR will be able to track the handling of aircraft by converging real-time information on passenger boarding, baggage reclaiming and ramp loading activities through a … Continue reading Ground Team Red opens fully digital airport control centre at klia2

Malaysia Airports launches month-long KULinary campaign, aims to promote hidden gems of airports for travellers and food lovers

12 November 2018 Malaysia Airports launched its annual one-month long KULinary campaign with KULinary Top Food Outlet Award 2018 – in recognition of its top 20 food outlets at the two terminals of Kuala Lumpur International Airport (KLIA), KLIA Main and klia2 for their outstanding performance in food quality and overall dining experience. For its … Continue reading Malaysia Airports launches month-long KULinary campaign, aims to promote hidden gems of airports for travellers and food lovers

Tourism could have grown more if travelling cost kept low, says Fernandes

12 November 2018 The country’s tourism industry could have registered a better growth if the airport operator and authorities had been able to keep the travelling cost low, said AirAsia Group chief executive officer Tan Sri Tony Fernandes. In a series of tweets today, Fernandes said the passenger service charges (PSC), or more commonly known … Continue reading Tourism could have grown more if travelling cost kept low, says Fernandes

AirAsia launches fully digitalised ground handling control centre

12 November 2018 Low-cost carrier AirAsia Bhd launched the first fully digitalised ground handling services control centre in Malaysia on Monday (Nov 12) at Kuala Lumpur International Airport 2 (klia2). The centre will allow AirAsia’s Ground Team Red (GTR) to track aircraft handling by having real-time information on passenger boarding, baggage reconciliation and ramp-loading compiled … Continue reading AirAsia launches fully digitalised ground handling control centre

Dewina Host Malaysia has three restaurants named in Kuala Lumpur International’s top 20

10 November 2018 Three food venues operated by HMSHost subsidiary Dewina Host Malaysia have been named among the top 20 restaurants at Kuala Lumpur International Airport (KLIA). Dim Sum’s certificate confirming its place in the top 20 stands proudly alongside some of its dishes. The eateries have been named in the elite list as part … Continue reading Dewina Host Malaysia has three restaurants named in Kuala Lumpur International’s top 20

MAHB exceeds service targets in airport quality of service framework

6 November 2018 Malaysia Airports Holdings Bhd (MAHB) exceeded the service targets in the Airport Quality of Service (QoS) framework launched by the Malaysia Aviation Commission (MAVCOM) last September, with exemplary results. MAHB Acting Group Chief Executive Officer Raja Azmi Raja Nazuddin said Kuala Lumpur International Airport (KUL) performed well beyond the passing scores for … Continue reading MAHB exceeds service targets in airport quality of service framework

MAHB to reformat layout of key airports to boost retail portion

29 October 2018 Malaysia Airports Holdings Bhd (MAHB) will be reconfiguring the space and reformatting the layout of key international airports over the course of five years, in a bid to boost its retail segment. This includes the Langkawi International Airport, Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (klia2), Penang International Airport, … Continue reading MAHB to reformat layout of key airports to boost retail portion

Inaugural AirAsia flight to Lake Toba makes it faster and easier to visit the volcanic lake

28 October 2018 There was no need for a water cannon salute welcoming ceremony for AirAsia‘s first flight to Silangit near Lake Toba, as it had a natural shower from above. Flight AK411, which left klia2 in Sepang with a total of 120 passengers, was greeted with a light shower upon landing at the Silangit … Continue reading Inaugural AirAsia flight to Lake Toba makes it faster and easier to visit the volcanic lake

Self bag drop cuts passenger processing time in half at Malaysia Airports’ klia2

16 October 2018 SITA will deploy a further 15 Scan&Fly units at Kuala Lumpur International Airport Terminal 2 (klia2), following the successful implementation of 15 units earlier this year. Baggage processing time has been cut in half for AirAsia passengers using SITA’s Scan&Fly bag drop technology at klia2 terminal, taking between 30-40 seconds on average … Continue reading Self bag drop cuts passenger processing time in half at Malaysia Airports’ klia2

MAHB tells why Malaysia’s current airport model ensures connectivity

14 October 2018 The existing operating model for airports in Malaysia is necessary to ensure connectivity to all parts of Malaysia, says the country’s main airport operator. Malaysia Airports Holdings Berhad (MAHB) said this “hub and spoke” model which has been in place for decades essentially sees global air traffic coming to the hub – … Continue reading MAHB tells why Malaysia’s current airport model ensures connectivity

Malaysians subsidising foreigners

10 October 2018 The failure of Malaysia Airports Berhad to implement the RM73 Passenger Service Charge (PSC) is costing Malaysians who continue to subsidise foreigners in the millions as they fly out of klia2 to non-Asean destinations. The Malaysia Aviation Commission (Mavcom) had introduced equalisation of the Passenger Services Charge PSC to RM73 for non-Asean … Continue reading Malaysians subsidising foreigners

Malaysia upgrading airports to cope with growing passenger numbers

5 October 2018 MALAYSIA airports are replacing manual body searches with X-ray machines and scanners. By 2020, visitors Kuala Lumpur International Airport (KLIA) and low-cost carrier terminal klia2 will not be subjected to physical searches by airport security officers. The scanners are one of the many improvements that Malaysia Airports Holdings Berhad (MAHB) have been … Continue reading Malaysia upgrading airports to cope with growing passenger numbers

No Hollywood ending: Police arrest Syrian stranded at klia2 since March

3 October 2018 Hassan al Kontar (pic), the Syrian man who had been stranded at the Kuala Lumpur International Airport 2 (klia2) since March, not unlike Tom Hanks’ character in the movie The Terminal, has been arrested by the police. Immigration director-general Datuk Seri Mustafar Ali said Hassan was detained by the police on Monday … Continue reading No Hollywood ending: Police arrest Syrian stranded at klia2 since March

Police nab Syrian stranded at klia2

3 October 2018 Syrian Hassan al Kontar, who has been stranded at klia2 since March, has been arrested. Immigration director-general Datuk Seri Mustafar Ali said Hassan was detained by police on Monday for being in the airport’s restricted zone. Syrian Hassan al Kontar “Flight passengers with boarding passes at the boarding area are supposed to … Continue reading Police nab Syrian stranded at klia2

Mandarin-speaking officials start duty at KLIA / klia2 to woo China tourists

1 October 2018 Malaysia Air­ports Holdings Bhd (MAHB) has deployed Mandarin-speaking officials at the Kuala Lumpur International Airport and klia2. Ready to assist: A MAHB officer attending to enquiries from a couple from Hong Kong at klia2 Transport Minister Anthony Loke said two fluent and four basic Mandarin-speaking officials had been placed at strategic spots … Continue reading Mandarin-speaking officials start duty at KLIA / klia2 to woo China tourists

Boosting aviation standards

23 September 2018 Newly minted Mavcom executive chairman Dr Nungsari Ahmad Radhi aims at turning Malaysia into an important regional aviation hub while protecting consumer rights. JUST two months into his appointment as the new Malaysian Aviation Commission (Mavcom) executive chairman, Dr Nungsari Ahmad Radhi already has a lot on his plate. News Desk to … Continue reading Boosting aviation standards

Aviation industry in Malaysia

22 September 2018 Robust demand for international air travel is making Asia-Pacific a pivotal region for connecting flights. The Kuala Lumpur International Airport (KLIA) was ranked the 12th most connected airport globally, according to OAG’s Megahubs International Index 2018. Airports in Malaysia The index ranks airports with the highest ratio of scheduled international connections to … Continue reading Aviation industry in Malaysia

X-ray machines coming to KLIA

22 September 2018 There will be no more raba-raba or pat-downs of passengers at Immigration checkpoints in KLIA and klia2 by mid-2019, says Transport Minister Anthony Loke (pic). Transport Minister Anthony Loke “This is when new X-ray machines will be installed at both airports,” he said at the groundbreaking ceremony of a RM2.7mil dedicated processing … Continue reading X-ray machines coming to KLIA

Melaka airport to enjoy lower PSC

21 September 2018 Passengers flying out of Melaka International Airport (LTAM) to any international destination will now enjoy lower passenger service charge (PSC) or airport tax. Melaka International Airport LTAM is the fourth airport granted the incentive by Malaysia Airports Holdings Bhd (MAHB) after klia2, and the Langkawi and Labuan airports. Yesterday, Melaka Chief Minister … Continue reading Melaka airport to enjoy lower PSC

MAHB sets up dedicated clearance facility for klia2 airline crew

21 September 2018 Malaysia Airports Holdings Bhd (MAHB) is setting up a dedicated processing centre for the Customs Immigration and Quarantine (CIQ) clearance of departing airline crew at its Kuala Lumpur International Airport 2 (klia2). Malaysia Airports Holdings Bhd (MAHB) The airport operator will be spending RM2.7 million on the facility that is expected to … Continue reading MAHB sets up dedicated clearance facility for klia2 airline crew

MAHB constructs RM2.7mil processing centre for airlines crew at klia2

21 September 2018 Malaysia Airports Holdings Bhd (MAHB) is building a RM2.7 million processing centre for departing airlines crew at Kuala Lumpur International Airport terminal 2 (klia2). Malaysia Airports Holdings Bhd (MAHB) is building a RM2.7 million processing centre for departing airlines crew at Kuala Lumpur International Airport terminal 2 (klia2). Picture by MAHB. The … Continue reading MAHB constructs RM2.7mil processing centre for airlines crew at klia2

Newsbreak: Full-service carriers cry foul over ‘unfair’ PSC practice

17 September 2018 FULL-service carriers (FSCs) have finally broken their silence over the non-compliance of their budget counterpart, AirAsia Group Bhd, with the new passenger service charge (PSC), also known as airport tax, out of klia2 in Sepang. They expressed alarm that AirAsia could continue to flout a government gazette that took effect on Jan … Continue reading Newsbreak: Full-service carriers cry foul over ‘unfair’ PSC practice

What a poor welcome for tourists

7 September 2018 Vacant counters in klia2 can be put to better use to promote local tourism and serve transit passengers. Travellers at the Kuala Lumpur International Airport would have seen rows of travel and related agencies. Many tourists use these services for their accommodation, transport and travel arrangements. However, in klia2, which draws an … Continue reading What a poor welcome for tourists

Eraman and The Estée Lauder Companies partner in branded beauty concept at Kota Kinabalu Airport

6 September 2018 Malaysia Airports-owned travel retailer Eraman has opened a striking new beauty concept comprising four leading brands from The Estée Lauder Companies at Kota Kinabalu International Airport (KKIA). The 67sq m stand-alone space in Level 3 of the International Departures Hall features Jo Malone, La Mer, MAC and Tom Ford. New frontiers: The … Continue reading Eraman and The Estée Lauder Companies partner in branded beauty concept at Kota Kinabalu Airport