13 December 2018
Malaysia Airports Holdings Berhad (MAHB) has boosted accessibility in klia2 by ramping up its free buggy service while also introducing wheelchairs and strollers for the convenience of senior citizens and parents with small children.
Transport Minister Loke Siew Fook today launched the new wheelchairs and strollers which passengers can use for free. Also present was MAHB acting chief executive Raja Azmi Raja Nazuddin.
MAHB is increasing the buggy service so that passengers will not have to wait for more than 10-minutes for one. It is also adding six more pick-up points along the route.
There are 15 buggies in operation with 28 drivers.
About 100 wheelchairs and 50 strollers are available for use beginning today, and by January, another 50 wheelchairs and 100 strollers will be made available.
MAHB is spending RM5 million over the next three years for this service.
The company also announced that it would send 200 of its Airport CARE ambassadors to undergo training to provide assistance to people with reduced mobility (PRM).
This includes passengers who are physically disabled and those with autism and Down’s syndrome.
Loke also launched MAHB’s “Happy Guests, Caring Hosts Service Culture Transformation Programme” aimed at instilling a first-world service culture.
The programme sees some 840 people working in the airport being given training and coaching on inspiring those around them to internalise the “Happy Guests, Caring Hosts” philosophy.
Loke lauded MAHB for introducing the new initiatives which would provide more convenience and better service for travellers.
He said the ministry received feedback that the walking distance to the gates at klia2 had inconvenienced the disabled and those with small children.
“We support this effort and the effort to instil a culture of service. Airports are gateways to countries and the first place tourists meet Malaysians.
“First impressions are very important, so we want good customer service at our airports.”
Raja Azmi, meanwhile, called on the entire airport community to join hands with MAHB in putting Malaysia at the forefront of the service culture.
“Let us all embrace the Malaysian spirit of courtesy and hospitality and ensure that it is embedded in all that we do to make our guests happy.”