Mavcom: 428 complaints in second-half of last year, 98 percent of them resolved

19 March 2021 The Malaysian Aviation Commission (Mavcom) reported that it received a total of 428 complaints between July 1 and Dec 31, 2020 – 99.3% of which involved airlines, while 0.7% were on airports – according to its biannual Consumer Report. This translated to a 45.3% reduction from 783 complaints lodged during the corresponding … Continue reading Mavcom: 428 complaints in second-half of last year, 98 percent of them resolved

Malaysia Airports proceeds with mission critical upgrades at KLIA

12 July 2020 Despite implementing aggressive cost containment measures to mitigate the impact of COVID-19, Malaysia Airports is going ahead with the replacement of its ageing assets at Kuala Lumpur International Airport (KLIA) as they are critical to the recovery of the national aviation industry. As air travel gradually return to normal, the aviation industry … Continue reading Malaysia Airports proceeds with mission critical upgrades at KLIA

Grounded airlines in Malaysia take to the skies to help Covid-19 frontliners

2 April 2020 All around the world, airlines are forced to deal with the devastating effects of the ongoing global outbreak of Covid-19 which have effectively brought the travel industry to a standstill. As more countries close off their borders and restrict travel to minimise the spread of the novel coronavirus, many carriers are either … Continue reading Grounded airlines in Malaysia take to the skies to help Covid-19 frontliners

Mavcom’s RAB framework lacks alignment with SPV 2030: AirAsia

7 November 2019 AirAsia Group Bhd has claimed that the Malaysian Aviation Commission (Mavcom) does not share the government’s Shared Prosperity Vision (SPV) 2030 to create a more equitable, high-income nation. AirAsia said Mavcom’s insistence on pushing through certain punitive elements within its new Regulatory Asset Base (RAB) framework had gone against the spirit of … Continue reading Mavcom’s RAB framework lacks alignment with SPV 2030: AirAsia

AirAsia accuses Mavcom of going against the spirit of ‘Shared Prosperity’ with new RAB framework

7 November 2019 AirAsia Group today accused the Malaysian Aviation Commission (Mavcom) of going against the federal government’s Shared Prosperity Vision (SPV2030) for its insistence on pushing through certain punitive elements within its new Regulatory Asset Base (RAB) framework. AirAsia Group President (Airlines) Bo Lingam pointed out how both Mavcom and Malaysia Airports Holdings Berhad … Continue reading AirAsia accuses Mavcom of going against the spirit of ‘Shared Prosperity’ with new RAB framework

AirAsia says klia2 not all bad, can still be visitor magnet if MAHB, Mavcom ‘listen’

2 November 2019 The AirAsia Group believes the systemic inefficiencies dogging Kuala Lumpur International Airport 2 (klia2) could be rectified to optimise the low-cost terminal’s potential if regulators pay attention to feedback. AirAsia Berhad and AirAsia X chief executive officer Riad Asmat and Benyamin Ismail told Malay Mail in a recent interview that the country’s … Continue reading AirAsia says klia2 not all bad, can still be visitor magnet if MAHB, Mavcom ‘listen’

Different PSC at KLIA, klia2 major hurdle for RAB implementation

1 November 2019 The Malaysian Aviation Commission (Mavcom) said the government’s intention of having different passenger service charge (PSC) rates at the Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (klia2) poses a major hurdle for the implementation of the Regulated Asset Base (RAB) framework. An analyst who attended a briefing by … Continue reading Different PSC at KLIA, klia2 major hurdle for RAB implementation

Lower PSC for all airports, except KLIA and klia2, under new RAB

24 October 2019 More than 20 million passengers in Malaysia will enjoy a lower passenger service charge (PSC) following the introduction of the regulated asset base (RAB) framework, said the Malaysian Aviation Commission (Mavcom). Among the airports that are expected to charge lower PSC rates are Langkawi, Penang, Kota Kinabalu, Kuching, Miri, Sibu, Tawau, Lahad … Continue reading Lower PSC for all airports, except KLIA and klia2, under new RAB

All airports, except KLIA and klia2, to enjoy lower PSC under new framework, says Mavcom

23 October 2019 More than 20 million passengers in Malaysia will enjoy a lower passenger service charge (PSC) following the introduction of the regulated asset base (RAB) framework, says the Malaysian Aviation Commission (Mavcom). Among the airports that are expected to charge lower PSC rates are Langkawi, Penang, Kota Kinabalu, Kuching, Miri, Sibu, Tawau, Lahad … Continue reading All airports, except KLIA and klia2, to enjoy lower PSC under new framework, says Mavcom

Provide proof of klia2 long lines? Not our job, AirAsia tells Mavcom

22 October 2019 Low-cost carrier AirAsia Group today questioned the Malaysian Aviation Commission (Mavcom) for requesting it provide documented details of congestion at klia2 immigration counters. AirAsia Berhad chief executive officer Riad Asmat accused the aviation regulator of forsaking its responsibility, saying Mavcom’s duty is to protect the rights of air passengers. “The onus is … Continue reading Provide proof of klia2 long lines? Not our job, AirAsia tells Mavcom

Mavcom: We never received immigration congestion files from AirAsia

21 October 2019 The Malaysian Aviation Commission (Mavcom) says that it never received the details of the daily documentation requested from AirAsia Bhd, which the low-cost carrier claimed consisted of details of congestion on a daily basis at the klia2 immigration counters. In a statement today, Mavcom said it had responded to the letter it … Continue reading Mavcom: We never received immigration congestion files from AirAsia

AirAsia irked by long queues at klia2

18 October 2019 AirAsia Group Berhad chief executive officer Tan Sri Tony Fernandes expressed disappointment with Malaysian Aviation Commission (Mavcom) for its handling of complaints of Immigration counter congestion at the Kuala Lumpur International Airport 2 (klia2). Fernandes said AirAsia had submitted a letter to Mavcom requesting help to resolve the congestion, but in return … Continue reading AirAsia irked by long queues at klia2

AirAsia: Congestion at klia2 immigration counters gives country a bad image

17 October 2019 Malaysia Airports Holdings Bhd (MAHB) needs to immediately make adjustments at klia2 to address congestion at immigration counters or risk painting a bad image of Malaysia, says budget carrier AirAsia Group. AirAsia Malaysia CEO Riad Asmat and AirAsia X Malaysia CEO Benyamin Ismail said the long queues at immigration counters for foreign … Continue reading AirAsia: Congestion at klia2 immigration counters gives country a bad image

AirAsia sues klia2 operator for RM480m after mediation refused by Mavcom

4 October 2019 Low-cost carrier AirAsia Bhd sued Malaysia Airports (Sepang) Sdn Bhd (MASSB), the operator of Kuala Lumpur International Airport (KLIA) and klia2, on Wednesday over alleged losses and damages it suffered at the latter. In a statement today, AirAsia said it is claiming RM479.78 million from the Malaysia Airports Holdings Bhd (MAHB) unit … Continue reading AirAsia sues klia2 operator for RM480m after mediation refused by Mavcom

AirAsia set to implement reduced PSC at klia2 from tomorrow

30 September 2019 AirAsia guests will have reason to celebrate on Tuesday as it proceeds with the implementation of the reduced passenger service charge (PSC) at klia2 and other international airports in Malaysia where it operates. This follows last month’s announcement by the Malaysian Minister of Transport Anthony Loke of the Cabinet’s decision to revise … Continue reading AirAsia set to implement reduced PSC at klia2 from tomorrow

MAVCOM defends its functionality over AirAsia’s remarks

12 September 2019 The Malaysian Aviation Commission (MAVCOM) today defended its functionality and reiterated that the agency over the years had amplified initiatives in benefiting consumers and industry players. The aviation regulator was responding to AirAsia founder and group chief executive officer Tan Sri Tony Fernandes’ statements on his LinkedIn saying the commission is a … Continue reading MAVCOM defends its functionality over AirAsia’s remarks

Mavcom works to benefit all in the aviation sector, not just one, says chairman

12 September 2019 Malaysian Aviation Commission (Mavcom) executive chairman Dr Nungsari Radhi has come out strongly in defence of the aviation regulator’s role, saying it is to ensure its work benefits the industry overall and not any one specific player. “There are many stakeholders in the aviation industry in Malaysia, not merely one. We have … Continue reading Mavcom works to benefit all in the aviation sector, not just one, says chairman

Mavcom defends itself after fierce criticism from Fernandes

12 September 2019 The Malaysian Aviation Commission (Mavcom) defended itself today following criticism from AirAsia Bhd group CEO Tony Fernandes, saying it has succeeded in promoting transparency and helped passengers save money. Mavcom executive chairman Nungsari Ahmad Radhi said the aviation body’s Malaysian Aviation Consumer Protection Code 2016 ensured passengers only paid for services they … Continue reading Mavcom defends itself after fierce criticism from Fernandes

2 airlines fined over MACPC breach

11 September 2019 The Malaysian Aviation Commission (Mavcom) has imposed on AirAsia Bhd and AirAsia X Bhd a penalty of RM200,000 each for charging credit card, debit card and online banking processing fees separately from their base fare. Mavcom, in a statement, said both airlines were found to have contravened subparagraph 3(2) of the Malaysia … Continue reading 2 airlines fined over MACPC breach

Mavcom has failed the aviation sector, says Fernandes

9 September 2019 AirAsia Bhd group chief executive officer Tan Sri Tony Fernandes (pix) has claimed that the Malaysian Aviation Commission (Mavcom) has failed the country’s aviation sector, backing it with seven reasons, including introducing bureaucratic policies. “Some of the requirements imposed by Mavcom include airlines notifying other local airlines on new route applications which … Continue reading Mavcom has failed the aviation sector, says Fernandes

Loke: PSC cut not temporary

4 September 2019 Transport Minister Anthony Loke Siew Fook said the lowering of passenger service charge or PSC for international travellers flying beyond Asean from klia2 and other airports, other than the Kuala Lumpur International Airport (KLIA), is “not temporary”, and “should not be disputed”. “It is not temporary. When it (PSC cut) was announced … Continue reading Loke: PSC cut not temporary

MAHB’s shares up, fuelled by expectations on new PSC rates

4 September 2019 The lower PSC collection for non-KLIA international flights is neutral to MAHB’s financial performance, says research house By SHAZNI ONG / Pic By BLOOMBERG Malaysia Airports Holdings Bhd’s (MAHB) shares rose on expectations that the Malaysian Aviation Commission (Mavcom) will announce new passenger service charge (PSC) rates in the next few weeks, … Continue reading MAHB’s shares up, fuelled by expectations on new PSC rates

PSC cut has created uneven playing field for airlines, claims IATA

2 September 2019 Malaysia is creating an uneven playing field for airlines with the reduction in the passenger service charge (PSC) for destinations beyond Asean, claims the International Air Transport Association (IATA). IATA’s regional vice-president for Asia Pacific, Conrad Clifford, said that while the reduction is positive for most travellers in Malaysia, “we are disappointed … Continue reading PSC cut has created uneven playing field for airlines, claims IATA

PSC for international flights at airports other than KLIA cut to RM50 from Oct 1

30 August 2019 The Passenger Service Charge (PSC) rate for international flights at all airports in Malaysia, except for the Kuala Lumpur International Airport (KLIA), has been cut to RM50 from RM73, effective Oct 1, Transport Minister Anthony Loke Siew Fook announced. He said the PSC rates for other sectors at all airports, however, remained … Continue reading PSC for international flights at airports other than KLIA cut to RM50 from Oct 1

Trade stands with AirAsia’s petition against PSC hike at klia2

16 August 2019 The Malaysian travel trade have rallied on AirAsia’s side after the airline recently launched a petition to protest against the additional RM23 (US$5) passenger service charge (PSC) for passengers using klia2 to fly to destinations outside of South-east Asia. The petition – launched on August 8 on www.change.org with versions available in … Continue reading Trade stands with AirAsia’s petition against PSC hike at klia2

PSC is interim before asset base framework implementation, says Mavcom

13 August 2019 by SHAZNI ONG/ pic by MUHD AMIN NAHARUL THE Malaysian Aviation Commission (Mavcom) said the 2017’s passenger service charge (PSC) rate is a temporary measure before the implementation of levies based on the Regulatory Asset Base (RAB) framework. The regulator of the country’s commercial aviation sector also warned that carriers will be … Continue reading PSC is interim before asset base framework implementation, says Mavcom

MAVCOM lauds MAHB interlining KLIA and klia2 for airlines and passengers’ convenience

12 August 2019 The Malaysian Aviation Commission (MAVCOM) lauded Malaysia Airports Holdings Bhd’s (MAHB) plan to interline Kuala Lumpur International Airport (KLIA) and klia2. Executive chairman Dr Nungsari Ahmad Radhi said airports should be ‘well-integrated or interlined’, allowing passengers to have various connecting flights to other destinations worldwide. “When airport terminals are interlined, it becomes … Continue reading MAVCOM lauds MAHB interlining KLIA and klia2 for airlines and passengers’ convenience

MAVCOM wants MoF’s departure levy to fund aviation development

12 August 2019 Malaysian Aviation Commission (MAVCOM) executive chairman Dr Nungsari Ahmad Radhi wants Ministry of Finance’s collection of departure levy, starting September 2019, to fund aviation development. The Malaysian Aviation Commission (MAVCOM) executive chairman Dr Nungsari Ahmad Radhi concurred with the International Civil Aviation Organisation (ICAO) that money collected from air travellers should go … Continue reading MAVCOM wants MoF’s departure levy to fund aviation development

MAVCOM envisions more airlines land at KLIA and boost its global connectivity

12 August 2019 The Malaysian Aviation Commission (MAVCOM) urges Malaysia Airports Holdings Bhd’s (MAHB) to woo more airlines to land in Kuala Lumpur International Airport (KLIA) so as to boost its global connectivity. MAVCOM executive chairman Dr Nungsari Ahmad Radhi said most of the KLIA traffic was within Malaysia and the Southeast Asia region. “We … Continue reading MAVCOM envisions more airlines land at KLIA and boost its global connectivity

MAHB’s airport tax will undo Malaysia’s position as low-cost hub, AirAsia executive chairman says

3 August 2019 AirAsia Group Bhd co-founder and executive chairman Datuk Kamarudin Meranun today expressed his disappointment over the high airport tax that has been imposed by Malaysia Airports Holdings Bhd (MAHB) on passengers. This follows after a protracted court battle between the MAHB and AirAsia which was triggered after the latter refused to collect … Continue reading MAHB’s airport tax will undo Malaysia’s position as low-cost hub, AirAsia executive chairman says

AirAsia to MAHB: Focus on klia2 problems, instead of KLIA-klia2 integration plan

1 August 2019 AirAsia Group Bhd has called on Malaysia Airports Holdings Bhd (MAHB) to prioritise more critical operational and passenger experience issues at the Kuala Lumpur International Airport’s second terminal (klia2) rather than the proposed plans to integrate klia2 with the main terminal (KLIA). AirAsia said MAHB and the Malaysian Aviation Commission (Mavcom), which … Continue reading AirAsia to MAHB: Focus on klia2 problems, instead of KLIA-klia2 integration plan

BAR remarks are ‘inconsequential and self-serving’, says AirAsia’s Riad

26 July 2019 by SHAZNI ONG/ pic by BLOOMBERG AIRASIA Group Bhd hit back at the remarks from the Board of Airline Representatives Malaysia (BAR) on the firm’s ongoing dispute with Malaysia Airports Holdings Bhd (MAHB), describing it as “inconsequential and self-serving”. AirAsia CEO Riad Asmat said BAR has no ground in this issue as … Continue reading BAR remarks are ‘inconsequential and self-serving’, says AirAsia’s Riad

AirAsia dismisses airline group’s remarks on airport passenger tax

25 July 2019 AirAsia Group Berhad has dismissed the comments made by a group representing the majority of airlines operating in Malaysia in the low-cost carrier’s dispute with Malaysia Airports Holdings Berhad (MAHB) over the passenger service charge (PSC). In a statement, AirAsia Berhad CEO Riad Asnat said the Board of Airline Representatives (BAR) had … Continue reading AirAsia dismisses airline group’s remarks on airport passenger tax

RM5 billion capital spending won’t make KLIA a ‘space-age airport’

8 July 2019 THE Kuala Lumpur International Airport (KLIA) in Sepang is unlikely to join its regional peers on the list of world’s top airports for passenger experience anytime soon. The latest consultation paper by the Malaysian Aviation Commission (Mavcom), released on June 18, indicates that KLIA will not be getting the latest luxuries found … Continue reading RM5 billion capital spending won’t make KLIA a ‘space-age airport’

AirAsia, AirAsia X lose bid for MAVCOM judicial review

27 June 2019 Malaysia’s High Court has dismissed applications made by AirAsia and AirAsia X seeking a judicial review of the Malaysian Aviation Commission’s (MAVCOM) decision not to mediate a dispute between the carriers and Malaysia Airports (MAHB). Both carriers acknowledged that their application was dismissed “with no costs,” and they will review the decision … Continue reading AirAsia, AirAsia X lose bid for MAVCOM judicial review

MAHB passenger numbers seen at over 100 million in 2019

20 June 2019 Malaysia Airports Holdings Bhd (June 19, RM8.51) Maintain buy with an unchanged target price (TP) of RM8.80: The Malaysian Aviation Commission (Mavcom) released its second consultation paper for the framework of aeronautical charges. With regard to the regulatory-based asset framework, Malaysia Airports Holdings Bhd (MAHB) submitted a nominal pre-tax weighted average cost … Continue reading MAHB passenger numbers seen at over 100 million in 2019

Lack of integration between KLIA and klia2 hurts passenger traffic growth

24 April 2019 The failure to integrate operations between KLIA and klia2 has retarded the growth of passenger traffic at both airports, according to the Malaysian Aviation Commission (Mavcom). Compared with the Suvarnabhumi Airport in Bangkok and Changi Airport in Singapore, KLIA has seen a slower increase in passenger capacity over the years. For instance, … Continue reading Lack of integration between KLIA and klia2 hurts passenger traffic growth

PSC dispute: Let the courts decide

5 February 2019 After years of being at loggerheads, Malaysia’s dominant airport operator and Asia’s biggest budget airline group are taking their airport tax dispute to court for the first time. The airport tax, or passenger service charge (PSC), has been a point of contention between Malaysia Airports Holdings Bhd (MAHB) and AirAsia group for … Continue reading PSC dispute: Let the courts decide

MAHB says it does not set, fix or control passenger service charges (PSC)

3 February 2019 Malaysia Airports Holdings Berhad (MAHB) said that it does not set, fix or control passenger service charges (PSC), in response to civil suits between its subsidiary Malaysia Airports (Sepang) Sdn Bhd and AirAsia over hundreds of millions of ringgit in outstanding PSC. The airport operator said PSC partially covers the operating, improvement … Continue reading MAHB says it does not set, fix or control passenger service charges (PSC)

EPF urges AirAsia, MAHB to settle disputes through negotiations

2 February 2019 Employees Provident Fund (EPF), a common major shareholder in AirAsia Group Bhd and Malaysia Airport Holdings Bhd, has asked both companies to settle their differences without engaging in a court battle. Citing sources, The Edge reported that EPF had written to both parties to resolve their dispute through negotiations as prolonged litigation … Continue reading EPF urges AirAsia, MAHB to settle disputes through negotiations

KLIA, klia2 score flying colours in latest airport audit

21 December 2018 The Kuala Lumpur International Airport and the neighbouring klia2, collectively known as KUL, have passed with flying colours the Malaysian Aviation Commission’s latest audit on the quality of service. Malaysia Airports Holdings Berhad (MAHB) said KUL had exceeded the service quality targets of Mavcom’s October 2018 Quality of Service (QoS) framework, which … Continue reading KLIA, klia2 score flying colours in latest airport audit

Sleepless in areas near KLIA

14 December 2018 FOR residents of Taman Saujana KLIA and Kota Warisan, aircraft noise has become the bane of their life. The thunderous noise would cause roof tiles, metal grilles to vibrate and car alarms to go off, such daily torture is worse than a nightmare, as they cannot even sleep. Saujana KLIA residents want … Continue reading Sleepless in areas near KLIA

Airlines slam AirAsia over ‘unfair advantage’ in airport tax collection

30 November 2018 The group representing most of the airlines operating in Malaysia has called for a level playing field in the aviation sector in the wake of reports that AirAsia is collecting less than the required amount in passenger service charges (PSC). Board of Airline Representatives Malaysia (BAR) said airlines were legally bound to … Continue reading Airlines slam AirAsia over ‘unfair advantage’ in airport tax collection

Malaysia’s air passenger traffic to hit 100 million despite slower growth

23 November 2018 Malaysia’s air passenger traffic is expected to grow to between 100.3 million and 101.1 million passengers in 2018 despite an estimated growth rate of between 1.1 per cent and 2.2 per cent in 2018. The third edition of the Malaysian Aviation Commission’s (MAVCOM) Industry Report called Waypoint was released on Thursday (Nov … Continue reading Malaysia’s air passenger traffic to hit 100 million despite slower growth

Ministry in talks to lower PSC

22 November 2018 The government is looking at reducing the passenger service charge (PSC) collected by Malaysia Airports Holdings Bhd (MAHB). “Lowering the PSC is on the agenda to make [air] travel more affordable for Malaysians,” said Transport Minister Anthony Loke Siew Fook. “I can’t give you more details because the discussion is ongoing, but … Continue reading Ministry in talks to lower PSC

MAHB exceeds service targets in airport quality of service framework

6 November 2018 Malaysia Airports Holdings Bhd (MAHB) exceeded the service targets in the Airport Quality of Service (QoS) framework launched by the Malaysia Aviation Commission (MAVCOM) last September, with exemplary results. MAHB Acting Group Chief Executive Officer Raja Azmi Raja Nazuddin said Kuala Lumpur International Airport (KUL) performed well beyond the passing scores for … Continue reading MAHB exceeds service targets in airport quality of service framework

Malaysians subsidising foreigners

10 October 2018 The failure of Malaysia Airports Berhad to implement the RM73 Passenger Service Charge (PSC) is costing Malaysians who continue to subsidise foreigners in the millions as they fly out of klia2 to non-Asean destinations. The Malaysia Aviation Commission (Mavcom) had introduced equalisation of the Passenger Services Charge PSC to RM73 for non-Asean … Continue reading Malaysians subsidising foreigners

Boosting aviation standards

23 September 2018 Newly minted Mavcom executive chairman Dr Nungsari Ahmad Radhi aims at turning Malaysia into an important regional aviation hub while protecting consumer rights. JUST two months into his appointment as the new Malaysian Aviation Commission (Mavcom) executive chairman, Dr Nungsari Ahmad Radhi already has a lot on his plate. News Desk to … Continue reading Boosting aviation standards

Newsbreak: Full-service carriers cry foul over ‘unfair’ PSC practice

17 September 2018 FULL-service carriers (FSCs) have finally broken their silence over the non-compliance of their budget counterpart, AirAsia Group Bhd, with the new passenger service charge (PSC), also known as airport tax, out of klia2 in Sepang. They expressed alarm that AirAsia could continue to flout a government gazette that took effect on Jan … Continue reading Newsbreak: Full-service carriers cry foul over ‘unfair’ PSC practice