The Kuala Lumpur International Airport 2 (klia2) in Malaysia is the world’s largest Low-Cost Carrier Terminal with state-of-the-art facilities. It is bulit to cater for the explosive growth in low-cost travel industry.
The klia2 airport management is committed to implement many measures to ensure every visitor to the airport is having a great experience.
If you have any inquiry, please kindly check with the information / customer service counters.
Information counters are located throughout the klia2 terminal. These counters are located at Arrival Hall, Departure Hall and Satellite Building at the Main Terminal Building. And you can find them at the Gateway@klia2 mall too.
Information assistants are at the counter 24-hours to assist with visitor inquiries. Concierge Counter is available at every floor at the Gateway@klia2 mall.
Lost & Found Facilities
Airlines’ Baggage Tracing office is available near the Baggage Reclaim area for both International and Domestic arrivals.
Driving to klia2 airport
If you are driving to klia2, after passing the KLIA toll plaza, head towards the direction to KLIA.
There is a split road on the KLIA Expressway that will lead you straight to klia2. Check out this driving guide to klia2 for maps and directions.
Parking at klia2
The multi-storey car park is adjacent to Gateway@klia2 mall. There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.
You can get on the inter-terminal train transfer to KLIA for just RM2 per trip with just a 3 minutes train ride.
From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.
Metered & Coupon Taxi Services
Both Coupon taxis and Metered taxis are available at the Transportation hub of the Gateway@klia2 mall.
Buses & Shuttle Services
The Bus services are available at Transportation Hub of the Gateway@klia2 mall.
You can find Skybus to go KL Sentral, Star Shuttle to go Pudu Sentral, Aerobus to go Genting Highlands, Airport Liner, Jetbus to go Terminal Bersepadu Selatan (TBS), YoYo Bus to go Ipoh, Transnasional bus to go Melaka / Malacca, and others.
Lounges & Seating Area
There are 2 Plaza Premium Lounges located at the klia2 terminal. The first one is located at Level 2M of the Gateway@klia2 mall and another one is located near Gate L8, Pier L.
In addition to the Plaza Premium Lounges, there are plenty of seating areas throughout the klia2:
- Internet lounges and Smoking Rooms are located at boarding piers (PJKL), one lounge in each pier.
- VIP & VVIP Lounges are located at Level 3 of Main Terminal Building.
- Airlines lounges are located at Satellite building Levels 3 and 2.
- Commercially Important Person (CIP) lounge is located at Satellite building and business centre services are available at CIP lounge.
Hotels at klia2
If you need a night-stay to catch a morning flight, you can easily find hotel room located inside the klia2 terminal or just short walking distance to the terminal.
The Tune Hotel klia2 is a popular choice as it is just few minutes walk away from the klia2’s Departure Hall. you can grab a few hours of shut-eye on a bed at Capsule by Container Hotel available at transportation hub of the Gateway@klia2 mall,
If you prefer a 5-star hotel experience, there is Sama-Sama Hotel KLIA adjacent to KLIA which can be reached via the inter-terminal train transfer. Shower facilities can be found at Sama-Sama Express Hotel, Capsule by Container Hotel, and Plaza Premium Lounge for a small fee. Check out some other Hotels near the klia2.
Dining & Shopping
There are lots of retail and food and beverage outlets throughout the terminal. Just the Gateway@klia2 mall will have more than 200 retail and food and beverage outlets for your dining and shopping pleasure. A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.
Wrapping / Strapping Services
The Baggage Wrapping and strapping service is available at the Departure Hall to ensure your baggage will stay safe from the wear and tear of travel.
Baby Room / Shower Facilities / Toilet Facilities
The Baby room is fully equipped with hand wash, water dispenser, toilet paper dispenser and diaper changing station. It is available on every floor at the Gateway@klia2 mall.
Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal, including the designated toilets, is easily accessible with wheelchair.
The clinic is available next to the exit of International Arrival area.
Facilities for Senior / Physically-challenged
To provide assistance to the seniors and physically-challenged passengers, braille are in place at the elevators and designated toilets, ramps and people-movers or travelators are available throughout the terminal, and tact tiles lead from drop-off kerbside at Gateway@klia2 all the way to Departure Hall and from Arrival Hall to Gateway@klia2 building.
A total of 15 Buggies are in full service and more will be introduced to add to the convenience.
Wheelchairs and baby strollers can be loaned at the information counters free of charge. Additional walkalators are installed to shorten the walking distance so that passengers can have more convenient travelling experience.
GST Refund Verification Counter
The GST Refund Verification counter is available at the Departure Hall for any GST refund inquiries and procedures.
Security Pass Counter
The Security Pass counter is available at the Departure Hall for any security pass inquiries and applications.
Autogates at Arrival and Departure – Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.
Please visit the Immigration Department of Malaysia’s official website for more information at www.imi.gov.my. You can also contact Immigration (Operations Division) at +603 8778 5468/ +603 8778 5462 / +603 8778 5463.
The IATA Terminal Code for klia2 is KUL 2 which stands for KUL Terminal 2.
The IATA Code for KLIA is KUL M which stands for KUL Main Terminal.
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:
1) Tobacco not more than 225 grams (equal to 200 sticks of cigarettes)
2) Alcohol not more than 1 litre per passenger
Please visit the Royal Malaysian Customs Department’s official website for more information – www.customs.gov.my.
You can keep the kids entertained at the Kids Zone while waiting for a flight.
The Kid Zone area is located at Satellite Level 2.
There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure.
Please visit the Royal Malaysian Customs Department’s official website for more information – www.customs.gov.my. You can contact the Customs department at +603 8778 5779.
The klia2 is equipped with aerobridges, 68 contact stands, 8 remote stands, fully-automated Baggage Handling System, 3 Runways, Air Traffic Control Tower, provision for A380 operations, substantially enhanced comfort level, Green building with LEED (Leadership in Energy & Environmental Design) certification, and many others.
Overview of services & facilities at the klia2
Find out why klia2 is Bigger and Better.
- Green building with LEED (Leadership in Energy & Environmental Design) certification
- 350,000 sq ft of Malaysian sights and sounds
- Transportation hub at Level 1
- 6,000 car park bays parking
- Over 90 Food & Beverages outlets
- More than 110 shops for shopping
- Relaxation zone on level 2M
- Supermarket in an airport
- Express Rail Link (ERL) on Level 2
- Lost and found Centre
- Luggage storage service
- Strapping & Packaging service
- Container sleeping facilities
- Plaza Premium Lounge
- Valet parking
- Taxi services
- Mobile concierge
- Bureau De Change (BDC) / Money Changer
- Car rental services
- Flight information display system (FIDS)
- First aid room
- Baby care rooms
- Prayer rooms
- Facilities for the disabled
- Public information display system (PIDS)
- Check-in kiosk
- Public phone
- Airport trolley
- Automated teller machine (ATM)
- Travelator and Lifts
- Loan of wheelchair
- Loan of baby stroller