The Gateway@klia2 Mall is strategically located between the Departure’s drop-off area and klia2 Main Terminal Building. It is the bustling integrated complex that is designed to welcome an estimated 25 million people per year into the world’s largest low-cost carrier terminal, klia2 airport.
- Level 3 – links to klia2’s Departure hall
- Level 2M – relaxation zone, plaza premium lounge, aerotel, food court
- Level 2 – links to klia2’s Arrival hall
- Level 1 – houses the Transportation hub
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the Gateway@klia2 Mall is a must-see attraction.
For one thing, there are not many places in the world where shoppers can dine and shop while watching planes take off.
The Gateway@klia2 Mall was designed to cater not only to travellers at the terminal, but also meeters and greeters (family and friends sending off or picking up travellers), airport staff, and shoppers from neighbouring residential areas.
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the Gateway@klia2 Mall has over 200 commercial spots at high-traffic and high-visibility areas.
In terms of tenant mix, 40% comprise Food & Beverages premises, 20% fashion stores, 20% services-related such as telecommunications and massage, while the remaining 20% comprise the short-term accommodation and supermarket.
Level 3, Gateway@klia2 Mall
The entrance to level 3 of the Gateway@klia2 Mall is the departure drop-off areas and the level 3 is linked to the klia2’s Departure hall.
The following is the layout plan for level 3 of the Gateway@klia2 Mall.
The Departure drop-off area is at Level 3, while Arrival pick-up area is at Level 2 at Gateway@klia2 Mall.
While Gateway@klia2’s building may appear large, it would just take a five-minute walk from the drop-off point to klia2’s main terminal building.
Shops and services on Level 3
Upon entering the level 3, the passengers will be greeted by rows of shops for their shopping pleasure.
There is also a customer service counter at the center of level 3 to help the passengers with any inquiry.
The Departure hall is connected to the level 3 of the Gateway@klia2 Mall.
After passing through the Gateway@klia2 Mall, you will be entering the public concourse of the Departure hall located at Level 3 of the klia2’s Main Terminal Building.
Level 2M, Gateway@klia2 Mall
The following is the layout plan for level 2M of the Gateway@klia2 Mall.
The Celcom’s Blue Cube offers a total mobile and digital experience that is distinctly unique at its shop here at level 2M of the Gateway@klia2 Mall.
You will find an abundance of fast food outlets including McDonald’s, Nando’s, Texas Chicken, and Burger King for a quick bite.
Shops and services on Level 2M
You can enjoy your time efficiently at the airport as Plaza Premium Lounge provides comfortable seating and a wide range of food and beverages for you to enjoy in the lounge.
Or you can try out the Aerotel Airport Hotel, whichi is specially developed to cater to the various needs of travellers who seek the comforts of a private space in-between flights.
Level 2, Gateway@klia2 Mall
The level 2 of the Gateway@klia2 Mall is linked to the klia2’s Arrival hall.
Upon exiting the Arrival Hall, the passengers will be connected to level 2 of the Gateway@klia2 Mall.
To fill the gap to allow tourists to shop before departure and upon arrival, tourists can explore the mall to ease their waiting time.
The following is the layout plan for level 2 of the Gateway@klia2 Mall.
The Gateway@klia2 Mall has few napping facilities — Plaza Premium Lounge, Aerotel Airport Hotel, and Capsule by Container, which are designed for families and individuals respectively to get some rest while waiting for their flights.
The passengers will find themselves pampered with a list of comprehensive shopping options here at this level. Housing over 90 eateries and more than 110 retail outlets, it is a trendy and massive mall-within-an airport.
Shops and services on Level 2
- A-Look Eyewear (L2-99 & 100)
- Amaze Creative & Art (L2-77)
- AmBank (BDC) (L2-138)
- Auntie Anne’s (L2-40)
- Austin Chase Coffee (L2-96)
- Baskin Robbins (L2-106)
- Boost Juice Bars (L2-45)
- Bread Story (L2-29)
- Chef Chow by D’f.i.s.h. (L2-126)
- CIMB (ATM) (L2-04B)
- CIMB (BDC) Floor 2 (L2-145)
- City Chain (L2-66)
- Cornet (L2-123A)
- Country’s Tid-Bits & Candies Cottage (L2-38)
- Crocs (L2-50)
- Dapper & Gantry (L2-73A)
- Dapur Nusantara (L2-24)
- DC Tribe (L2-59-60)
- Digi Store Express (L2-140)
- Emerald Brilliant (L2-76A)
- Euphoria (L2-110)
- F.O.S (L2-61)
- Famous Amos (L2-28)
- FILA (L2-06)
- Fipper (L2-103)
- Flexiroam (L2-142)
- Flying Nomad (L2-49)
- From Time to Time (L2-48)
- Garage (L2-132)
- Garden of Dazzles (L2-89)
- gateway Jewellery (L2-62)
- Genting Lounge (L2-130)
- GeorgPeck Coffee (L2-123)
- Gintell (L2-134)
- Giordano (L2-98)
- Gloria Jean’s Coffees (L2-118)
- Gong Cha (L2-47)
- Guardian (L2-143)
- Hometown Hainan Coffee (L2-113)
- Hush Puppies (L2-63)
- Jaya Grocer (L2-139)
- JC’s Pancake (L2-111)
- Jelly Bunny (L2-88)
- KFC (L2-20)
- Kluang Station Cafe (L2-23)
- Lazo Diamond Jewellery (L2-41)
- Luggage Storage (L2-136A)
- Marrybrown (L2-147)
- MaskSlim (L2-109)
- Master Beans (L2-36)
- Main Culture The Noodle Bar (L2-112)
- Melur & Thyme (L2-39)
- Mr. Siew Bao (L2-30)
- myNews.com (L2-01)
- Obermain/Democrata (L2-64)
- Original Classic (L2-09)
- Pastamania (L2-125)
- People’s… (L2-71)
- Polo Haus (L2-07)
- Ramen Ten (L2-22A)
- REDEYE (L2-65)
- RHB (ATM) Floor 2 (L2-04D)
- RHB (ATM) Floor 3 (L2-137B)
- RHB (BDC) (L2-03)
- Royal Bird’s Nest (L2-108)
- Shihlin Taiwan Street Snacks (L2-34)
- Shizens (L2-144)
- Skin Food (L2-107)
- Soxworld (L2-05)
- Sticky House (L2-120)
- Subway (L2-119)
- Sunglass Hut (L2-43)
- Tea Code Coffee (L2-37)
- Toys ‘R’ Us (L2-14)
- Tune Store (L2-78)
- TyTap by AHREN (L2-27)
- U Mobile (L2-141)
- Uncle ‘K’ Kopitiam (L2-54)
- Uniqlo (L2-67)
- Vern’s (L2-51)
- Vincci (L2-85)
- Voir Gallery (L2-90)
- Wendy’s (L2-33)
- Wings (L2-135)
- Yogen Fruz (L2-26)
The Food & Beverages premises are open 24 hours a day, while the retail stores are open 18 hours a day, from 6am to midnight.
The mall accommodates international and local brands that offer everything from trendy apparels to the latest digital gadgets for your shopping pleasure.
As the Gateway@klia2 Mall serves as the first point of contact to klia2, it is just part of an airport that has another 350,000 sq ft of retail space tailored for the travel retail sector, particularly duty-free stores.
To cater to the needs of travellers, the Jaya Grocer supermarket at the Gateway@klia2 Mall was given a clean-cut design with wide aisles and lower shelves so that shoppers will be able identify their location within the store.
The exit of the level 2 is the Arrival pick-up areas.
Level 1, Gateway@klia2 Mall
The level 1 of the Gateway@klia2 Mall is dedicated as the Transportation Hub for the klia2 airport.
The ticketing counters for buses and taxis are available at this level. The buses transport passengers to KL Sentral, Bandar Tasik Selatan, One Utama shopping mall, Nilai and Seremban, and to other states like Johor, Malacca and Perak.
The following is the layout plan for level 1 of the Gateway@klia2 Mall.
The fully air-conditioned transportation hub provides access to public transportation services like taxi, bus and ERL, as well as car rental. It has ticketing booths with a centralised ticketing system and a waiting area with an information display system for bus schedules.
The level 1 at Gateway@klia2 mall is spacious and well lit, accommodating lots of waiting chairs for the convenience of the commuters.
Shops and services on Level 1
If you prefer a few hours of shut-eye on a bed instead of lounging in the public areas, the Capsule by Container Hotel at klia2 is readily available at this level.
After purchasing the bus ticket, the passengers will proceed to the boarding platforms to board their bus at designated time.
Shops and services
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, Gateway@klia2 has over 200 commercial spots at high-traffic and high-visibility areas.
Gateway@klia2 is divided into 4 levels for your shopping pleasure:
Services & Facilities
- Public Telephone
- Toilet For Disabled
- Babycare Room
- Prayer Room / Musolla
- Directory kiosk
- FIDS (Flight Information Display System)