The Departure Hall is located at Level 3 of Main Terminal Building at the klia2 airport. This big Departure Hall accommodates check-in and luggage drop counters, various food & beverage shops, waiting area, public concourse, entrance to the immigration counters, customs counters, and security check counters for Domestic or International Departures.
- Layout plan of Departure Hall
- Overview of Departure Hall
- Passenger flow for departing from klia2
- Domestic Departures – passenger flow to pier J / pier K
- International Departures – passenger flow to pier L / pier P / pier Q
- Shops & services available
- Check Departures flight status
- Check flight schedule & status – arrivals & departures
The Arrival Hall is located at the same Main Terminal Building but on Level 2 of the same building.
The following picture shows you the position of Departure Hall.
Layout Plan of Departure Hall
After passing through the Gateway@klia2 mall, you will be entering the public concourse of the Departure Hall located at Level 3 of the Main Terminal Building.
The Departure Hall is connected to Level 3 of the Gateway@klia2 mall.
Before entering the klia2 Main Terminal Building, a designated zone at the left and right wing outside of the Departure Hall is allocated as Smoking Zone.
Overview of Departure Hall
Upon entering the public concourse, you will be greeted with a big giant overhead monitor displaying most recent flight status and the information counter for any inquiry you may have.
A sizable customer service counter is available at the Departure Hall to answer any inquiry you may have.
At the public concourse, there are 4 islands with a total of 128 Common User Passenger Processing System (CUPPS) check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z.
There are also 55 self-service check-in kiosks and lots of seating areas.
The check-in and luggage drop counters are divided into 8 rows located in 4 islands, each row identified by the letters S – Z.
From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.
Walking toward the end of the concourse, you will see the main entrance for International Departures.
The entrance for Domestic Departures is located at the left side the Departure Hall.
The check-in counters will be opened three hours before scheduled departure time, and will be closed one hour before scheduled departure time.
Shops & Services at Public Concourse
If you enjoy shopping and dining, the public concourse at the Departure Hall accommodate many food & beverage restaurants for your enjoyment. Also, there are other convenience and specialty shops for you shopping pleasure.
Shops at Departure Public Concourse:
- AirAsia Ticketing Centre
- Beauty Express
- Bibik Heritage
- Bumbu Desa
- Carlo Rino
- Chocolate Safari
- CIMB Bank Currency Exchange
- Dim Sum on the Go
- Dome Cafe
- Dunkin’ Donuts
- Excel Wrap & Go
- Fama Agrobazzar
- Heng Heng Local Delights
- Hui Lau Shan
- Johnny Rockets
- KFC
- KK Super Mart
- MACH By Hong Leong Bank
- Malindo Ticketing Centre
- Marrybrown
- MyLife Healthcare
- PappaRich Express
- Print Expert
- Puffy Buffy
- Royal Selangor
- Santai Reflexology
- Siti Khatijah
- Starbucks Coffee
- The Body Shop
- The Green Market
- The Loaf
- WHSmith
There are quite a number of food and beverage options available at the Departure Hall. And ample waiting area is available for the convenience of the passengers.
In the event if you need any assistance, you may approach the customer service counter located at the center of the Departure Hall and the friendly customer service assistants stand ready to assist.
The check-in kiosks are available for you to perform check-in at the spot.
klia2 Layout Plan
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At the concourse, there are 4 islands with a total of 128 Common check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z.
