The Departure Hall at klia2 is located at Level 3 of Main Terminal Building at the Kuala Lumpur International Airport Terminal 2 (klia2).
The Arrival Hall is located at the same Main Terminal Building but on Level 2 of the same building.
![Location of Departure Hall at klia2](/wp-content/uploads/klia2-structural-plan-departure-hall.webp)
This big Departure Hall at klia2 accommodates most importantly the check-in and luggage drop counters, entrance to the immigration counters, customs counters, and security check counters for Domestic or International Departures.
Also, you can find various food & beverage shops, waiting area, public concourse, and giant flight display monitor at the Departure Hall.
![Layout of Departure Hall at klia2](/wp-content/uploads/klia2-structural-plan-departure-hall-3d.webp)
After passing through the Gateway@klia2 mall, you will be entering the public concourse of the Departure Hall located at Level 3 of the Main Terminal Building.
![Entrance to the Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-07.webp)
The Departure Hall is connected to Level 3 of the Gateway@klia2 mall.
![Entrance to the Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-08.webp)
Before entering the klia2 Main Terminal Building, a designated zone at the left and right wing outside of the Departure Hall is allocated as Smoking Zone.
Overview of Departure Hall
Upon entering the public concourse, you will be greeted with a big giant overhead monitor displaying most recent flight status and the information counter for any inquiry you may have.
![Departure Hall at the klia2](/wp-content/uploads/klia2-departure-hall-02.webp)
A sizable customer service counter is available at the Departure Hall to answer any inquiry you may have.
![Departure Hall at klia2 packed with travelers](/wp-content/uploads/klia2-departure-hall-03.webp)
At the public concourse, there are 4 islands with a total of 128 Common User Passenger Processing System (CUPPS) check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z.
There are also 55 self-service check-in kiosks and lots of seating areas.
![Check-in and luggage drop counters](/wp-content/uploads/klia2-departure-hall-17.webp)
The check-in and luggage drop counters are divided into 8 rows located in 4 islands, each row identified by the letters S – Z.
![Long queue of travelers, Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-09.webp)
Effective from March 15, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.
![Passengers using the new self-bag drop facility at klia2](/wp-content/uploads/klia2-departure-hall-10.webp)
The check-in counters will be opened three hours before scheduled departure time, and will be closed one hour before scheduled departure time.
![Check-in counters at the Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-12.webp)
Domestic Departures: The entrance for Domestic Departures at Pier J / Pier K is located at the left side the Departure Hall.
![Passenger flow for Domestic Departures](/wp-content/uploads/klia2-structural-plan-domestic-departure.webp)
![Entrance for Domestic Departures](/wp-content/uploads/klia2-departure-hall-06.webp)
International Departures: Walking toward the end of the concourse, you will see the main entrance for International Departures at Pier L / Pier P / Pier Q.
![Passenger flow for International Departures](/wp-content/uploads/klia2-structural-plan-international-departure.webp)
![Entrance for International Departures](/wp-content/uploads/klia2-departure-hall-11.webp)
Shops and services
If you enjoy shopping and dining, the public concourse at the Departure Hall accommodate many food & beverage outlets for your enjoyment.
![Layout of Departure Hall at klia2](/wp-content/uploads/klia2-structural-plan-departure-hall-3d.webp)
Also, there are other convenience and specialty shops for you shopping pleasure.
You can find these shops at the public concourse of the Departure Hall:
![AirAsia Ticketing Centre, Departure Hall at klia2](/images/shop/shop-specialty1.webp)
AirAsia Ticketing Centre
![Beauty Express, Departure Hall at klia2](/images/shop/shop-health-beauty1.webp)
Beauty Express
![Bibik Heritage, Departure Hall at klia2](/images/shop/shop-food-beverages1.webp)
Bibik Heritage
![Bumbu Desa, Departure Hall at klia2](/images/shop/shop-food-beverages1.webp)
Bumbu Desa
![Carlo Rino, Departure Hall at klia2](/images/shop/shop-shoes.webp)
Carlo Rino
![Chocolate Safari, Departure Hall at klia2](/images/shop/shop-candy-chocolate1.webp)
Chocolate
Safari
![CIMB Bank Currency Exchange, Departure Hall at klia2](/images/shop/shop-money-exchange1.webp)
CIMB Bank Currency Exchange
![Dim Sum on the Go, Departure Hall at klia2](/images/shop/shop-food-beverages1.webp)
Dim Sum on the Go
![Dome Cafe](/images/shop/shop-coffee.webp)
Dome Cafe
![Dunkin' Donuts](/images/shop/shop-donuts.webp)
Dunkin’ Donuts
![Excel Wrap & Go](/images/shop/shop-specialty1.webp)
Excel Wrap & Go
![Fama Agrobazzar](/images/shop/shop-candy-chocolate1.webp)
Fama
Agrobazzar
![Heng Heng Local Delights](/images/shop/shop-cookies.webp)
Heng Heng Local Delights
![Hui Lau Shan](/images/shop/shop-juices.webp)
Hui Lau Shan
![Johnny Rockets](/images/shop/shop-food-beverages1.webp)
Johnny Rockets
![KFC](/images/shop/shop-fried-chicken.webp)
KFC
![KK Super Mart](/images/shop/shop-kk.webp)
KK Super Mart
![MACH By Hong Leong Bank](/images/shop/shop-money-exchange1.webp)
MACH By Hong Leong Bank
![Marrybrown](/images/shop/shop-food-beverages1.webp)
Marrybrown
![MyLife Healthcare](/images/shop/shop-specialty1.webp)
MyLife
Healthcare
![PappaRich Express](/images/shop/shop-coffee.webp)
PappaRich
Express
![Print Expert](/images/shop/shop-specialty1.webp)
Print Expert
![Puffy Buffy](/images/shop/shop-food-beverages1.webp)
Puffy Buffy
![Royal Selangor](/images/shop/shop-specialty1.webp)
Royal Selangor
![Santai Reflexology](/images/shop/shop-massage.webp)
Santai Reflexology
![Siti Khatijah](/images/shop/shop-specialty1.webp)
Siti Khatijah
![Starbucks Coffee](/images/shop/shop-starbucks.webp)
Starbucks Coffee
![The Body Shop](/images/shop/shop-health-beauty1.webp)
The Body Shop
![The Green Market](/images/shop/shop-food-beverages1.webp)
The Green Market
![The Loaf](/images/shop/shop-bread.webp)
The Loaf
![WHSmith](/images/shop/shop-specialty1.webp)
WHSmith
There are quite a number of food and beverage options available at the Departure Hall.
Ample waiting area is available for the convenience of the passengers.
![Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-13.webp)
In the event if you need any assistance, you may approach the customer service counter located at the center of the Departure Hall and the friendly customer service assistants stand ready to assist.
![Customer service counter available at Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-14.webp)
The check-in kiosks are available for you to perform check-in at the spot.
![Check-in kiosks for your convenience at Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-15.webp)
At the concourse, there are 4 islands with a total of 128 Common check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z.
![Check in / luggage drop counters at the Departure Hall at klia2](/wp-content/uploads/klia2-departure-hall-16.webp)
klia2 Layout Plan
The klia2 terminal has a built-up area of 257,845 sqm with 68 departure gates, 10 remote stands, 80 aerobridges, includes a retail space of 32,000 sqm to accommodate a total of 220 retail outlets. The following is a simple layout plan of the klia2 terminal.
![klia2 layout plan](/wp-content/uploads/klia2-layout-plan.webp)
Click on any of the following to view more information.
Source of reference: Terminal 2 Floor Map at Kuala Lumpur International Airport (KUL)
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