The Departure Process from klia2 airport can be summarized into these 3 easy steps, firstly completing a self check-in (through web check-in, mobile check-in, or kiosk check-in), follow by depositing your luggage (if any), and lastly boarding your flight at the corresponding departure gates after clearing the immigration and customs check points.
- Passenger Flow for departing from klia2
- Domestic Departures – passenger flow to pier J / pier K
- International Departures – passenger flow to pier L / pier P / pier Q
Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates.
Nevertheless, the installation of more walkaltors and the increasing availability of buggy service have helped to ease the walking challenge to your designated gate.
Passenger Flow for Guests Departing from klia2
The following diagrams show an overview of the passenger flow for departing from klia2 airport.
1. Check-in
2. Check-in Luggage
3. Board Flight
This Departure Hall at klia2 accommodates check-in and luggage drop counters, waiting area, public concourse, various shops, and security check points for Domestic or International Departures.
At the Departure Hall, lots of check-in kiosks are available for the passengers to complete their check-in at the spot.
From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop facilities for luggage drop.
After passing the entrance for Departures, the travellers will go through the standard immigration and security check procedures.
Domestic Departures: Passenger Flow to Pier J / Pier K
For Domestic Departures, after performing check-in and luggage drop, you will walk through the main entrance for Domestic Departures at the left side of the Departure Hall.
After the security check, you will walk down to Level 2 / Level 1A to go to Pier J / Pier K for your boarding gate.
Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Domestic security checkpoint to Gates J1 – J22 is 2 – 10 mins; to Gates K2 – K18 is 7 – 15 mins.
From the Domestic security check point to the gate J / gate K, the estimated walking time is at least 3 minutes to Pier J and 7 minutes to Pier K with the help of the walkaltors.
The Pier K is located at level 1A at the lower right wing of the klia2 Terminal.
International Departures: Passenger Flow to Pier L / Pier P / Pier Q
For International Departures, after performing check-in and luggage drop, you will walk through the main entrance for International Departures at at the Departure Hall.
Pass through the Immigrations and customs check counters and turn right before the Skybridge if your are boarding at Pier L.
Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Immigration / customs checkpoint to Pier L security checkpoint is about 3 mins. From the security checkpoint to Gates L1 – L22 is about 2 – 10 mins.
If your boarding gate is located at Pier P or Pier Q, then continue walking to cross the Skybridge. After crossing the Skybridge, walk down to Level 2 of the Satellite Building and then go to Pier P / Pier Q for flight boarding.
The Pier P and Pier Q are further away from the Departure Hall. The estimated duration from Immigration / customs checkpoint to Pier P / Q security checkpoint is about 10 mins.
From the security checkpoint to Gates P1 – P21 or Gates Q3 – Q21 is about 2 – 10 mins.
klia2 Layout Plan
The following is the klia2 layout plan. Click on any of the following to view more information.
The AirAsia and Scoot flights waiting at the Pier.
