The Departure Process from klia2 airport can be summarized into these 3 easy steps, firstly completing a self check-in (through web check-in, mobile check-in, or kiosk check-in), follow by depositing your luggage (if any), and lastly boarding your flight at the corresponding departure gates after clearing the immigration and customs check points.
Topics of Interest
Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates.
Nevertheless, the installation of more walkaltors and the increasing availability of buggy service have helped to ease the walking challenge to your designated gate.
Passenger flow for guests departing from klia2
The following diagrams show an overview of the passenger flow for departing from klia2 airport.
1. Check-in
2. Check-in Luggage
3. Board Flight
This Departure Hall at klia2 accommodates check-in and luggage drop counters, waiting area, public concourse, various shops, and security check points for Domestic or International Departures.
★ Read more about Departure Hall at klia2 terminal.
★ Check flight schedule and status.
At the Departure Hall, lots of check-in kiosks are available for the passengers to complete their check-in at the spot.
From March 15, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop facilities for luggage drop.
★ Read more about self-bag drop facility at klia2.
After passing the entrance for Departures, the travellers will go through the standard immigration and security check procedures.
Domestic Departures: Passenger flow to Pier J / Pier K
The Security checkpoint for Pier J and Pier K is located at the left side of the Departure Hall. Read more about Departure Hall.
You are advised to be at the security checkpoint early to avoid the crowd and to complete the security check faster.
After the security check, walk to the escalator and use it to go down to Level 2.
Turn left for gates at Pier J. Go straight then turn right for gates at Pier K.
Please allow sufficient time to reach your boarding gate for your scheduled departure.
From the Domestic security checkpoint to the gate J / gate K, the estimated walking time is at least 3 minutes to Pier J and 7 minutes to Pier K, with the help of the walkaltors.
The Pier J is located at level 1A, lower left wing of the klia2 Terminal.
★ Read more about Pier J.
The Pier K is located at level 1A, lower right wing of the klia2 Terminal.
★ Read more about Pier K.
International Departures: Passenger flow to Pier L / P / Q
After completion of check-in and luggage drop, you will go to the main entrance for International Departures at the Departure Hall. There’s the Security checkpoint for International Departures at Pier L / Pier P / Pier Q.
Read more about Departure Hall.
You are advised to be at the security checkpoint early to avoid the crowd and to complete the security check faster.
After the immigrations and security check, you will be at the beginning point of the Skybridge.
Please allow sufficient time to get to your boarding gate for your scheduled departure, the estimated duration to walk from Immigration / Customs checkpoint to Security checkpoint at Pier L is about 3 minutes.
From the Security checkpoint to Gates L1 – L22 is another additional 2 to 10 minutes.
★ Read more about Pier L.
If your boarding gate is located at Pier P or Pier Q, read on…
The Pier P and Pier Q are furthest away from the Departure Hall. Please allow sufficient time to get to your boarding gate for scheduled departure.
The estimated duration from Immigration / Customs checkpoint to Security checkpoint at Pier P / Pier Q is about 10 minutess.
From the Security checkpoint to Gates P1 – P21 or Gates Q3 – Q21 is another additional 2 to 10 minutes.
The Skybridge is 300 metres long and walkalators are available to ease your weary legs.
After crossing the Skybridge, you will reach the Satellite Building. Lots of shops are available for your shopping pleasure.
Walk pass the shops to take the escalator / lift to go down to level 2.
Go down to Level 2.
The Pier P is located at left wing of the Satellite Building and the Pier Q is located at right wing of the Satellite Building.
The Pier P is located at left wing of the Satellite Building, turn left to go to the Pier P.
★ Read more about Pier P.
The Pier Q is located at right wing of the Satellite Building, turn right to go to the Pier Q.
★ Read more about Pier Q.
Spectacular landscape is available at each pier. You can enjoy the view of the terminal at the Pier.
Ample seating area is provided at each waiting lounge. You can relax comfortably to wait for your flight.
The Aerobridge will be used to connect the flight to the Pier once the flight is landed and parked properly.
Layout Plan
The following is the layout plan of the klia2 terminal.
Click on any of the following to view more information.
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