On 9 May 2014, AirAsia moved its operations from the Low Cost Carrier Terminal (LCCT) to the new Kuala Lumpur International Airport 2 (klia2). At the klia2's Departure Hall, the T, U, V rows have been allocated as baggage drop area for AirAsia's flights. You may proceed to row Y for counter check-in if self check-in is not completed earlier. Read relocation FAQs for more information on the move to klia2.


AirAsia (AK) Flight Schedule at klia2



Departure Process from klia2

The departure process from klia2 airport involves 3 simple steps namely self check-in, dropping luggage, and boarding your flight. Read Airasia Baggage Information before packing your luggage.

1. Check-in
2. Check-in Luggage
Do you have check-in baggage?
↓ Yes ↓ ↓ No ↓
Baggage Drop at Row T, U, V
Proceed to board flight
Is your flight domestic or international?
↓ Domestic ↓ ↓ International ↓
Domestic Flight
Review passenger flow
International Flight
Review passenger flow
Security Check
Document Check
Boarding Gate
Immigration Check
 
 
Security Check
 
 
Boarding Gate

AirAsia check-in / baggge drop counters at klia2
AirAsia Baggage Drop / Check-in Counters at klia2
  • Row T, U, V: Baggage Drop
  • Row Y: Check-in
  • Row X: Business Class, Premium Flex, ATM, WPUA, Payment Counter


Arrival Process to klia2 (International Flight)

If you boarded an International AirAsia's flight, you will be landed at the International Piers (Pier L, Pier P or Pier Q) at klia2. Following is a simple process flow and you can read more about International arrival process flow.

International Flight
Check arrival flight status
Land at klia2
Immigration Check
Baggage Reclaim
Customs Check
Do you have another flight?
↓ Yes ↓ ↓ No ↓
Proceed to Departure Hall to check in for next flight
Proceed to Transportation Hub for transport to city

Arrival Process to klia2 (Domestic Flight)

If you boarded an Domestic AirAsia's flight, you will be landed at the Domestic Piers (Pier J, or Pier K) at klia2. Following is a simple process flow and you can read more about Domestic arrival process flow.

Land at klia2
Baggage Reclaim
Do you have another flight?
↓ Yes ↓ ↓ No ↓
Proceed to Departure Hall to check in for next flight
Proceed to Transportation Hub for transport to city



Fly-Thru, Connecting via klia2 Guide

If you are in transit and have a connecting flight at klia2, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

International Flight
Check arrival flight status
From International Flight to International Flight
Security Check
Boarding Gate
Closes 20 mins before departure

From Domestic Flight to International Flight
Immigration Check
Security Check
Boarding Gate
Closes 20 mins before departure

Getting around klia2 Terminal

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the klia2 layout plan for your review.

Getting around klia2


Contact AirAsia at klia2

AirAsia announced its new office christened RedQ, short for RedQuarters, near the klia2 terminal in late 2016. The RedQ is located roughly 10 minutes away from klia2. The 18,000sqm office space is home to over 2,000 of AirAsia's staff.

AirAsia RedQ

AirAsia RedQ
AirAsia's RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia2) Sepang, Malaysia 64000

AirAsia Sale Counter at klia2
AirAsia's Sale Counter at klia2 Departure Hall
Contact AirAsia
Website www.airasia.com
Online Help www.airasia.com/ask
Facebook AirAsia on Facebook
Help for flights with D7, XJ, Z2 carrier code
AirAsia X Premium Line
600 85 9999
9am - 6pm, GMT+8, Monday to Friday
Help for other flights
Visit www.askairasia.com or contact AirAsia via Live Chat or e-Form.

Related Topics