AirAsia Premium Red Lounge is a warm and inviting space located at the Mezzanine Level, near the International Departures section at the Satellite Building in Kuala Lumpur International Airport Terminal 2 (klia2).
The AirAsia Premium Red Lounge welcomes AirAsia’s Premium Flex and Premium Flatbed guests and walk-in passengers too.
It is the perfect airport retreat where you can sit back, chill and even catch up on unfinished business before continuing your journey.
For Premium Flex and Premium Flatbed guests, kindly prepare your boarding pass for verification. Walk-in access is available to all guests at a low fee of RM85.00 per guest.
This cozy lounge features a whole bunch of cool, practical facilities and services that you can totally take advantage of.
Prepare for your next flight with an array of delectable and fresh selection of food served daily at the café, offering local as well as fusion cuisine to suit your palate.
A free-flow buffet spread and non-alcoholic drinks are available to everyone in the lounge at the F&B area.
Alcoholic beverage is also available for purchase.
With a VIP room fully equipped to satisfy your needs, you can be on top of business even when you’re travelling.
The lounge also comes with multiple workstations, charging area as well as reliable Internet connectivity throughout the lounge.
Use the free wi-fi to WhatsApp call, Face Time and Skype your loved ones or even make an FB live video.
Unwind at the sunroom overlooking the airport runway.
If you are a photography enthusiast, you should definitely hang out here to get some pretty breathtaking shots.
The chill-out area with lots of beanbags is perfect for anyone to kick back, relax, and lounge comfortably before taking your flight.
The multiple in-table power points mean that you can shamelessly camp out there to charge both your laptop and phone at the same time.
You can do some reading that best seller or just relaxing at one of the beanbags in the loft.
- VIP Room
- Newspaper & magazines
- Food & beverage
- Shower
- Wi-Fi connectivity
- Workstation area
- Charging area
- Ladies dressing area
- Air-conditioning
- Flight information
Charges
Access to AirAsia Premium Red Lounge is complimentary for Premium Flatbed and Premium Flex guests departing klia2.
Walk-in access is available to all guests at a low fee of RM85.00 per guest.
| Premium Flex & Premium Flatbed guests | Walk-in guest | Pre-book guests** |
|---|---|---|
| Complimentary for the first 3 hours* *Complimentary (for children aged 0 – 2 years old) |
RM 85.00 per entry (3 hours) | RM 75.00 per entry (3 hours) |
|
*RM 27.00 charge applicable for every additional hour (after the first 3 hours). **Pre-book is only available via the BIG Member account for AirAsia (AK) & AirAsia X (D7) guests departing Kuala Lumpur. |
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Address:
AS-3-73, International Departure, Mezzanine Level (Airside), Jalan KLIA 2/1, Kuala Lumpur International Airport 2, 64000 Sepang, Selangor Darul Ehsan, Malaysia
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Make your reservation at www.airasia.com.
Frequently Asked Questions
Q. What is AirAsia Premium Red Lounge?
The AirAsia Premium Red Lounge provides a warm and inviting space, where you can sit back and chill, as well as catch up on unfinished business before continuing your journey with AirAsia.
Q. When can I access the AirAsia Premium Red Lounge?
The AirAsia Premium Red Lounge is open 24 hours daily.
You can access the lounge any time before your flight. Please ensure that you have sufficient time to board your flight.
There are flight information display systems (FIDS) available in the lounge where you can keep track of your flight information.
Q. Who is eligible to access AirAsia Premium Red Lounge?
Access to AirAsia Premium Red Lounge is complimentary for Premium Flatbed and Premium Flex guests departing klia2.
Walk-in access is available to all guests at a low fee of RM85.00 per guest.
Q. Where is AirAsia Premium Red Lounge located?
The lounge is located inside the departure hall at klia2.
The full address is:
Lot No. AS-3-73, International Departure, Mezzanine Level (Airside), Jalan KLIA 2/1, Kuala Lumpur International Airport 2, 64000 Sepang, Selangor Darul Ehsan, Malaysia.
Q. How do I get access to the AirAsia Premium Red Lounge?
For Premium Flex and Premium Flatbed guests, kindly prepare your boarding pass for verification.
Q. Is the access to the AirAsia Premium Red Lounge available for pre-book?
Yes.
The AirAsia Premium Red Lounge is available for pre-book for all international AirAsia (AK) and AirAsia X flights (D7) except Dhaka and Kathmandu departing from klia2 via My Bookings.
Step 1: Go to Manage My Booking and select the booking you want to modify
Step 2: Click Add-Ons.
Step 3: Find the phrase “Lounge Access” and check the box to pre-book it.
Q. Do you provide food in the lounge?
Yes. The lounge provides food and beverage (excluding alcohol) in the AirAsia Premium Red Lounge free of charge.
Q. Do you provide alcoholic beverage in the lounge?
Yes. The lounge provides alcoholic beverage in the lounge, which can be purchased at the bar.
Q. Do you provide shower facilities?
Yes, the lounge provides shower rooms with water heater.
Q. Do you provide luggage storage locker?
Unfortunately, the lounge does not provide luggage storage lockers.
However, it has a luggage storage area where guests can store their luggage, subject to availability. Kindly check the availability at the lounge reception counter.
Q. How can I book the VIP room?
You may book the VIP room at the lounge reception counter for RM25. The VIP can fit up to 8 guests. However, it is subject to availability.
Q. Do you have a smoking area inside the lounge?
No. Smoking is not allowed in the lounge at all times.
Q. Who can I contact for more information?
Kindly contact the Customer Support team via Live Chat, tweet at @AirAsiaSupport or write in by completing the e-Form.
Q. What is the age range for children to receive free access?
Free access for children aged 0-2 years. Those above 2 years old are subject to a fee of MYR85.00.
Q. If I’m flying with either Premium Flex and Premium Flatbed, is there any refund process if I don’t use the services offered in the lounge?
Complimentary access to the AirAsia Premium Red Lounge is an additional benefit for Premium Flex and Premium Flatbed guests.
Refund is not applicable for those who do not utilise the services offered at the lounge.
Q. What are payment methods and accepted currencies for walk-in guests?
Payment can be done by cash and credit/debit cards (Visa and MasterCard). Accepted currency is in RM only.
Q. Can non-AirAsia guests use the services provided in the lounge?
Yes. The lounge is open to all for only RM85.00 per person.
Q. Is there any refund or exchange of the lounge access?
There will be no refund or exchange after payment is complete.
Q. I’m a Premium Flex guest but I didn’t have time to go to the lounge due to tight flight connection times. Will I be able to ask for a refund on the lounge access?
Complimentary access to the AirAsia Premium Red Lounge is an additional benefit offered under the Premium Flex package.
Refund is not applicable if you do not utilise the services offered at the lounge.
Q. Where can I find the Terms and Conditions of the services and facilities offered at the AirAsia Premium Red Lounge?
Please refer to these terms and conditions.
Q. What’s the breakdown of the RM85.00 walk-in access fee?
MYR85.00 per (3-hour block limit) entrance is a fixed fee which excludes SST.
The fee does not include additional product and services i.e. alcohol beverages, bath towel and VIP Room access.
Q. Is it compulsory for children to be accompanied by adult?
Yes, all children need to be accompanied by adult.
Q. If I choose to pay the walk-in access fee, will I be able to claim AirAsia BIG Points?
For now, claiming of AirAsia BIG Points is not available.
Q. Will any announcement be made in the lounge to remind me of my flight time?
Flight times will be shown on the Flight Information Display System (FIDS) in the lounge.
You will be able to check your flight status from the display. Flight announcements will not be made in the lounge.
Q. Is vegetarian food available in the lounge?
Yes, there will be food catered for vegetarians. Please refer to the AirAsia’s staff for further information on meal ingredients.
Q. Is outside food allowed in the lounge?
No outside food allowed. Exceptions will be given on a case-to-case basis i.e. infant formula, medication etc.
Q. Are baby strollers, baby chairs and baby changing rooms available?
Baby chairs and changing room are available. However, strollers are not available in the lounge.
Q. Can I ask for takeaway food in the lounge?
Takeaway of food and beverage from the lounge is not available.
Q. What do I need to bring to access the lounge?
You will need to show your boarding pass in order to gain access to the lounge.
Q. How long can a guest stay in the lounge?
Guests can stay in the lounge for up to 3 hours.
The boarding passes will be stamped with entry time and lounge team will inform guests about the remaining time.
If the boarding time is more than 3 hours, lounge team will request guests to pay for the additional hours.
Q. How much will guests be charged if they stay more than 3 hours?
Lounge access is charged by entry basis. It will cost guests MYR 85.00 every 3 hours. To stay an extra hour, guests will be charged an additional MYR27.
The FAQs are subjected to changes without notifications.
Please review the latest version online at AirAsia’s website.
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