For the latest updates and changes, please kindly review the information posted on the official AirAsia’s Customer Support page.
Q. How can I add / change my telephone details?
If you're an AirAsia member, login to your account and you'll be able to change your contact details. Click on Manage My Booking and retrieve your booking to include your away mobile number.
Please ensure that you have inserted the international country calling code along your home and mobile contact number.
Once you have selected the country, the international calling code will automatically appear at the bar where you will key in the phone number. Please ensure that you fill in your phone number without any symbols or spaces.
Q. What is Tune Protect Travel AirAsia?
Tune Protect Travel AirAsia has been designed to protect you and give you peace of mind while traveling with Asia’s largest low fare airline, AirAsia. For more information, please visit www.tuneprotect.com to find out more information for your departure country.
If you need to download your certificate of insurance, please visit www.tuneprotect.com, and navigate to the “Policy Search” section.
Q. What should I do if I have fogotten my AirAsia member password?
Click on 'Forgot Your Password' on the member login page. Fill up the form and submit your request to AirAsia.
AirAsia will email the password to the email address that was originally given to us when your username was created.
Q. How do I purchase a higher tier of baggage allowance?
To purchase a higher tier of baggage allowance, retrieve your itinerary from Manage My Booking and select Add Baggage from Modify Your Booking. Please note that additional charges will incur.
Q. How do I know if my payment got through?
Upon confirmation, you will see the itinerary page which will include a booking number with a "Confirmed" status.
A confirmed itinerary will also be sent to the email you used to make your booking.
Alternatively, you can logon to Manage My Booking to review your itinerary or contact AirAsia’s Call Centre to check the status of your booking.
Q. How do I change meals that I have booked?
You can logon to Manage My Booking or contact AirAsia’s Call Centre to re-select your meals.
Q. Can I make changes to my itinerary online?
Yes, you'll have to logon to Manage My Booking on AirAsia’s website with your itinerary number to retrieve and make changes online.
Q. How do I change my AirAsia member options, settings and contact details?
Login with your member ID and go to " Update Profile" to make amendments to your profile. Please remember to save the changes that you have made.
Q. How do I make payment online for a flight change on my itinerary?
Retrieve your itinerary on Manage My Booking and you'll be able to make payment online. Otherwise, contact AirAsia’s Call Centre for assistance.
Q. I will be out of the country but still want to receive updates of flight changes on my mobile. How can I update my away phone number?
To update your away phone number, logon to Manage My Booking with your itinerary details.
You will then be able to Update Your Contact Details on the Modify Your Booking tab. Ensure that you enter the country code followed by your mobile number abroad.
Q. I'd like to re-select my seats online for a flight I've already booked, how can I do so?
Just retrieve your itinerary on Manage My Booking and look for the Change Seats button on the Modify My Booking tab. Please note that seat changes will incur additional charges.
Q. I have purchased Tune Protect Travel AirAsia. How do I make a claim?
Kindly visit tuneprotect.com/airasia, and navigate to the “Claims” section.
Q. How do I make changes to my booking if I have paid using Direct Debit?
If you have paid using Direct Debit for your booking, you can only make an online change if you have purchased your booking registered as a member.
Otherwise, please proceed to AirAsia’s nearest Sales Office / Airport Sales Counter or contact AirAsia’s Call Centre for changes.
Q. How do I make a destination change to my existing booking?
Destination changes are not allowed. You will need to make a new booking to change flight routes.
Q. How do I make a name change for an existing booking?
Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.
Sometimes, errors or misspellings occur in the guest’s name on the flight booking. AirAsia allows name corrections for the following cases:
- Correcting a spelling mistake
- Adding or removing an English name for Chinese guests
- Changing gender
- Swapping given name and family name / surname
To request for a name correction, please have your booking number and a copy of your identification card or passport ready and contact us via “Chat with AVA” on support.airasia.com.
Please note that all requests for name corrections are subject to approval.
Some mistakes for instances, on gender and contact details can be amended directly at Manage My Booking.
Please refer to the article on immediate changes that you can make on your booking for further information.
Q. How can I correct a spelling error on my booking?
Logon to Manage My Booking to amend your passport, name details or phone number. Otherwise, you can also contact AirAsia’s Call Centre and AirAsia’s agents will assist you.
Always double-check your details to ensure that the right information is provided.
Q. How can I amend the sequence of the names which I have wrongly entered while booking?
You won't have to change the sequence of the names provided that both the names do not differ from your travel document.
Q. How do I view my booking itinerary online?
Logon to Manage My Booking to retrieve your itinerary. If your booking was made using your AirAsia member identity, please ensure that you login with your AirAsia member identity first.
Q. How do I change my flight date or time?
Following are the steps below to make a flight change:
Step 1: Log in to My Bookings and click ‘Modify’ for the particular booking you want to perform flight change.
Step 2: In the ‘Edit Itinerary’ column, click ‘Change / Upgrade Flight’.
Step 3: Select new travel date or time. Please note that the new departing flight must not be later than the original return flight.
Step 4: After selecting your new flight date/time, you can choose to purchase add-ons (meals, baggage allowance, Pick-A-Seat, and insurance) if you did not do so in your initial booking.
Step 5: Confirm your itinerary.
Step 6: On the payment page, click ‘Confirm changes and pay’. The amount that you will need to pay after performing flight change will appear upon clicking.
- After the successful payment, you will need to self check-in again once you receive your new travel itinerary.
- You will be denied check-in/boarding if there is an outstanding balance in your booking. Please check that you have settled all payments before your flight.
Q. How do I make changes to my booking online?
Click on Manage My Booking and enter your flight details or login with your AirAsia member identity to make changes to your itinerary.
You can change flight date / time, update your contact details and travel details, purchase additional services like checked baggage allowance and in-flight meals.
Q. What happens to my Tune Protect Travel AirAsia policy if I were to change flights?
Your Tune Protect Travel AirAsia policy will expire automatically when you make any changes to your reservation.
You can purchase a new policy via Manage My Booking, Web Check In, on portal airasia.tuneprotect.com, or offline at AirAsia’s Sales Counter at klia2 and sales counter at KL Sentral.
However, if you are traveling with AirAsia X, your Tune Protect Travel AirAsia policy can be amended as part of your AirAsia X itinerary (subject to your travel period).
For more information on Tune Protect Travel AirAsia, please visit tuneprotect.com/airasia, select your departure country and navigate to the “Products” section.
Q. Can I purchase an ‘Open Status Booking’?
Although most airlines practice this, this is not available on AirAsia flights. All bookings made with AirAsia must be confirmed with a flight number and date.
Hope you can find the answers for your questions.
In the event this FAQ does not answer your enquiry, please check out the AirAsia’s Customer Support page and try to see if you can find your answer there.