Flying safe with AirAsia and FAQs

COVID-19: Flying safe with AirAsia – Safety measures AirAsia implements On-Ground and In-flight

Your health and safety is always AirAsia’s top priority. As AirAsia prepares to return to the skies, you have AirAsia’s commitment that AirAsia is stepping up all precautionary measures to ensure you have a safe journey with AirAsia.

AirAsia is working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.

AirAsia also asks for your cooperation in the following important travel notices:

• First and foremost, it is your responsibility to ensure that you are eligible to travel, be it international or domestic before booking a flight. Please refer here to check on travel restrictions and special requirements.

• All AirAsia guests will be required to bring their own mask and wear it properly before, during and after the flight, including during check-in and bag collection.

• To facilitate social distancing and minimise physical contact when boarding and disembarkation, only ONE piece of cabin baggage is allowed for each guest. More details are available here.

• Please arrive early at the airport – preferably 3 hours before departure – to allow for enough time for all the necessary processes to take place.

To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the measures AirAsia is taking on the ground and in the air:

Aircraft cleaning:

• Aircraft will undergo disinfection including a deep clean using cleaning agents in accordance with Airbus Aircraft maintenance Manual (AMM) performed by professional cleaning teams

• Every night stop, aircraft goes under a thorough 2-hour cleaning process, in compliance with instructions from health authorities

• For more information on aircraft disinfection, click here.

Pre-flight:

• Temperature screening will take place at different checkpoints, including boarding gates

• Cabin crew will go through temperature checks after every shift

• Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks

• Alternate check-in counters will be opened to keep social distancing

• Hand sanitizers will be available through journey processing point for guests and staff

• Cabin will be disinfected via aerosol spraying before departure of all domestic and international flights

• Pre-flight briefings on safety and hygiene will be conducted for all boarding cabin crew to ensure AirAsia is consistently following the most up-to-date advice

• Contactless web and mobile check-in to reduce surface and physical contact in check-in and boarding processes

In-flight:

• All AirAsia aircraft are fitted with HEPA filters normally used in hospitals, which filter out particles and airborne contaminants such as viruses and bacteria

• All cabin crew will be in protective equipment including masks and gloves

• Food Safety
  • All meals are produced and packaged hygienically following strict food safety requirements
  • All production staff will regularly be monitored on COVID-19 guidelines
  • Cabin crew handling menu items will wear disposable gloves

• Cabin crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell

• Temperature checks will occur before arrival to destinations where temperature screening is mandatory

Arrival:

• Health declaration forms will be handed out to be filled out before or on arrival

• Thermal screening will take place upon arrival

• Transit passengers will be asked to stay at the airport

• Mandatory quarantine may take place as per regulations at your destination country

HOW CAN YOU DO YOUR PART?

AirAsia kindly asks that you observe the universally recommended protective precautionary measures, including practising high personal hygiene.

Please be reminded, once again, that you are required to bring your own mask and wear it properly before, during and after the flight, including during check-in and bag collection.

References: www.airasia.com

Your Safety

Your safety remains our top priority, so we encourage you to follow our new travel process with contactless features, which covers every step of your journey from booking, check-in, boarding, in-flight to arrival for a smoother and safer experience with us. We look forward to welcoming you on board soon…

A message from the CEO

AirAsia resumed its domestic flight operations in Malaysia on 29 April 2020 after a one-month hibernation.

Riad Asmat, CEO of AirAsia Malaysia was at the scene to ensure smooth operations.

Flying Safe with AirAsia

Your health and safety is always the top priority of AirAsia.

AirAsia is working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.

To ensure that the highest standards of safety and hygiene are maintained at all times, please check the photos to know some of the measures AirAsia is taking on the ground and in the air.

Frequently Asked Questions

As we’re getting back to the skies, you may have questions on your mind. Here are some updates to better prepare you for the new normal of flying in Malaysia.

For more details, please head over to www.airasia.com.

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