The gateway@klia2 Mall is strategically located between the Departure's drop-off area and klia2 Main Terminal Building. It is the bustling integrated complex that is designed to welcome an estimated 25 million people per year into the world's largest low-cost carrier terminal, Malaysia Airport klia2.


The gateway@klia2 Mall has 350,000 square feet of nett lettable retail space spanning four levels:

And it accommodates 5,690-bay multi-storey car park for the passengers' convenience.

With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the gateway@klia2 Mall is a must-see attraction.


For one thing, there are not many places in the world where shoppers can dine and shop while watching planes take off.

Aerial view of gateway@klia2 Mall
Aerial view of gateway@klia2 Mall
The gateway@klia2 Mall was designed to cater not only to travellers at the terminal, but also meeters and greeters (family and friends sending off or picking up travellers), airport staff, and shoppers from neighbouring residential areas.

Vehicles entering the Departure drop-off area
Vehicles entering the Departure drop-off area
With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the gateway@klia2 Mall has over 200 commercial spots at high-traffic and high-visibility areas.

Shops and services at gateway@klia2
Retail space spanning 4 levels at gateway@klia2 Mall
In terms of tenant mix, 40% comprise Food & Beverages premises, 20% fashion stores, 20% services-related such as telecommunications and massage, while the remaining 20% comprise the short-term accommodation and supermarket.

View of gateway@klia2 Mall
View of drop-off area at gateway@klia2 Mall


Level 3, gateway@klia2 Mall

The entrance to level 3 of the gateway@klia2 Mall is the departure drop-off areas and the level 3 is linked to the klia2's Departure hall.

Departure drop-off area at level 3 of gateway@klia2 Mall
Departure drop-off area at level 3 of gateway@klia2 Mall
The following is the layout plan for level 3 of the gateway@klia2 Mall.

Layout plan, level 3 of gateway@klia2 Mall
Layout plan, level 3 of gateway@klia2 Mall
The Departure drop-off area is at Level 3, while Arrival pick-up area is at Level 2 at gateway@klia2 Mall.

Departure drop-off area is at Level 3
Departure drop-off area is at Level 3
While gateway@klia2's building may appear large, it would just take a five-minute walk from the drop-off point to klia2's main terminal building.

gateway@klia2 Level 3

Shops and services on Level 3


Upon entering the level 3, the passengers will be greeted by rows of shops for their shopping pleasure.

Shops and services at level 3
Shops and services at level 3
There is also a customer service counter at the center of level 3 to help the passengers with any inquiry.

Customer service counter at level 3
Customer service counter at level 3
The Departure hall is connected to the level 3 of the gateway@klia2 Mall.

Passengers walking to the Departure Hall
Passengers walking to the Departure Hall
After passing through the gateway@klia2 Mall, you will be entering the public concourse of the Departure hall located at Level 3 of the klia2's Main Terminal Building.

Main entrance to the Departure Hall
Main entrance to the Departure Hall


Level 2M, gateway@klia2 Mall

The level 2M of the gateway@klia2 Mall houses the relaxation zone, Plaza Premium Lounge, Aerotel Airport Hotel, a food court, and some shops for your convenience.

Escalator access to level 2M
Escalator access to level 2M
The following is the layout plan for level 2M of the gateway@klia2 Mall.

Layout plan, level 2M of gateway@klia2 Mall
Layout plan, level 2M of gateway@klia2 Mall
The Celcom's Blue Cube offers a total mobile and digital experience that is distinctly unique at its shop here at level 2M of the gateway@klia2 Mall.

Celcom's Blue Cube at level 2M
Celcom's Blue Cube at level 2M
You will find an abundance of fast food outlets including McDonald's, Nando's, Texas Chicken, and Burger King for a quick bite.

gateway@klia2 Level 2M

Shops and services on Level 2M


You can enjoy your time efficiently at the airport as Plaza Premium Lounge provides comfortable seating and a wide range of food and beverages for you to enjoy in the lounge.

Plaza Premium Lounge at level 2M
Plaza Premium Lounge at level 2M
Or you can try out the Aerotel Airport Hotel, whichi is specially developed to cater to the various needs of travellers who seek the comforts of a private space in-between flights.

Aerotel Kuala Lumpur's cosy setup starts at the reception area.
Aerotel Kuala Lumpur’s cosy setup starts at the reception area


Level 2, gateway@klia2 Mall

The level 2 of the gateway@klia2 Mall is linked to the klia2's Arrival hall. Upon exiting the Arrival Hall, the passengers will be connected to level 2 of the gateway@klia2 Mall.

Passengers exiting the Arrival Hall and entering the gateway@klia2 at level 2
Passengers exiting the Arrival Hall and entering the gateway@klia2 at level 2
To fill the gap to allow tourists to shop before departure and upon arrival, tourists can explore the mall to ease their waiting time.

Lots of retail shops at Level 2
Lots of retail shops at Level 2
The following is the layout plan for level 2 of the gateway@klia2 Mall.

Layout plan, level 2 of gateway@klia2 Mall
Layout plan, level 2 of gateway@klia2 Mall
The gateway@klia2 Mall has few napping facilities — Plaza Premium Lounge, Aerotel Airport Hotel, and Capsule by Container, which are designed for families and individuals respectively to get some rest while waiting for their flights.

Level 2 at gateway@klia2 Mall
Level 2 at gateway@klia2 Mall
There ticket counter for the KLIA Ekspres and KLIA Transit train service is available at this level for ticket purchase.

Ticket counter for ERL train
Ticket counter for ERL train
The passengers will find themselves pampered with a list of comprehensive shopping options here at this level. Housing over 90 eateries and more than 110 retail outlets, it is a trendy and massive mall-within-an airport.

gateway@klia2 Level 2

Shops and services on Level 2


The Food & Beverages premises are open 24 hours a day, while the retail stores are open 18 hours a day, from 6am to midnight. The mall accommodates international and local brands that offer everything from trendy apparels to the latest digital gadgets for your shopping pleasure.

Various retail shops at Level 2
Various retail shops at Level 2
As the gateway@klia2 Mall serves as the first point of contact to klia2, it is just part of an airport that has another 350,000 sq ft of retail space tailored for the travel retail sector, particularly duty-free stores.

Shops at level 2, gateway@klia2 Mall
Shops at level 2, gateway@klia2 Mall
To cater to the needs of travellers, the Jaya Grocer supermarket at the gateway@klia2 Mall was given a clean-cut design with wide aisles and lower shelves so that shoppers will be able identify their location within the store.

The Jaya Grocer supermarket at klia2
The Jaya Grocer supermarket at klia2
The exit of the level 2 is the Arrival pick-up areas.

Pick up area at the exit of Level 2
Pick up area at the exit of Level 2


Level 1, gateway@klia2 Mall

The level 1 of the gateway@klia2 Mall is dedicated as the Transportation Hub for the klia2 airport. The Transportation Hub links the airport to the Express Rail Link (ERL)Train Services, with allotted pickup / drop-off areas for buses, taxis, rental car services, and private transportation.

Escalator access between levels
Escalator access between levels
The ticketing counters for buses and taxis are available at this level. The buses transport passengers to KL Sentral, Bandar Tasik Selatan, One Utama shopping mall, Nilai and Seremban, and to other states like Johor, Malacca and Perak.

Ticketing counters for buses and taxis
Ticketing counters for buses and taxis
The following is the layout plan for level 1 of the gateway@klia2 Mall.

Layout plan, Level 1 of gateway@klia2 Mall
Layout plan, level 1 of gateway@klia2 Mall
The fully air-conditioned transportation hub provides access to public transportation services like taxi, bus and ERL, as well as car rental. It has ticketing booths with a centralised ticketing system and a waiting area with an information display system for bus schedules.

Passengers buying ticket at the ticketing counters
Passengers buying ticket at the ticketing counters
The level 1 at gateway@klia2 mall is spacious and well lit, accommodating lots of waiting chairs for the convenience of the commuters.

gateway@klia2 Level 1

Shops and services on Level 1


If you prefer a few hours of shut-eye on a bed instead of lounging in the public areas, the Capsule by Container Hotel at klia2 is readily available at this level.

Capsule by Container Hotel at klia2
Capsule by Container Hotel at klia2
After purchasing the bus ticket, the passengers will proceed to the boarding platforms to board their bus at designated time.

Passengers waiting at the boarding platforms
Passengers waiting at the boarding platforms
The SkyBus provides point-to-point shuttle services from klia2 airport to KL Sentral in Kuala Lumpur and 1 Utama Shopping Mall at Petaling Jaya.

Skybus waiting at the boarding platforms
Skybus waiting at the boarding platforms


Shops and services

With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, gateway@klia2 has over 200 commercial spots at high-traffic and high-visibility areas. gateway@klia2 is divided into 4 levels for your shopping pleasure:

Shops and services at gateway@klia2

View of gateway@klia2 mall from the Pier
View of gateway@klia2 mall from the Pier


Services & Facilities

  • Concierge
  • Public Telephone
  • Toilet
  • Toilet For Disabled
  • Babycare Room
  • Departures
  • Arrival
  • Escalator
  • Travelator
  • Lift
  • Directory kiosk
  • FIDS (Flight Information Display System)

Evening view of the gateway@klia2 mall
Evening view of the gateway@klia2 mall