Strategically located between the drop-off area and KLIA2 Main Terminal Building, Gateway@KLIA2 Mall is the bustling integrated complex that is designed to welcome 45 million people per year into the world's largest low-cost carrier terminal, Malaysia Airport KLIA2.

With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, the Gateway@KLIA2 is a must-see attraction.

Level 3 is linked to KLIA2’s Departure hall, Level 2M has a relaxation zone, Level 2 is linked to KLIA2’s arrival hall, while Level 1 houses the transportation hub.


Channelling people to KLIA2 is the Transport Hub located at Gateway@KLIA2 Mall. It links the airport to the Express Rail Link (ERL), with allotted pickup / drop-off areas for buses, taxis, rented vehicles and private transportation.

Gateway@KLIA2
Gateway@KLIA2 Mall was designed to cater not only to travelers at the world’s largest purpose-built low-cost carrier terminal, but also meeters and greeters (family and friends sending off or picking up travelers), airport staff, and shoppers from neighbouring residential areas such as Putrajaya, Cyberjaya, Nilai and Sepang.


To fill the gap to allow tourists to shop before departure and upon arrival, tourists can explore the mall to ease their waiting time.

For one thing, there are not many places in the world where shoppers can dine and shop while watching planes take off.

Gateway@KLIA2 has 350,000 square feet of nett lettable space spanning four levels, and a 5,690-bay multi-storey car park.

The fully air-conditioned transportation hub provides access to public transportation services like taxi, bus and ERL, as well as car rental. It has ticketing booths with a centralised ticketing system and a waiting area with an information display system for bus schedules.

The buses transport passengers to KL Sentral, Bandar Tasik Selatan, Bandar Utama, Nilai and Seremban, and to states like Johor, Malacca and Perak, while the ERL links passengers to KLIA, KL Sentral, Bandar Tasik Selatan, Putrajaya and Salak Tinggi.

Gateway@KLIA2 even has a Jaya Grocer supermarket and two new napping facilities — Plaza Premium Lounge and Capsule by Container, which are designed for families and individuals respectively to get some rest while waiting for their flights. Other services include banking facilities, valet parking, luggage storage and mobile concierge.

In terms of tenant mix, 40% comprise Food & Beverages premises, 20% fashion stores, 20% services-related such as telecommunications and massage, while the remaining 20% comprise the hotels and supermarket.

The Food & Beverages premises are open 24 hours a day, while the retail stores are open 18 hours a day, from 6am to midnight.


While Gateway@KLIA2’s building may appear large, it would just take a five-minute walk from the drop-off point to KLIA2’s main terminal, provided visitors do not get distracted by the shops they pass.

As the Gateway@KLIA2 shopping mall serves as the first point of contact to KLIA2, it is just part of an airport that has another 350,000 sq ft of retail space tailored for the travel retail sector, particularly duty-free stores.

Gateway@KLIA2 is run by Segi Astana Sdn Bhd, an incorporated joint-venture company between WCT Holdings Bhd and Malaysia Airports Bhd.

Shops and services

With 350,000 square feet of retail space spanning over 4 levels and a fresh airport-within-a-mall concept, Gateway@KLIA2 has over 200 commercial spots at high-traffic and high-visibility areas. Gateway@KLIA2 is divided into 4 levels for your shopping pleasure:

Shops and services at Gateway@KLIA2

KLIA2 Layout Overview


Shops & Services at KLIA2

Take a visual walk of the Gateway@KLIA2

Level 1, Gateway@KLIA2 Mall

Gateway@KLIA2 Level 1

Shops and services on Level 1


Level 2, Gateway@KLIA2 Mall

Gateway@KLIA2 Level 2

Shops and services on Level 2



Level 2M, Gateway@KLIA2 Mall

Gateway@KLIA2 Level 2M

Shops and services on Level 2M


Level 3, Gateway@KLIA2 Mall

Gateway@KLIA2 Level 3

Shops and services on Level 3


Services & Facilities at Gateway@KLIA2

  • Concierge
  • Public Telephone
  • Toilet
  • Toilet For Disabled
  • Babycare Room
  • Departures
  • Arrival
  • Escalator
  • Travelator
  • Lift
  • Directory kiosk
  • FIDS (Flight Information Display System)
Take a visual walk of the Gateway@KLIA2

The Gateway@KLIA2 video