The Departure Hall is located at Level 3 of Main Terminal Building at the klia2 airport. This big Departure Hall accommodates check in and luggage drop counters, various food & services shop, waiting area, public concourse before your pass the immigration counters, customs counters, and security check counters for Domestic or International Departures.


The Arrival Hall is located at the same Main Terminal Building but on Level 2 of the same building.

The following picture shows you the position of Departure Hall.

Departure Hall, Main Terminal Building, klia2
Departure Hall at the klia2

Layout Plan of Departure Hall

After passing through the gateway@klia2 mall, you will be entering the public concourse of the Departure Hall located at Level 3 of the Main Terminal Building.

Layout plan of klia2 Departure Hall
Layout Plan of Departure Hall
The Departure Hall is connected to Level 3 of the gateway@klia2 mall.

Entrance to the Departure hall from the gateway@klia2 Level 3
Main entrance to the Departure Hall from Level 3 of the gateway@klia2 mall

Before entering the klia2 Main Terminal Building, a designated zone at the left and right wing outside of the Departure Hall is allocated as Smoking Zone.

Entrance to the Departure hall from the gateway@klia2 Level 3
Main entrance to the Departure Hall from Level 3 of the gateway@klia2 mall


Overview of Departure Hall

Upon entering the public concourse, you will be greeted with a big giant overhead monitor displaying most recent flight status and the information counter for any inquiry you may have.

Departure hall at the klia2's main terminal building
Departure hall at the klia2's main terminal building, check flight schedule & status

A sizable customer service counter is available at the Departure Hall to answer any inquiry you may have.

Public Concourse at Departure Hall
The big giant monitor and the information counter at the center of public concourse

At the public concourse, there are 4 islands with a total of 128 Common User Passenger Processing System (CUPPS) check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z. There are also 55 self-service check-in kiosks and lots of seating areas.

Check-in counters, Departure Hall
Check-in counters at the Departure Hall
Check-in counters, Departure Hall
Check-in counters at the Departure Hall
The check-in and luggage drop counters are divided into 8 rows located in 4 islands, each row identified by the letters S - Z.


Long queue for checking-in passengers
Long queue of checking-in passengers

From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.

Passengers using the new self-bag drop facility at klia2
Passengers using the new self-bag drop facility at klia2

Walking toward the end of the concourse, you will see the main entrance for International Departures.

Entrance for International departures
The entrance for International Departures, check out Passenger flow for International Departures to Pier L / Pier P / Pier Q

The entrance for Domestic Departures is located at the left side the Departure Hall.

Entrance for Domestic Departures
The entrance for Domestic Departures, check out Passenger flow for Domestic Departures to Pier J / Pier K

The check-in counters will be opened three hours before scheduled departure time, and will be closed one hour before scheduled departure time.

Check-in counters at the Departure Hall
Check-in counters at the Departure Hall


Shops & Services at Public Concourse

If you enjoy shopping and dining, the public concourse at the Departure Hall accommodate many food & beverage restaurants for your enjoyment. Also, there are other convenience and specialty shops for you shopping pleasure.

Departure Hall Public Concourse
Shops at Departure Public Concourse:

There are quite a number of food and beverage options available at the Departure Hall. And ample waiting area is available for the convenience of the passengers.

Departure Hall at the klia2
Departure Hall at the klia2
In the event if you need any assistance, you may approach the customer service counter located at the center of the Departure Hall and the friendly customer service assistants stand ready to assist.

Customer service counter available for your inquiry
Customer service counter available for your inquiry
The check-in kiosks are available for you to perform check-in at the spot.

Check-in kiosks for your convenience
Check-in kiosks for your convenience


klia2 Layout Plan

You are now vieiwing the information on Departure Hall. Click on any of the following to view other sectors.

Shops at klia2 Terminal

Check in / luggage drop counters at the Departure Hall
Check in / luggage drop counters at the Departure Hall