The Departure Hall is located at Level 3 of Main Terminal Building at the Malaysia Airport KLIA2. It accommodates check in counters, immigration counters, customs counters, food & services shop and waiting area before your Domestic or International Departures.


Layout of Departure Hall

Shops at KLIA2, Departure Public Concourse

At the Departure Hall, there are 4 islands with a total of 128 Common User Passenger Processing System (CUPPS) check-in counters, identified by alphabets S, T, U, V, W, X, Y, and Z. There are also 55 self-service check-in kiosks known as Common Use Self-Service (CUSS) kiosks.

Departure Hall, KLIA2
Departure Hall, KLIA2
Departure Hall, KLIA2
Departure Hall, KLIA2
The Departure Hall has a total of 62 gates to accommodate for International and Domestic departures.
KLIA2 is ready, Photo by Adam Lee
Seating area, Departure Hall, KLIA2
Check in counters, Departure Hall, KLIA2
Check in counters, Departure Hall, KLIA2
Check in counters, Departure Hall, KLIA2
Check in counters, Departure Hall, KLIA2
Advisory on walking time to your gate
Walking time to Departure gates

Passenger Flow for Guests Departing from KLIA2

1. Check-in

AirAsia Departure Guide - Step 1: Check in

2. Check-in Luggage

AirAsia Departure Guide - Step 2: Check-in luggage

3. Board Flight

AirAsia Departure Guide - Step 3: Board flight

Domestic Departures: Passenger Flow to Pier J / Pier K

Domestic Departures: Passenger Flow to Pier J / Pier K

Domestic Gates:
Domestic Departures: Passenger Flow to Pier J / Pier K
Passenger flow from Departure Hall to Domestic Gates (Pier J / Pier K)


International Departures: Passenger Flow to Pier L / P / Q

International Departures: Passenger Flow to Pier L, Pier P, Pier Q

International Gates:

Time To Your Boarding Gate

Due to the mega size of the KLIA2 terminal, the passengers are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the estimated duration prepared by AirAsia.

Flying Domestic
From Drop off
To J Gates Up to 17 minutes
To K Gates Up to 19 minutes

Flying International
From Drop off
To L Gates Up to 27 minutes
To P Gates Up to 35 minutes
To Q Gates Up to 35 minutes


Fly-Thru
International to Domestic
Q Gates / P Gates to J Gates Up to 50 minutes
L Gates to K Gates Up to 39 minutes
International to International
P Gates to Q Gates Up to 38 minutes
Within L Gates Up to 38 minutes
Domestic to International
J Gates to L Gates Up to 38 minutes

Check Flight Schedule / Status

Check the flight schedule for your flight with Check Flight Status tool.

Shops at Departure Public Concourse

Shops at KLIA2, Departure Public Concourse

Shops at Departure Public Concourse:
Shops at KLIA2, Departure Public Concourse



Flight Schedule at KLIA2 - Departures


KLIA2 layout Plan

This page is showing the layout plan of the Departure Hall at KLIA2 terminal. Check out other sections of the KLIA2.

Shops at KLIA2 Terminal


Shops & Services at Malaysia Airport KLIA2