The Arrival Hall is located at Level 2 of the klia2 Main Terminal Building. It is the final stop for all passengers on Domestic Arrivals and International Arrivals. At the Arrival Hall, you will go through the immigration check, collect your luggage, shop for duty-free goods, and then clear the customs checkpoint to exit.


Overview:

The Arrival Hall is located at Level 2 of Main Terminal Building. The Departure Hall is located at Level 3 of the same building, check out the Departure process from klia2 airport.

Once you exit the Arrival Hall, you can then go to the attached gateway@klia2 mall for transportation to the city.

Flights landed and waiting at the klia2 terminal
Flights landed and waiting at the klia2 terminal
For Domestic Arrivals, your flight will be landed at Pier J or Pier K. For International Arrivals, your flight will be landed at Pier P, Pier Q, or Pier L. If you are on a flight transfer, please read this guide on flight transfer.

Flights landed and waiting at the klia2 terminal
Flights landed and waiting at the klia2 terminal
The following picture shows the location of the Arrival Hall at the klia2 terminal.

Arrival Hall, Main Terminal Building, klia2
Arrival Hall at the klia2

Layout plan of Arrival Hall at klia2

The following is the layout plan for the Arrival Hall at the klia2. You can click on it to see a larger version.

Arrival Hall, klia2 terminal
Layout plan of Arrival Hall at klia2
The Arrival Hall is the main venue where you will have your Immigration check for valid entry to Malaysia. So please get all the relevant documents ready for a smooth and quick verification.

Arrival Hall at the klia2 terminal
Arrival Hall at the klia2 terminal


Domestic Arrivals: Passenger flow from Pier J / Pier K

For Domestic Arrivals, your flight will be landed at Domestic Gates at Pier J or Pier K.

Do your have another flight at klia2? If you are on a flight transfer to next destination, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

Follow the overhead signboard for instructions to go to the Baggage Reclaim area to collect your luggage, if any. After clearing the customs checkpoint, you will then exit the Arrival Hall and go to the attached gateway@klia2 mall for transportation. For transportation to city, check out KLIA Ekspres, taxis, and bus services.

Domestic Arrivals: Passenger Flow for Arrivals from Pier J / Pier K

Domestic Arrivals: Passenger Flow for Arrivals from Pier J / Pier K
Domestic Arrivals: Passenger Flow from Domestic Gates (Pier J & Pier K)

Once the flight is landed and parked, you will be walking on the Aerobridge connected to the Pier. The klia2 has 80 aerobridges servicing 60 gates in the terminal.

Once the flight is landed and parked, you will be walking on the Aerobridge connected to the Pier
Passengers walking on the Aerobridge to the connected Pier
The Aerobridge, which ease passengers' pathways into the aircraft from the terminal, will connect you from the flight to the Pier.

View of the Satellite Building from the Aerobridge
View of the Satellite Building from the Aerobridge
Passengers walking on the ramp
Passengers walking on the ramp
Walkalators are installed for the convenience of the passengers. Also, Washrooms and some resting sofa are installed along the Pier for a short break.

Passengers walking toward the Satellite Building
Passengers walking to the Satellite Building
Walkalator is there to help, if needed
Walkalator is there to help, if needed
The trip to the Arrival Hall involves lots of walking from the Pier to the Satellite Building, then passing the Skybridge, and finally reaching the Arrival Hall.

There will be some walking needed from your landed Pier to Arrival Hall
There will be some walking needed from your landed Pier to Arrival Hall
There are overhead signboards to signal the directions so you can check to make sure you are on the right path.

Observe the overhead signboard for direction
Observe the overhead signboard for direction


Sufficient signboards have been installed to guide you to the Arrival Hall. And walkaltors are installed for your convenience. There are now a total of 42 walkalators around the terminal, covering nearly two kilometres.

Passengers walking to the Satellite Building
Passengers walking to the Satellite Building
Walkalator for your convenience
Walkalator for your convenience
The Transfer Counter for flight transfer is available at the Satellite Building. You can approach the counter to get your boarding pass if you haven't gotten it.

International flight transfer facility available at the Satellite Building
International flight transfer facility available at the Satellite Building

Flight transfer facility at the Satellite
Transfer counter at the Satellite
Flight transfer facility at the Satellite
Flight transfer facility at the Satellite
Once you reached the Satellite Building, the next move is to walk passed the Skybridge to the Arrival Hall.

The escalators and lifts for you to go up to the Skybridge
The escalators and lifts for you to go up to the Skybridge
The whole Skybridge is divided into two sections to allow for full passenger segregation implementation at the terminal. Walkway at Level 3 is allocated for departing passengers and Level 3A is for arriving passengers.

Escalator to level 3A
Escalator to level 3A
Passengers walking on level 3A of the skybridge
Passengers walking on level 3A of the Skybridge
Spanning 300 metres with 60 metres of walkalators, the Skybridge will connect the passenger from Terminal Building to the Satellite Building, allowing passengers to travel between these two points in just over five minutes.

The walkalators are expected to shorten the walking time of passengers by 30%
The walkalators are expected to shorten the walking time of passengers by 30%


International Arrivals: Passenger Flow from Pier L / Pier P / Pier Q

For International Arrivals, you will be landed at International Gates at Pier L, Pier P, or Pier Q.

Do your have another flight at klia2? If you are scheduled on a flight transfer, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

If klia2 is your final stop, be prepared for a long walk from the International Gates at Pier P and Pier Q. After exiting from your flight, you will walk pass the Satellite Building, cross the 600m long Skybridge, go to Arrival Hall for Immigration check and collect your luggage after clearance. Review the arrival process in pictures.

Once you exit the Arrival Hall, you can then go to the attached gateway@klia2 mall for transportation. For transportation to city, check out KLIA Ekspres, taxis, and bus services.

International Arrivals: Passenger Flow from Pier L / Pier P / Pier Q


With the installation of walkalators, the Skybridge will connect the passenger from the Satellite Building to Main Terminal Building in just over five minutes.

Passengers walking on the Skybridge
Passengers walking on the Skybridge
Escalators and lifts are available at the end of the Skbridge for you to go down to Arrival Hall.

Escalators and lifts at the end of Skybridge
Escalators and lifts at the end of Skybridge
Passengers going down to Arrival Hall
Passengers going down to Arrival Hall
The Arrival Hall is located at Level 2 of the Main Terminal Building. It is where the immigration document check and customs check will take place.

You will see the Arrival Hall after passing through the Skybridge
Passengers going down to the Arrival Hall
Helpful signboards are present to assist the passengers for easy navigation of the terminal.

Observe the signboard for clear navigation
Observe the signboard for clear navigation


The Arrival Hall is the main venue where immigration check for valid entry to Malaysia is performed. Please get all the relevant documents ready for a smooth verification.

Arrival Hall at the klia2
Arrival Hall at the klia2
At the Arrival Hall, you will can find another Transfer Counter if you are on a flight transfer.

Signboard to the Transfer Counter
Signboard to the Transfer Counter
Transfer Counter at the Main Terminal Building
Transfer Counter at the Main Terminal Building
Need a quick transfer to KLIA? The counter for help on transfer between klia2 and KLIA is available at the Arrival Hall.

Counter for easy transfer between klia2 and KLIA
Counter for transfer between klia2 and KLIA is available at the Arrival Hall
Immigration document check and customs check are performed at the Arrival Hall before exiting the klia2 terminal.

Passengers queuing up for the Immigration checks
Passengers queuing up for the Immigration checks


Shops & Services at Arrival Hall

The Arrival Hall is located at Level 2 of Sector 2 at the klia2. The entire Sector 2 is allocated for the klia2 Main Terminal Building in which Level 2 is the Arrival Hall and the Level 3 is the Departure Hall.

Arrival Hall, klia2 terminal

  • Tourism Malaysia
  • Tumi
  • Victoria's Secret
  • Wear & When

Upon exiting the immigration check point (for international arrival), you will be able to see the huge baggage claim area. There is a monitor above each belt showing the flight served by the carousel.

Baggage reclaim area after the Immigration clearance
Baggage reclaim area after the Immigration clearance. The Lost & Found office is also located here.
After you have collected your baggages, you will go through the customs check and exit the terminal.

Proceed to Customs check after collecting your luggage
Proceed to Customs check after collecting your luggage


klia2 Layout Plan

You are now vieiwing the information on Arrival Hall. Click on any of the following to view other sectors.

Shops at klia2 Terminal

After you exit the Arrival Hall, you can then go to the attached gateway@klia2 mall for transportation to the city.

Exit the Arrival Hall and connect to gateway@klia2 mall
Exit the Arrival Hall and connect to Level 2 of gateway@klia2 mall