29 June 2018
MAHB acting group chief executive officer Raja Azmi Raja Nazudin said the event was of particular significance to the airport regulator.
“It is important to understand the roles and responsibilities of all the different units that make up the airport community as a huge family in facility a seamless passengers journey,” he said today.
Apart from the celebration, MAHB also presented service excellence awards to 17 recipients as part of its CARE Awards.
Raja Azmi said that earlier this month, KLIA embarked on its latest digital transformation process initiative with an app emphasising on connectivity and real time information reporting.
Throughout its 20 years, KLIA has received various global accolades.
These include “World’s Best Airport in 15-25 mppa Category” by ACI ASQ for year 2005, 2006 and 2007, “World’s Best Airport for Immigration Services Award” by Skytrax in 2010, 2011, 2013 and 2017 and more.
KLIA began operations on June 30, 1998, serving 13 million passengers per annum (mppa) and 38 airlines in the first year itself.
Now, the airport has been expanded to include a second terminal, klia2, and recorded 58.6 million passengers in 2017, a growth of 11.2 per cent from the previous year.
KLIA is now the world’s 12th busiest airport for international passengers and among the top 12 globally for Airport Service Quality in 2017 in the “more than 40 mppa” category.
Over 600 people attended today’s event.