The Kuala Lumpur International Airport 2 (klia2) in Malaysia is the world's largest Low-Cost Carrier Terminal with state-of-the-art facilities. It is bulit to cater for the explosive growth in low-cost travel industry and it can accommodate 45 million passengers per year.

The klia2 airport management is committed to implement many measures to ensure every visitor to the airport is having a great experience. Check out more facilities at klia2...

If you have any inquiry, please kindly check with the information / customer service counters.

klia2 facilities overview
Aerial view of klia2 terminal

Information Counters

Information Counter
Information counters are located throughout the klia2 terminal. These counters are located at Arrival Hall, Departure Hall and Satellite Building at the Main Terminal Building. And you can find them at the gateway@klia2 mall too.
Contact klia2 for assistance
General Line
☎ +603 - 8778 5000
Information Counters
☎ +603 - 8778 5540 ☎ +603 - 8778 5541 ☎ +603 - 8778 5542
MAHB (Management of klia2 airport)
Website Facebook Twitter

Information assistants are at the counter 24-hours to assist with visitor inquiries. Concierge Counter is available at every floor at the gateway@klia2 mall.

Lost & Found Facilities

Lost and Found
Airlines' Baggage Tracing office is available near the Baggage Reclaim area for both International and Domestic arrivals.

There is a dedicated Lost and Found Centre at the Departure Hall, you can check with the officer at the counter for any lost and found items. Read more on Lost and Found facility.

Lost and Found Centre, Departure Hall

Driving to klia2 airport

Road map for driving to klia2
If you are driving to klia2, after passing the KLIA toll plaza, head towards the direction to KLIA.

There is a split road on the KLIA Expressway that will lead you straight to klia2. Check out this driving guide to klia2 for maps and directions.

Parking at klia2

Parking facility at klia2
The multi-storey car park is adjacent to gateway@klia2 mall.

There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.

Rail Train Services

Rail Train services at klia2
The Express Rail Link (ERL) train services, KLIA Ekspres and KLIA Transit, are available at the Transportation hub.

You can get on the inter-terminal train transfer to KLIA for just RM2 per trip with just a 3 minutes train ride.

Car Rental Services

Rental Car services
Car rental companies such as Kasina, Avis, Europcar, Hertz, Mayflower, and PRAC are available at the Transportation Hub to provide rental car services for your convenience.
Departure Hall at the klia2's Main Terminal Building
Departure Hall at the klia2's Main Terminal Building

From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop (SBD) facilities.

Passengers using the new self-bag drop facility at klia2
Passengers using the new self-bag drop facility at klia2

Monitors for flight status and schedule
Monitors for flight status and schedule

Money changers and ATM machines
Money changers and ATM machines

Metered & Coupon Taxi Services

Taxi services
Both Coupon taxis and Metered taxis are available at the Transportation hub of the gateway@klia2 mall. Read more about the Taxi services at the Transportation Hub.

You can check out the taxi fare to your destination by using this check taxi fare tool.

Buses & Shuttle Services

Bus services
Bus services are available at Transportation Hub of the gateway@klia2 mall.

You can find Skybus to go KL Sentral, Star Shuttle to go Pudu Sentral, Aerobus to go Genting Highlands, Airport Liner, Jetbus to go Terminal Bersepadu Selatan (TBS), YoYo Bus to go Ipoh, Transnasional bus to go Melaka / Malacca, and others.

Transportation Hub at gateway@klia2 mall
Transportation Hub at gateway@klia2 mall

Lounges & Seating Area

There are 2 Plaza Premium Lounges located at the klia2 terminal. The first one is located at Level 2M of the gateway@klia2 mall and another one is located near Gate L8, Pier L.

Plaza Premium Lounge

There are plenty of seating areas throughout the klia2:

  • Internet lounges and Smoking Rooms are located at boarding piers (PJKL), one lounge in each pier.
  • VIP & VVIP Lounges are located at Level 3 of Main Terminal Building.
  • Airlines lounges are located at Satellite building Levels 3 and 2.
  • Commercially Important Person (CIP) lounge is located at Satellite building and business centre services are available at CIP lounge.

Movie and Sports Lounges are located at Level 2 of Satellite building.

The Bar that seats up to 40 people
The Bar that seats up to 40 people

Hotels at klia2

If you need a night-stay to catch a morning flight, you can easily find hotel room located inside the klia2 terminal or just short walking distance to the terminal.

The Sama-Sama Express Hotel klia2 is an airside transit hotel on level 3 of Satellite building. you can grab a few hours of shut-eye on a bed at Capsule by Container Hotel available at transportation hub of the gateway@klia2 mall, Plaza Premium Lounges are available at gateway@klia2 mall and Pier L. Tune Hotel klia2 is just 3 minutes walking distance way.

A new hotel, Aerotel Airport Hotel, is recently opened at level 2 of the gateway@klia2 mall.

Aerotel Kuala Lumpur's cosy setup starts at the reception area.
Aerotel Airport Hotel is available at Level 2M of gateway@klia2 mall

If you prefer a 5-star hotel experience, there is Sama-Sama Hotel KLIA adjacent to KLIA which can be reached via the inter-terminal train transfer. Shower facilities can be found at Sama-Sama Express Hotel, Capsule by Container Hotel, and Plaza Premium Lounge for a small fee. Check out some other Hotels near the klia2.

Dining & Shopping

There are lots of retail and food and beverage outlets throughout the terminal. Just the gateway@klia2 mall will have more than 200 retail and food and beverage outlets for your dining and shopping pleasure. A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.

Storage / Locker Services

Storage and locker services
The Left Luggage / Baggage Storage Store is available after you exit from Domestic Arrival gate and it is also available at Level 2 of gateway@klia2 mall. It operates on a 24-hour basis for a fee.

The Capsule by Container Hotel also provide similar services for your convenience.

Wrapping / Strapping Services

Wrapping and strapping services
Baggage Wrapping and strapping service is available at the Departure Hall to ensure your baggage will stay safe from the wear and tear of travel. A disposable strap can be applied around your baggage, keeping it secure.

Baby Room / Shower Facilities / Toilet Facilities

Toilet and bathroom facilities

Baby room is located throughout the klia2 terminal next to toilet facilities for diaper changing and nursing.

The Baby room is fully equipped with hand wash, water dispenser, toilet paper dispenser and diaper changing station. It is available on every floor at the gateway@klia2 mall.

Shower facilities are available for free at various toilets in the terminal.

klia2 facilities for the disabled and senior citizens

Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal, including the designated toilets, is easily accessible with wheelchair.

Medical Services

Menara Medical Clinic, klia2 Main Terminal Building, Level 2
The clinic is available next to the exit of International Arrival area.

It operates 24-hours with Type A ambulance on stand-by. The service is provided by Menara Medical Services. You can contact the clinic at +603 8778 5909.

Prayer Rooms

Prayer rooms
There are 15 surau rooms throughout the klia2 terminal for public usage. At the gateway@klia2 mall, the Prayer room is located at Level 1 opposite Capsule by Container Hotel and Level 2 behind Original Classic shop.

Facilities for Senior / Physically-challenged

To provide assistance to the seniors and physically-challenged passengers, braille are in place at the elevators and designated toilets, ramps and people-movers or travelators are available throughout the terminal, and tact tiles lead from drop-off kerbside at gateway@klia2 all the way to Departure Hall and from Arrival Hall to gateway@klia2 building.

Wheelchair and baby stroller
Wheelchair and baby stroller
15 Buggies are in full service and more will be introduced to add to the convenience.

Buggy service available around the clock for passengers' convenience
Buggy service available around the clock for passengers' convenience

Wheelchairs and baby strollers can be loaned at the information counters free of charge. Additional walkalators are installed to shorten the walking distance so that passengers can have more convenient travelling experience.

GST Refund Verification Counter

GST Refund Verification Counter
The GST Refund Verification counter is available at the Departure Hall for any GST refund inquiries and procedures.

Security Pass Counter

Security Pass Counter
The Security Pass counter is available at the Departure Hall for any security pass inquiries and applications.

Malindo and AirAsia ticket offices
Malindo and AirAsia ticket offices
Check-in kiosks
Check-in kiosks
Massage chairs for relaxation
Massage chairs for relaxation


klia2 Immigration Regulations
VISA - Passengers are advised to check with the Malaysian Consulate or representative office nearest to you for the Visa requirements before planning a trip to Malaysia.

Autogates at Arrival and Departure - Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.

Please visit the Immigration Department of Malaysia's official website for more information at You can also contact Immigration (Operations Division) at +603 8778 5468/ +603 8778 5462 / +603 8778 5463.

IATA code

klia2 IATA code
The IATA Terminal Code for klia2 is KUL 2 which stands for KUL Terminal 2.

The IATA Code for KLIA is KUL M which stands for KUL Main Terminal.

Duty-free Allowance

klia2 Duty-free Allowance
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:

1) Tobacco not more than 225 grams (equal to 200 sticks of cigarettes)

2) Alcohol not more than 1 litre per passenger

Please visit the Royal Malaysian Customs Department's official website for more information -

Kid Zone

klia2 Kid Zone
You can keep the kids entertained at the Kids Zone while waiting for a flight.

The Kid Zone area is located at Satellite Level 2.


klia2 Customs Regulations
There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure.

Please visit the Royal Malaysian Customs Department's official website for more information - You can contact the Customs department at +603 8778 5779.

Officers conducting security check at the klia2's Pier
Officers conducting security check at the klia2's Pier

The klia2 is equipped with aerobridges, 68 contact stands, 8 remote stands, fully-automated Baggage Handling System, 3 Runways, Air Traffic Control Tower, provision for A380 operations, substantially enhanced comfort level, Green building with LEED (Leadership in Energy & Environmental Design) certification, and many others.

klia2 Services & Facilities Overview

Find out why klia2 is Bigger and Better.
  • Concierge
  • Check-in kiosk
  • Public phone
  • Airport trolley
  • Automated teller machine (ATM)
  • Travelator and Lifts
  • Loan of wheelchair
  • Loan of baby stroller

Facilities Available at the klia2