There are 6 information counters located throughout the KLIA2 terminal.
Information assistants are at the counter 24-hours to assist with visitor inquiries.
|General Line||03 - 8778 5000|
03 - 8778 5540
03 - 8778 5541
03 - 8778 5542
If you are driving to KLIA2, after passing the KLIA toll plaza, head towards KLIA. There is a slip road on the KLIA Expressway that will take you straight to KLIA2. Check out this driving guide to KLIA2 for map and direction.
The multi-storey car park is adjacent to Gateway@KLIA2. There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.
The Express Rail Link services namely the KLIA Ekspres and KLIA Transit are available at the Transportation hub located at Level 2 of the Gateway@KLIA2. There is also an inter-terminal transfer to KLIA with just a 3 minutes ride on either KLIA Ekspres or KLIA Transit train.
Bus services are available at the Bus Terminal at Level 1 of the Gateway@KLIA2 building. You can find Skybus, Star Shuttle, Aerobus, Airport Liner, Jetbus, Transnasional and other bus service providers there.
Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal is accessible by wheelchair.
There is also a buggy service, Braille in elevators and designated toilets. Ramps and people-movers or travelators are available throughout. Tact tiles lead from drop-off kerbside at Gateway@KLIA2 all the way to Departure Hall and from Arrival Hall to Gateway@KLIA2.
It operates 24-hours with Type A ambulance on stand-by. The service is provided by Menara Medical.
There are 3 hotels very near to the KLIA2 terminal. Sama-Sama Express KLIA2 is an airside transit hotel at Satellite Building Level 3.
Check out more Hotels near the KLIA2.
Airlines' Baggage Tracing Offices are at the Arrival hall for both International and Domestic Level.
Left Luggage Service is available at Domestic Arrival Level 2. It operates on a 24-hour basis for a fee.
There are 2 Plaza Premium Lounges located at the KLIA2 terminal. The first one is located at Level 2 of the Gateway@KLIA2 and the second one is located at level 2 near Gate L8, International Depature area.
Passenger seating area is located at Satellite building Level 3.
Movie and Sports Lounges are located at Satellite building Level 2.
There are 15 surau rooms throughout the terminal for public usage.
Baby room is located throughout the terminal next to toilet facilities for diaper changing and nursing.
There are a total of 225 retail and food and beverage outlets throughout the terminal.
A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.
At Gateway@KLIA2, there are an additional 200 retail and food and beverage outlets for your pleasure.
You can keep the kids entertained at the Kids Zone while waiting for a flight. The Kid Zone area is located at Satellite Level 2.
The IATA Terminal Code for KLIA2 is KUL 2 which stands for KUL Terminal 2. The IATA Code for KLIA is KUL M which stands for KUL Main Terminal.
VISA - Passengers are advised to check with the Malaysian Consulate or representative office nearest to you before planning a trip to Malaysia.
Autogates at Arrival and Departure - Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.
Please visit the Immigration Department of Malaysia's official website for more information at www.imi.gov.my.
There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure. Please visit the Royal Malaysian Customs Department's official website for more information - www.customs.gov.my.
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:
Please visit the Royal Malaysian Customs Department's official website for more information - www.customs.gov.my.
There are 60 gates in KLIA2, following the designations as below:
|Domestic Flights||Gates J & K|
|International Flights||Gates P & Q|
|Transfer Hall between Domestic & International Terminals||Gate L -International Transfer
Gates J & K -Domestic transfer
Passengers are advised to check your flight number at the Flight Information Displays to confirm the departure gate and time of your connecting flight.
If you have not been issued a boarding pass for the transfer flight, proceed to the Transfer Desks located at the following areas to collect the pass:
Find out more about Gateway@KLIA2.
The informative video clip on the new KLIA2 airport - video by TravelKL