KLIA2 is the world's largest Low-Cost Carrier Terminal with 45 million passenger capacity, aerobridges, 68 contact stands, 8 remote stands, fully-automated Baggage Handling System, 3 Runways, Air Traffic Control Tower, provision for A380 operations, substantially enhanced comfort level, Green building with LEED (Leadership in Energy & Environmental Design) certification, and many state-of-the-art facilities.

KLIA2 Services & Facilities Overview

  • Public information display system (PIDS)
  • Concierge
  • Check-in kiosk
  • Public phone
  • Airport trolley
  • Automated teller machine (ATM)
  • Travelator and Lifts
  • Loan of wheelchair
  • Loan of baby stroller

Find out why KLIA2 is Bigger and Better.

KLIA2 facilities overview

Information Counter
KLIA2 Information Counter
There are 6 information counters located throughout the KLIA2 terminal.

These counters are located at Level 2 Arrival Hall and Level 3 Departure Hall in both Main Terminal and Satellite Buildings.

Information assistants are at the counter 24-hours to assist with visitor inquiries.

Counter Contact
General Line 03 - 8778 5000
Information
Counters
03 - 8778 5540
03 - 8778 5541
03 - 8778 5542



Driving to KLIA2
Driving to KLIA2
If you are driving to KLIA2, after passing the KLIA toll plaza, head towards KLIA. There is a slip road on the KLIA Expressway that will take you straight to KLIA2. Check out this driving guide to KLIA2 for map and direction.

Parking at KLIA2
KLIA2 Parking facilities
The multi-storey car park is adjacent to Gateway@KLIA2 building.

There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.


Rail Train Services
KLIA Ekspres & KLIA Transit train services at KLIA2
The Express Rail Link services namely the KLIA Ekspres and KLIA Transit are available at the Transportation hub located at Level 2 of the Gateway@KLIA2 building.

There is also an inter-terminal transfer to KLIA with just a 3 minutes ride on either KLIA Ekspres or KLIA Transit train.


Taxi Services
Taxi services at KLIA2
Both Coupon taxis and Metered taxis are available at the Transportation hub located at Level 1 of the Gateway@KLIA2 building.

Bus Services
Bus services at KLIA2
Bus services are available at the Bus Terminal at Transportation Hub of the Gateway@KLIA2 building.

You can find Skybus, Star Shuttle, Aerobus, Airport Liner, Jetbus, Transnasional and other bus service providers there.


Facilities for Senior
KLIA2 facilities for the disabled and senior citizens
Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal is accessible by wheelchair.

There is also a buggy service, Braille in elevators and designated toilets. Ramps and people-movers or travelators are available throughout. Tact tiles lead from drop-off kerbside at Gateway@KLIA2 all the way to Departure Hall and from Arrival Hall to Gateway@KLIA2 building.


Medical Services

Menara Medical Clinic, KLIA2 Main Terminal Building, Level 2

KLIA2 Health and Medical services

The clinic is located at Satellite Level 3 and Main Terminal Building Level 2, next to International Arrival.

It operates 24-hours with Type A ambulance on stand-by. The service is provided by Menara Medical Services.


Hotels at KLIA2
KLIA2 Hotels
There are many hotels very near to the KLIA2 terminal. Sama-Sama Express Hotel KLIA2 is an airside transit hotel at Satellite Building Level 3.

Tune Hotel KLIA2 is a budget hotel next to car park complex. Capsule by Container Hotel is available at Level 1 of the Gateway@KLIA2 for you to grab a few hours of shut-eye on a bed.

For those who prefer a 5-star hotel service, there is Sama-Sama Hotel KLIA adjacent to KLIA which can be reached via the inter-terminal ERL.

Check out more Hotels near the KLIA2.


Shower Facilities
KLIA2 Shower Facilities
Shower facilities can be found at Sama-Sama Express Hotel KLIA2, Capsule by Container Hotel, and Plaza Premium Lounge for a small fee.

Shower facilities are also available for free at various toilets in the terminal.

Lost & Found Facilities

Lost and Found Centre, Arrival Hall

KLIA2 Lost Baggage facility

Airlines' Baggage Tracing Offices are at the Arrival hall for both International and Domestic Level.

Read more on Lost and Found facility.


Storage Locker Services
KLIA2 Baggage Services
Left Luggage / Baggage Storage Service is available at Domestic Arrival Level 2. It operates on a 24-hour basis for a fee.

You can consider storing your luggage at the luggage storage and locker services at the Arrival area or at the Capsule by Container Hotel.




Lounges & Seating Area
KLIA2 Lounges
There are 2 Plaza Premium Lounges located at the KLIA2 terminal. The first one is located at Level 2 of the Gateway@KLIA2 and the second one is located at level 2 near Gate L8, International Depature area.

Passenger seating area is located at Satellite building Level 3.

Movie and Sports Lounges are located at Satellite building Level 2.

  • Internet lounges and Smoking Rooms are located at boarding piers (PJKL), one lounge in each pier.
  • VIP & VVIP Lounges are located at Main Terminal Building Level 3.
  • Airlines lounges are located at Satellite building Levels 3 and 2.
  • Commercially Important Person (CIP) lounge is located at Satellite building Level 3 and business centre services are available at CIP lounge.


Prayer Rooms
KLIA2 Surau - prayer rooms for muslims
There are 15 surau rooms throughout the terminal for public usage.

Baby Room
KLIA2 Bay Room
Baby room is located throughout the terminal next to toilet facilities for diaper changing and nursing.

Dining & Shopping
KLIA2 Dining and Shopping
There are a total of 225 retail and food and beverage outlets throughout the terminal.

A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.

At Gateway@KLIA2, there are an additional 200 retail and food and beverage outlets for your pleasure.


Kid Zone
KLIA2 Kid Zone
You can keep the kids entertained at the Kids Zone while waiting for a flight.

The Kid Zone area is located at Satellite Level 2.


IATA code
KLIA2 IATA code
The IATA Terminal Code for KLIA2 is KUL 2 which stands for KUL Terminal 2.

The IATA Code for KLIA is KUL M which stands for KUL Main Terminal.


Immigrations
KLIA2 Immigration Regulations
VISA - Passengers are advised to check with the Malaysian Consulate or representative office nearest to you for the Visa requirements before planning a trip to Malaysia.

Autogates at Arrival and Departure - Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.

Please visit the Immigration Department of Malaysia's official website for more information at www.imi.gov.my.


Customs
KLIA2 Customs Regulations
There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure.

Please visit the Royal Malaysian Customs Department's official website for more information - www.customs.gov.my.


Duty-free Allowance
KLIA2 Duty-free Allowance
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:

1) Tobacco not more than 225 grams (equal to 200 sticks of cigarettes)

2) Alcohol not more than 1 litre per passenger

Please visit the Royal Malaysian Customs Department's official website for more information - www.customs.gov.my.



Getting around KLIA2

Getting around the KLIA2

Gates

There are 60 gates in KLIA2, following the designations as below:

Domestic Flights J Gates & K Gates
International Flights P Gates & Q Gates
Transfer Hall between Domestic & International Terminals L Gates - International Transfer

J Gates & K Gates - Domestic transfer
Check out the KLIA2 layout plan.

Transits and Transfers

Passengers are advised to check your flight number at the Flight Information Displays to confirm the departure gate and time of your connecting flight.

If you have not been issued a boarding pass for the transfer flight, proceed to the Transfer Desks located at the following areas to collect the pass:


AirAsia Counters & Kiosks

The AirAsia's self check-in kiosks are located adjacent to the baggage drop counters at AirAsia's designated rows. Currently the self check-in kiosks are not in use.

Videos on KLIA2

Gateway@KLIA2 video

Find out more about Gateway@KLIA2.


Watch KLIA2 Guide video

The informative video clip on the new KLIA2 airport - video by TravelKL

Available facilities