The Malaysia Kuala Lumpur International Airport 2 (KLIA2) is the world's largest Low-Cost Carrier Terminal with state-of-the-art facilities. It is bulit to cater for the explosive growth in low-cost travel industry and it can accommodate 45 million passengers per year.

KLIA2 facilities overview

Information Counters

Information Counter
Information counters are located throughout the KLIA2 terminal. These counters are located at Arrival Hall, Departure Hall and Satellite Building at the Main Terminal Building. And you can find them at the Gateway@KLIA2 mall too.
Contact KLIA2 Telephone No
General Line 03 - 8778 5000
Information Counters 03 - 8778 5540
03 - 8778 5541
03 - 8778 5542
Airport Management (MAHB) Facebook

Information assistants are at the counter 24-hours to assist with visitor inquiries. Concierge Counter is available at every floor at the Gateway@KLIA2 mall.

Lost & Found Facilities

Lost and Found
Airlines' Baggage Tracing office is available near the Baggage Reclaim area for both International and Domestic arrivals.

There is a dedicated Lost and Found Centre at the Departure Hall, you can check with the officer at the counter for any lost and found items. Read more on Lost and Found facility.

Lost and Found Centre, Departure Hall

Driving to KLIA2

Road map for driving to KLIA2
If you are driving to KLIA2, after passing the KLIA toll plaza, head towards the direction to KLIA.

There is a split road on the KLIA Expressway that will lead you straight to KLIA2. Check out this driving guide to KLIA2 for maps and directions.

Parking at KLIA2

Parking facility at KLIA2
The multi-storey car park is adjacent to Gateway@KLIA2 mall.

There are 6,490 covered parking bays with 5,690 car bays and 800 motorcycle bays. 52 disabled-driver parking bays have been reserved at every car park level at both Block A and B. Valet parking facility is available at Departures drop-off area.

Rail Train Services

Rail Train services at KLIA2
The Express Rail Link (ERL) train services, KLIA Ekspres and KLIA Transit, are available at the Transportation hub.

You can get on the inter-terminal train transfer to KLIA for just RM2 per trip with just a 3 minutes train ride.

Car Rental Services

Rental Car services
Car rental companies such as Kasina, Avis, Europcar, Hertz, Mayflower, and PRAC are available at the Transportation Hub to provide rental car services for your convenience.

Metered & Coupon Taxi Services

Taxi services
Both Coupon taxis and Metered taxis are available at the Transportation hub of the Gateway@KLIA2 mall. Read more about the Taxi services at the Transportation Hub.

You can check out the taxi fare to your destination by using this check taxi fare tool.

Buses & Shuttle Services

Bus services
Bus services are available at Transportation Hub of the Gateway@KLIA2 mall.

You can find Skybus to go KL Sentral, Star Shuttle to go Pudu Sentral, Aerobus to go Genting Highlands, Airport Liner, Jetbus to go Terminal Bersepadu Selatan (TBS), YoYo Bus to go Ipoh, Transnasional bus to go Melaka / Malacca, and others.

Lounges & Seating Area

Plaza Premium Lounge

There are 2 Plaza Premium Lounges located at the KLIA2 terminal. The first one is located at Level 2M of the Gateway@KLIA2 mall and another one is located near Gate L8, Pier L.

There are plenty of seating areas throughout the KLIA2:
  • Internet lounges and Smoking Rooms are located at boarding piers (PJKL), one lounge in each pier.
  • VIP & VVIP Lounges are located at Level 3 of Main Terminal Building.
  • Airlines lounges are located at Satellite building Levels 3 and 2.
  • Commercially Important Person (CIP) lounge is located at Satellite building and business centre services are available at CIP lounge.

Movie and Sports Lounges are located at Level 2 of Satellite building.

Hotels at KLIA2

Tune Hotel KLIA2
Tune Hotel KLIA2
Capsule by Container Hotel KLIA2
Capsule by Container Hotel
Plaza Premium Lounge
Plaza Premium Lounge
Sama-Sama Express Hotel
Sama-Sama Express Hotel
If you need a night-stay to catch a morning flight, you can easily find hotel room located inside the KLIA2 terminal or just short walking distance to the terminal. Sama-Sama Express Hotel KLIA2 is an airside transit hotel on level 3 of Satellite building. you can grab a few hours of shut-eye on a bed at Capsule by Container Hotel available at transportation hub of the Gateway@KLIA2 mall, Plaza Premium Lounges are available at Gateway@KLIA2 mall and Pier L. Tune Hotel KLIA2 is just 3 minutes walking distance way.

If you prefer a 5-star hotel experience, there is Sama-Sama Hotel KLIA adjacent to KLIA which can be reached via the inter-terminal train transfer. Shower facilities can be found at Sama-Sama Express Hotel, Capsule by Container Hotel, and Plaza Premium Lounge for a small fee. Check out some other Hotels near the KLIA2.

Dining & Shopping

There are lots of retail and food and beverage outlets throughout the terminal. Just the Gateway@KLIA2 mall will have more than 200 retail and food and beverage outlets for your dining and shopping pleasure. A wide range of duty-free buys like liquor, cigarettes and perfume to books and magazines, designer brands, toys and much more.

Storage / Locker Services

Storage and locker services
The Left Luggage / Baggage Storage Store is available after you exit from Domestic Arrival gate and it is also available at Level 2 of Gateway@KLIA2 mall. It operates on a 24-hour basis for a fee.

The Capsule by Container Hotel also provide similar services for your convenience.

Wrapping / Strapping Services

Wrapping and strapping services
Baggage Wrapping and strapping service is available at the Departure Hall to ensure your baggage will stay safe from the wear and tear of travel. A disposable strap can be applied around your baggage, keeping it secure.

Baby Room / Shower Facilities / Toilet Facilities

Toilet and bathroom facilities

Baby room is located throughout the KLIA2 terminal next to toilet facilities for diaper changing and nursing.

The Baby room is fully equipped with hand wash, water dispenser, toilet paper dispenser and diaper changing station. It is available on every floor at the Gateway@KLIA2 mall.

Shower facilities are available for free at various toilets in the terminal.

KLIA2 facilities for the disabled and senior citizens

Special emphasis was placed on the needs of physically-challenged visitors so every part of the terminal, including the designated toilets, is easily accessible with wheelchair.

Medical Services

Menara Medical Clinic, KLIA2 Main Terminal Building, Level 2
The clinic is available next to the exit of International Arrival area.

It operates 24-hours with Type A ambulance on stand-by. The service is provided by Menara Medical Services.

Prayer Rooms

Prayer rooms
There are 15 surau rooms throughout the KLIA2 terminal for public usage. At the Gateway@KLIA2 mall, the Prayer room is located at Level 1 opposite Capsule by Container Hotel and Level 2 behind Original Classic shop.

Facilities for Senior / Physically-challenged

Wheelchair and baby stroller
Wheelchair and baby stroller
Buggy services
Buggy services
The airport management has implemented many measures to ensure every visitor to the airport is having a great experience. To provide assistance to the seniors and physically-challenged passengers, braille are in place at the elevators and designated toilets, ramps and people-movers or travelators are available throughout the terminal, and tact tiles lead from drop-off kerbside at Gateway@KLIA2 all the way to Departure Hall and from Arrival Hall to Gateway@KLIA2 building.

15 Buggies are in full service and more will be introduced to add to the convenience. Wheelchairs and baby strollers can be loaned at the information counters free of charge. Additional walkalators are installed to shorten the walking distance so that passengers can have more convenient travelling experience.

GST Refund Verification Counter

GST Refund Verification Counter
The GST Refund Verification counter is available at the Departure Hall for any GST refund inquiries and procedures.

Prayer Rooms

Security Pass Counter
The Security Pass counter is available at the Departure Hall for any security pass inquiries and applications.

Malindo and AirAsia ticket offices
Malindo and AirAsia ticket offices
Check-in kiosks
Check-in kiosks
Monitors for flight status and schedule
Monitors for flight status and schedule
Money changers and ATM machines
Money changers and ATM machines
Massage chairs for relaxation
Massage chairs for relaxation


KLIA2 Immigration Regulations
VISA - Passengers are advised to check with the Malaysian Consulate or representative office nearest to you for the Visa requirements before planning a trip to Malaysia.

Autogates at Arrival and Departure - Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance.

Please visit the Immigration Department of Malaysia's official website for more information at


KLIA2 Customs Regulations
There are currently 14 Customs checkpoints available at the terminal; 7 located at Arrival and 7 at Departure.

Please visit the Royal Malaysian Customs Department's official website for more information -

IATA code

The IATA Terminal Code for KLIA2 is KUL 2 which stands for KUL Terminal 2.

The IATA Code for KLIA is KUL M which stands for KUL Main Terminal.

Duty-free Allowance

KLIA2 Duty-free Allowance
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:

1) Tobacco not more than 225 grams (equal to 200 sticks of cigarettes)

2) Alcohol not more than 1 litre per passenger

Please visit the Royal Malaysian Customs Department's official website for more information -

Kid Zone

KLIA2 Kid Zone
You can keep the kids entertained at the Kids Zone while waiting for a flight.

The Kid Zone area is located at Satellite Level 2.

The KLIA2 are equipped with aerobridges, 68 contact stands, 8 remote stands, fully-automated Baggage Handling System, 3 Runways, Air Traffic Control Tower, provision for A380 operations, substantially enhanced comfort level, Green building with LEED (Leadership in Energy & Environmental Design) certification, and many others.

KLIA2 Services & Facilities Overview

Find out why KLIA2 is Bigger and Better.
  • Concierge
  • Check-in kiosk
  • Public phone
  • Airport trolley
  • Automated teller machine (ATM)
  • Travelator and Lifts
  • Loan of wheelchair
  • Loan of baby stroller

Getting around KLIA2

Getting around the KLIA2


There are 60 gates in KLIA2, following the designations as below:

Domestic Flights J Gates & K Gates
International Flights P Gates & Q Gates
Transfer Hall between Domestic & International Terminals L Gates - International Transfer

J Gates & K Gates - Domestic transfer
Check out the KLIA2 layout plan.

Transits and Transfers

If you have scheduled a flight transfer at the KLIA2, please check your flight number at the Flight Information Displays to confirm the departure gate and time of your next connecting flight.

Walking towards the Transfer Hall
Walking towards the Transfer Hall
Walking towards the Transfer Hall
Walking towards the Transfer Hall
Counters at Transfer Hall
Counters at Transfer Hall

If you have not been issued a boarding pass for the transfer flight, proceed to the Transfer Desks located at the following areas to collect the pass:

  • International to Domestic Transfer - Main Terminal Building, Level 2
  • Domestic to International & Domestic to Domestic Transfer - Main Terminal Building, Level 2A
  • International to International Transfer - Main Terminal Building, Level 2 and Satellite Building, Level 2

For a flight transfer experience at the KLIA2, you can read this article - Connecting Flight at KLIA2.

Facilities Available at the KLIA2