10 October 2023
Self-service check-in and baggage drop will soon be possible for passengers travelling to Kuala Lumpur International Airport from the city’s central rail station as a result of a new deal between aviation technology provider, SITA, and Express Rail Link Sin Bhd (ERL).
![Self service check-in facilities coming to Kuala Lumpur’s central station](/wp-content/uploads/erl-news-17.webp)
The agreement will see SITA equip ERL with new self-service check-in kiosks and self-bag drop services at KL City Air Terminal in KL Sentral Station.
The new facilities are expected to be installed and operational by Q2 2024, allowing passengers to check-in for flights and drop their bags at the city centre train station prior to taking the KLIA Ekspres train to the airport.
The hardware is supported by SITA Flex, a powerful next-generation platform enabling smooth and efficient passenger processing on and off airport.
According to SITA, the new agreement opens the door to the future of airline check-in and passenger experience.
It notes that with the self-check-in and self-bag drop (SBD) kiosks, the check-in process is faster and will allow passengers to tag and drop off their bags within 30 seconds. SBDs have also been installed at KL International Airport Terminal 2 in March 2018.
SITA believes that the deal marks a new era of connected and intermodal travel where passengers can benefit from joined-up services that reduce hassle and improve the travel experience.
Sumesh Patel, SITA’s president for Asia Pacific, said: “The future of travel will be intermodal, and we’re excited to help join the dots between air and rail services via this partnership with ERL.
![SITA will equip ERL with new self-service check-in kiosks and self-bag drop services at KL City Air Terminal in KL Sentral Station](/wp-content/uploads/erl-news-17a.webp)
“Whatever the form of travel, there’s the need for safe, automated, smarter, and more efficient journeys. Across the travel industry we face similar issues and there is a need to tackle these together through common and shared approaches — be that for air travel, cruises, railways, or events.
“At SITA, we have the experience of bringing multiple stakeholders together through a single platform and helping adopt digital ways of simplifying experiences and operations.”
ERL has partnered with SITA since 2007 to provide the platform for any airline to offer check-in services at KL Sentral.
Under the new five-year contract, SITA will provide four self-check-in kiosks and two SBD kiosks initially and this set-up can be easily scaled up to match growing demand in the future.
Three conventional manned check-in counters will be maintained for those who still need staff assistance.
Noormah Mohd Noor, CEO of ERL said: “Our renewed partnership with SITA aims to modernise our in-town check-in process and enhance passenger experience.
“Self-check-in and self-bag drop facilities can potentially provide cost efficiencies for airlines while offering added convenience for passengers. The self-check-in kiosks are identical to those at the KL International Airport, and every airline that currently allows their passengers to do kiosk check-in at the airport can automatically extend this convenience to KL Sentral.”
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- Express Rail Link Sdn Bhd to resume KLIA Ekspres & KLIA Transit services from Jan 3
- ERL to increase KLIA train service frequency this August
Source: airport-world.com
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