18 August 2018
Malaysia Airports Holdings Bhd (MAHB) will be installing an additional 15 units of the self-bag drop (SBD) facility at the Kuala Lumpur International Airport 2 (klia2) by year-end. The move is due to positive feedback received from the public on the installation of the first batch of 15 SBD units earlier this year.
“The SBD implementation is part of our Airports 4.0 initiative that aims to elevate passenger experience through technology and digitalisation. Ultimately, the yardstick for success is passenger satisfaction,” said its acting group chief executive officer, Raja Azmi Raja Nazuddin in a statement on Friday.
In the first three months of its implementation in March 2018, nearly 8,000 out of 24,000 flights departing the klia2 had utilised the facility, which also represents about 30 per cent of the passenger traffic movement.
The SBD counters are now processing up to 5,000 bags daily. – Bernama