26 January 2023
Twenty selected passport issuing offices nationwide, apart from the Urban Transformation Centres (UTC), will operate seven days a week starting Friday to ease congestion at Immigration counters.
Home Minister Datuk Seri Saifuddin Nasution Ismail said in addition, offices with high visitor traffic will be equipped with passport printing machines.
He said the Kuala Lumpur International Airport (KLIA) passport office will also operate as a passport issuing office for urgent and emergency cases other than normal applications.
“Another initial step that has also been taken is the improvement of the online appointment system which will provide date and time as well as the queue number,” he said in a statement via his official Facebook page last night.
According to Saifuddin, all the initial steps to overcome congestion at Immigration counters were decided at a special meeting yesterday afternoon.
Regarding the issue of congestion involving foreign visitors at KLIA, Saifuddin said it was caused by the arrival of about 20 to 26 planes simultaneously within a time interval of between five and 10 minutes during peak hours.
He said that checks based on established procedures to ensure only genuine foreign tourists who meet the Social Visit Pass conditions are allowed to enter, are among the factors for congestion.
With regard to that, he said the government will study the prospect of expanding the use of automatic gates (autogate) to visitors from 10 low-risk countries, besides creating two Quick Response Team (QRT) groups which begin operations on Feb 1, to assist officers at the counters during peak hours.
“I appreciate the role of the officers of the Malaysian Immigration Department who are committed to the task and I welcome suggestions and views from the community to find a way out so that this issue (congestion) will not persist,” he said.
— BERNAMA
- Malaysia Digital Arrival Card requirement now in force for foreign visitors
- Immigration counters increased in KLIA to accommodate more tourists
- RM168 million allocation to overcome congestion at country’s entry points
- Immigration officers on duty at entry points to receive incentives
- Immigration Dept plans for stacked counter system to ease congestion at KLIA
- Airline companies to handle Not to Land (NTL) travelers, no more third parties
- Repatriation of travelers issued with NTL notices to be managed by airline companies
- Fix Immigration first, say trade and travel associations
- MACC may consider stationing its officers at KLIA
- Private company handling NTL travellers being probed, says Loke
Source: www.nst.com.my
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