6 February 2021
Malaysia Airlines will be using the new passenger reconciliation system (PRS) this month at the KL International Airport.
In a joint statement on Saturday issued by Malaysia Airports Holdings Bhd (MAHB) and Malaysia Airlines, they said the national carrier is the first airline to utilise the PRS which has been implemented at key airport touchpoints.
The system provides greater convenience to the passengers and ensuring minimal queues for passengers to facilitate safe physical distancing while travelling in the new norm.
KLIA has installed 10 PRS units at Terminal 1 and 12 units at Terminal 2 respectively. The PRS is another initiative resulting from the Airports 4.0 digitalisation plan to heighten airport security and airline operational efficiency.
The PRS is a new automated security screening system that scans and matches information on passenger travel documents to Malaysia Airlines’ passenger database in real time. It uses double layer encrypted data for added security will efficiently filter out fraudulent travel documents.
The statement said Malaysia Airlines will benefit from operational efficiency arising from real-time data. Also the PRS will enhance customer experience as on ground agents can be quickly alerted should there be a need to track passengers during the final boarding call.
Any baggage belonging to no-show passengers can be immediately identified and offloaded from the aircraft to further reinforce security and improve the aircraft’s turnaround time.
Group chief executive officer of Malaysia Airports, Datuk Mohd Shukrie Mohd Salleh reiterated the airport’s commitment in working with its airline partners to ensure operational readiness when air travel restores.
Malaysia Airlines group chief operations officer Ahmad Luqman Mohd Azmi said the PRS translates into safer travel experience for passengers and improve both efficiency and punctuality of the airlines’ operations.