15 January 2019
Malaysia Airports Holdings Bhd (MAHB) will facilitate and provide full support to AirAsia during the upgrading process of the airline’s Navitaire New Skies reservation system at klia2 scheduled from 2pm on Saturday, Jan 19, 2019 to 3am on Sunday, Jan 20. 2019.
According to AirAsia, during the scheduled upgrade, passengers will not be able to purchase any tickets from the airasia.com website, AirAsia mobile app, AirAsia sales offices, counters and calls centres. Neither will they be able to check-in online or via the self check-in kiosks at the airport.
Chief executive officer of Malaysia Airports Raja Azmi Raja Nazuddin said, “Our team has had discussions with the AirAsia team on mitigation measures to address potential long queues and flight delays that may arise during the system upgrade.
“We estimate that approximately 200 flights may be affected nationwide and we have also identified four touchpoints that may be heavily congested at our airports. They are the check-in counters, boarding pass screening, immigration counters and customs screening. We will be placing additional Airport CARE Ambassadors at these crowd-sensitive areas to assist in queue management.”
Raja Azmi also said that baggage handling may also be affected during this period. As such, Malaysia Airports will have teams on standby to assist the AirAsia ground-handling team if necessary. He added, “As always, our greatest priority is the comfort and convenience of all airport guests.”
Passengers are urged to check-in online and print out their boarding pass ahead of time. Passengers are also strongly advised to be at the airport three hours earlier to give more time to clear the pre-flight processes.
Travellers can also obtain the latest updates on all Malaysia Airports social media platforms – Twitter (@MY_Airports), Facebook (@malaysiaairports) and Instagram (@malaysiaairports).