4 June 2018
Malaysia Airports Holdings Bhd (MAHB) has allocated RM30 million to implement the Airports 4.0 digital initiative by making digital interaction with passengers a priority.
Its managing director Datuk Badlisham Ghazali said the allocation involved the integration of Big Data Analytics (BDA), aimed at raising the level of service as one of the initiatives under the Total Airport Experience (TAE) pillar.
MAHB is currently undergoing a digital transformation that encompasses the use of BDA and the Internet of Things (IoT) devices to enhance the airport operations by anticipating foot traffic flows, managing facilities for passenger comfort and reducing queue time and congestion.
“Among the latest development under the digital enhancement initiative is the launch of MYairports apps, meant to help passengers plan your journey in the palm of your hands.
“With this app, you will be able to get live updates on flight information, time left to board your flights, shopping and dining promotions and important airport information. More excitingly, our MYairports app will feature dynamic wayfinding around KLIA,” Badlisham said at a press conference here today.
More than 10,000 active downloads of this home-to-gate journey planning airport mobile app are expected by MAHB by the end of this year.
The MYairports app that is meant to provide a seamless journey to the airport and right till the boarding gate is already available on Google Playstore for Android users and App Store for iOS users.
For now, the app features information about KLIA Main Terminal. However, information on klia2, the second terminal will soon be made available, followed by the rest of the international airports.
“As the custodian of 39 airports in the country, is always thinking of ways to improve the passenger journey to be a joyful Malaysian experience.
“By the end of 2019, more systems will be in place such as the automated queue management system, an upgraded customer feedback management system and a passenger flow management system,” he said.