19 May 2015
A total of 24 million passengers have used the Kuala Lumpur International Airport 2 (klia2) since it was operational, the Dewan Rakyat was told today.
Deputy Transport Minister Datuk Ab Aziz Kaprawi said based on the customer satisfaction scores, the passengers were very satisfied with the facilities and services provided.
"An Airport Service Quality study conducted jointly by Airport Council International (ACI) and Malaysia Airport Holdings Berhad (MAHB) revealed that the customer satisfaction scores are from 4.85 to 5.0," he said when replying to a question from Datuk Raja Kamarul Bahrin Shah (PKR-Kuala Terengganu) during the question-and-answer session.
Raja Kamarul wanted the ministry to state why klia2 up till now needed many improvements after its cost soared from RM2 billion to RM4 billion and the main causes for them to occur.
Ab Aziz said MAHB had spent RM14 million since May 2014 on improvement works at the klia2 apron, including works to overcome the sendiments.
He said the total sendiment location was 23,900 sq m or three per cent of the 700,000 sq m apron area.
"This has been reduced month by month within the expected amount of sediment targeted.
"This is normal in any construction in soft soil that are being done fast without waiting for the soil to achieve maximum sediment conditions of between five to 10 years," he said.
He said the sentiment only occurred in the apron area and not in the klia2 runway.
Additional works were also done to meet the requirment and convenient of passengers, among them walkator and buggy.
There were 13 units of walkator during the launch and another three units by the end of last year.
This year MAHB had provided an allocation of RM31 million for an additional 16 units of walkator, he said.
Original Source: www.themalaysianreserve.com