20 June 2014
SITA, the world's leading air transport IT and communications specialist, has helped provide a smooth start to flight and passenger operations at Kuala Lumpur's new airport terminal, klia2, said Malaysia Airport Holdings Bhd (MAHB).
The airport operator said SITA's AirportConnect Open platform automates passenger processing for the terminal, which officially opened on May 2, helping the airport and airlines to provide exceptional service.
The SITA Departure Control System reduces the complexity of check-in and boarding and, its baggage solutions, BagManager and BagMessage, improve baggage processing efficiency, helping to ensure on-time departures, it said.
MAHB said AirportConnect Open enjoys more than 70 per cent market share among airports globally that have implemented common user infrastructure.
Around the world, more than 300 airlines use SITA's AirportConnect Open to process millions of passengers every day in more than 400 airports.
General Manager for Operations Services Datuk Azmi Murad said all airlines – Air Asia, Malindo, Cebu and Tiger – are already onboard and using the new system.
He also clarified that in Malaysia, as in most other countries in the world, Immigration authorities conduct authentication checks against Interpol-supplied databases.
"They currently do so in KLIA-Main and klia2, using hardcopy and standalone softcopy means, at the moment.
"An online version should be ready within a month or so. If an airline wants, kiosks can perform such checks as soon as the airline allows for it and provides such applications/software," he said.
Meanwhile, AirAsia kiosk check-in services at klia2 will be discontinued from 10 am on June 22 onwards, the company said in a statement today.
The decision to cease its kiosk check-in services is due to the incompatibility of the airline's in-house check-in system with the current system applied by the airport operator at klia2, it said.
As a result, the company said it is unable to provide the same travel protection via kiosk check-in to all its guests departing from klia2, and this will compromise the safety and security standards that the airline has implemented through the integration of its system with the INTERPOL I-Checkit system. — BERNAMA
Original Source: www.bernama.com.my