16 August 2022
Kuala Lumpur International Airport (KLIA) and Langkawi International Airport (LGK) are among the world’s best airports in the latest Airport Service Quality (ASQ) survey for the second quarter (Q2) 2022.
Both airports achieved a perfect score of 5.00 in the global survey by Airports Council International (ACI) that measures overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.
KLIA shared the achievement with seven other airports in the over 40 million passengers per annum (mppa) category.
As for LGK, it was the only airport scoring full points in the two to five mppa category.
Malaysia Airports Holdings Bhd said through these achievements, the company continues to show its commitment in ensuring services and operations meet global standards.
Managing director Datuk Iskandar Mizal Mahmood said while it is getting more challenging to continuously maintain a great passenger experience as its airports welcome more and more passengers, the company will not waver in its commitment to do so.
For July 2022, the Malaysia Airports Group registered a total of 7.8 million passenger movements, with 4.8 million passenger movements at its network of local airports and 3.0 million at its Turkish airport, Istanbul Sabiha Gokcen International Airport.
“The most recent ASQ results is a manifestation of this commitment, not just from Malaysia Airports but the entire airport community.
“I am pleased to share that for KLIA, the top three compliments received through the ASQ survey were related to smooth processes at the touchpoints, courteous on-ground assistance and fast check-in at the counters,” he said in a statement today.
Last month, the group recorded 3.1 million domestic and 1.6 million international movements in Malaysia.
The latter saw an encouraging 26 per cent increase from the preceding month.
To date, both sectors have shown an upward recovery trend with domestic traffic reaching 66 per cent and international, 18 per cent of pre-Covid-19 volume.
Source: www.nst.com.my
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