10 March 2021
Malaysia Airports Holdings Bhd (MAHB) aims to complete the implementation of the Automated Queue Management System (AQMS) at all critical touch points at Kuala Lumpur International Airport (KLIA), including check-in, Immigration and Customs by June this year.
In a statement, MAHB said the first phase of the AQMS has been completed for all security screening checkpoints including the boarding gates.
According to the airport operator, the technology would help to cut passenger queue wait times to under 10 minutes.
“The AQMS will take away the stress of long wait times and ensure effective physical distancing at all major touchpoints. For the airport, the AQMS fits both our aspiration in fighting the pandemic and our on-going Airports 4.0 transformation,” said MAHB’s group chief executive officer Datuk Mohd Shukrie Mohd Salleh.
According to him, AQMS uses 3D sensors that monitor real-time conditions from simple change in temperature and lighting conditions, to complex algorithms that automatically detects long queues and wait times.
This real-time information is then channelled to the backbone of airport operations at the Airport Operation Control Centre (AOCC) whereby resources can be deployed immediately to help ensure fast service and smooth passenger flow.
As such, crowd control can be effectively carried out in accordance with the standard operating procedures (SOPs) to further assure passengers of their safety even when in queue.
As part of the Airports 4.0 transformation, the data on the wait times from the AQMS will be integrated into its Flight Information Display Screens (FIDS) and “MYAirports” mobile app at a later stage, to allow passengers to plan their journey at the airport better.
“Ultimately, we remain focused on our Airports 4.0 journey in future-proofing our services and heightening the passenger experience. We hope to create strategic value to all the relevant partners and government agencies by leveraging the data captured from the AQMS to be more efficient and effective in resource planning and allocation. This distribution of analytics is a concerted effort for the airport community to work together in enhancing the passenger journey,” said Mohd Shukrie.
MAHB shares price closed up 22 sen or 3.48% at RM6.55, bringing it a market capitalisation of RM10.87 billion. There were 5.87 million shares traded.
The stock has appreciated 62% from its recent low of RM4.06 in Oct last year.