31 January 2020
Malaysia Airports Holdings (MAHB) is piloting its single token journey concept at the Kuala Lumpur International Airport (KLIA). The concept leverages on facial recognition technology to provide passengers with a single identification verification which is used at all airport touchpoints from check-in to the boarding gate.
MAHB said passengers travelling to Japan were the first to experience the concept, which is being piloted for three months in collaboration with Malaysia Airlines and aviation information technology company Sita.
During this period, passengers on two daily Malaysia Airlines flights to Narita International Airport, Tokyo and Kansai International Airport, Osaka will be able to enjoy the convenience. The pilot forms part of the Airports 4.0 initiative, which aims to transform KLIA into a smart airport through the use of big data analytics.
“Our main focus in moving forward is to strengthen Malaysia’s position as an aviation hub. We will ensure that services at our airports are at par with other mega hubs around the world. Harnessing technology for this purpose is one way we can simplify airport processes for our guests. This initiative is especially timely in view of Visit Malaysia 2020,” said Datuk Mohd Shukrie Mohd Salleh, acting group chief executive officer of MAHB.