30 August 2019
Malaysia Airports Holdings Bhd (MAHB) has been urged to consider upgrading its total airport management system (TAMS) which caused major flights disruption at both Kuala Lumpur International Airport terminals recently.
AirAsia Group deputy chief executive officer of technology and digital Aireen Omar said the budget airline had been complaining about MAHB’s TAMS since it moved to the second terminal, klia2.
“I think it has affected all airlines badly because the system really needs to be relooked at. Not only that it is an old system, it is also very expensive,” she told reporters at the launch of AsiaAsia BIG two-way points conversion with Petronas here today.
She added that AirAsia had had a better system for its operations but the airport operator insisted on using its own system at the airport.
According to few news sources, technical glitches which disrupted operations at KLIA and klia2 Kuala Lumpur had caused dozens of flight delays.
It also affected the Flight Information Display System (FIDS), check-in-counters, Baggage Handling Systems (BHS) and WiFi availability.
“MAHB should buck up. They need to know who their clients are and listen to them so that they can provide better service,” she said.
On whether the airline would file claims on MAHB, she said the decision would be dependent on AirAsia Group’s management and its board.