8 November 2019
Malaysia Airports Holdings Bhd (MAHB) is working with several ministries and government agencies to reconfigure and expand the immigration arrival area at klia2 following reports of congestion and long queues.
In a statement, it said it would be working with the home ministry and tourism, arts and culture ministry as well as the police, immigration department, customs department and Land Public Transport Agency.
“Among the major initiatives include the relocation of the Eraman emporium at klia2 to cater to the expansion and reconfiguration of the immigration arrival area,” it said.
“The layout and plan for the new configuration was shared with representatives of the ministries and agencies yesterday, and the initiative was very well-received.”
There are currently 50 immigration counters and 10 auto gates at the klia2 arrival area.
The reconfiguration will also see these facilities placed at optimal locations to ensure a smoother immigration process for travellers.
Relocation works are scheduled to begin tonight and will take about seven weeks to complete. The targeted completion date is Dec 31.
MAHB chief operating officer Mohd Shukrie Mohd Salleh previously said there were “certain constraints” faced by immigration at klia2, adding that MAHB is working to resolve the issue.