30 August 2019
AirAsia Group Bhd would not take any legal action against Malaysia Airports Holding Bhd (MAHB) following the technical glitches which disrupted operations at both Kuala Lumpur International Airport (KLIA) terminals.
Group chief executive officer Tan Sri Tony Fernandes said the disruption was not major for AirAsia.
“We are not taking any specific action for this failure. I have to say, we do not want to capitalise on this,” Fernandes said after the signing ceremony between AirAsia and Airbus for its new 42 aircraft orders in Kuala Lumpur today.
The airline said it has urged MAHB to consider upgrading its total airport management system (TAMS) to improve the airports’ operation.
AirAsia Group deputy chief executive officer of technology and digital Aireen Omar said the budget airline had been complaining about MAHB’s TAMS since it moved to the second terminal, klia2.
Fernandes concurred that the airline had had a better system for its operations but the airport operator insisted on using its own system at the airport.
Recent technical glitches which disrupted operations at KLIA and klia2 had caused dozens of flight delays.
It also affected the Flight Information Display System (FIDS), check-in-counters, Baggage Handling Systems (BHS) and WiFi availability.
Fernandes said AirAsia would deploy its internally developed airport system in the future, pending approval from the government.
It was reported that airlines would be seeking compensation from MAHB as multimillion losses incurred from the airport system outage.
One airline was reportedly seeing a loss of about RM10 million following the incident.
MAHB had lodged a police report over disruption, without discounting on the possibility of malicious intent over the system glitch.