17 April 2023
Domestic trade and cost of living ministry says such issues are not under consumer claims tribunal and they should be referred to Mavcom.
Issues related to airline services are not under the jurisdiction of the Tribunal for Consumer Claims, says the domestic trade and cost of living ministry.
In a statement today, the ministry said the issues should be referred to the Malaysian Aviation Commission (Mavcom).
It said Section 99(1)(c) of the Consumer Protection (Amendment) Act 2015 (Act A1498) which was amended with Section 99(1)(ca) states that any dispute related to any airline services are not within the tribunal’s power effective March 1, 2016.
“However, all complaints received by the ministry so far have been forwarded to Mavcom for further action,” it added.
The ministry also reminded consumers to save or record all transactions when contacting the airline and make a complaint directly to Mavcom along with the stored evidence via https://flysmart.my/en/make-a-complaint/ or email to enquiries@flysmart.my.
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 (Act 771) as an independent entity to regulate economic and commercial matters related to civil aviation in Malaysia.
Its goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.
Its functions, as laid out in the Act 771, include to:
- regulate economic matters relating to the civil aviation industry;
- provide a mechanism for protection of consumers;
- provide a mechanism for dispute resolution between aviation industry players;
- administer and manage air traffic rights; and
- advise the Government, administer and manage routes under public service obligations.
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Source: www.malaysianow.com
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