No incidence of cyberattack in KLIA, klia2 network service disruption

25 August 2019 There is no incidence of cyberattack detected so far in the network service disruption of Kuala Lumpur International Airport (KLIA) and Kuala Lumpur International Airport 2 (klia2), since the disruption was first detected on Aug 21. According to a statement from National Cyber Security Agency (Nacsa) on Saturday (Aug 24) night, preliminary … Continue reading No incidence of cyberattack in KLIA, klia2 network service disruption

KLIA finds order amid system chaos

24 August 2019 Flight delays, long queues and frustrated travellers are scenes that continue to dominate the KL International Airport (KLIA), as staff members scramble to repair interruptions to its airport management system and assist passengers. The technical glitch to the Total Airport Management System (TAMS), which started on Wednesday night, was the first to … Continue reading KLIA finds order amid system chaos

Passengers satisfied with MAHB handling of technical glitch

24 August 2019 By Hashini Kavishtri Kannan Passengers at Kuala Lumpur International Airport (KLIA) have expressed satisfaction over the manner in which Malaysia Airports Holdings Bhd (MAHB) handled the technical glitch which hit the air gateway on Wednesday. Forty-five year old Anjali Gautham said despite being informed by airport authorities of the anticipated delays, she … Continue reading Passengers satisfied with MAHB handling of technical glitch

Cyberattack hits KLIA, klia2?

23 August 2019 IS the systems disruption at both terminals of the Kuala Lumpur International Airport (KLIA) the outcome of an Internet test that has gone awry or network switches crippled by a malicious software? Experts on network security and transport management approached by the New Straits Times believe technical glitches that disrupted operations at … Continue reading Cyberattack hits KLIA, klia2?

As systems outage in KLIA nears 48th-hour mark, MAHB says situation ‘improving’

23 August 2019 Malaysia Airports Holdings Bhd (MAHB) has issued a statement to update that the situation at the Kuala Lumpur International Airport (KLIA) is “improving”, as the systems outage that besieged Malaysia’s key airport since Wednesday night nears the second day or 48th-hour mark. The incident, which began on Wednesday night due to a … Continue reading As systems outage in KLIA nears 48th-hour mark, MAHB says situation ‘improving’

Technical glitch at KLIA and klia2 to be resolved by tomorrow morning — MAHB

22 August 2019 Malaysia Airports Holdings Bhd (MAHB) expects to resolve the systems disruption at the Kuala Lumpur International Airport (KLIA) and klia2 by tomorrow morning. As at 8.51pm, the systems at both terminals have not yet been stabilised. In a statement today, MAHB said it has deployed almost 1,000 staff on the ground to … Continue reading Technical glitch at KLIA and klia2 to be resolved by tomorrow morning — MAHB

MAVCOM lauds MAHB interlining KLIA and klia2 for airlines and passengers’ convenience

12 August 2019 The Malaysian Aviation Commission (MAVCOM) lauded Malaysia Airports Holdings Bhd’s (MAHB) plan to interline Kuala Lumpur International Airport (KLIA) and klia2. Executive chairman Dr Nungsari Ahmad Radhi said airports should be ‘well-integrated or interlined’, allowing passengers to have various connecting flights to other destinations worldwide. “When airport terminals are interlined, it becomes … Continue reading MAVCOM lauds MAHB interlining KLIA and klia2 for airlines and passengers’ convenience

AirAsia Starts Petition Against High Malaysia Airport Passenger Charges

12 August 2019 By Joanna Bailey AirAsia has launched a petition against what they are calling ‘unfair’ passenger service charges at Malaysia’s airports. The budget carrier says charges have been increased more than 200% in three years, and argue that passengers using low-cost hubs should pay less than those using full-service airports. Problems at klia2 … Continue reading AirAsia Starts Petition Against High Malaysia Airport Passenger Charges

MAVCOM envisions more airlines land at KLIA and boost its global connectivity

12 August 2019 The Malaysian Aviation Commission (MAVCOM) urges Malaysia Airports Holdings Bhd’s (MAHB) to woo more airlines to land in Kuala Lumpur International Airport (KLIA) so as to boost its global connectivity. MAVCOM executive chairman Dr Nungsari Ahmad Radhi said most of the KLIA traffic was within Malaysia and the Southeast Asia region. “We … Continue reading MAVCOM envisions more airlines land at KLIA and boost its global connectivity

MAHB to start open-gate concept at KLIA, klia2 boarding lounges

9 August 2019 Malaysia Airports Holdings Bhd (MAHB) will implement a passenger reconciliation system (PRS) at both terminals of the Kuala Lumpur International Airport (KLIA) by December 2019 to increase efficiency by allowing real-time validation of passenger information at screening checkpoints. The PRS includes the open-gate concept at boarding lounges at klia2. In a statement … Continue reading MAHB to start open-gate concept at KLIA, klia2 boarding lounges

AirAsia launches petition to protest hike in passenger service charge

8 August 2019 Low-cost airline AirAsia has launched a petition to protest the RM23 additional passenger service charge (PSC) for passengers travelling beyond Asean from RM50 to RM73 per person. At the time of writing, the petition, which was launched mid-last night has garnered 28,568 signatures. “We opposed this increase by not collecting the additional … Continue reading AirAsia launches petition to protest hike in passenger service charge

AirAsia, AirAsia X to charge non-Asean international passengers PSC of RM73 from midnight

8 August 2019 Low-cost carrier AirAsia Group Bhd and its affiliate AirAsia X Bhd (AAX) will start charging a passenger service charge (PSC) of RM73, from RM50 currently, for non-Asean international departures from klia2 starting midnight. The low-cost airline group has only been charging RM50 per passenger on its flights as it felt klia2 passengers … Continue reading AirAsia, AirAsia X to charge non-Asean international passengers PSC of RM73 from midnight

AirAsia includes ‘Under Protest’ in receipts as it starts collecting extra RM23 for PSC

8 August 2019 AirAsia says it will start collecting the additional RM23 in passenger service charge (PSC) following the High Court’s ruling last month ordering the low-cost airline to pay RM40.6 million to Malaysia Airports Holdings Berhad (MAHB) for failing to collect the tax. But the airline said it was doing so “under strong protest”, … Continue reading AirAsia includes ‘Under Protest’ in receipts as it starts collecting extra RM23 for PSC

MAHB’s airport tax will undo Malaysia’s position as low-cost hub, AirAsia executive chairman says

3 August 2019 AirAsia Group Bhd co-founder and executive chairman Datuk Kamarudin Meranun today expressed his disappointment over the high airport tax that has been imposed by Malaysia Airports Holdings Bhd (MAHB) on passengers. This follows after a protracted court battle between the MAHB and AirAsia which was triggered after the latter refused to collect … Continue reading MAHB’s airport tax will undo Malaysia’s position as low-cost hub, AirAsia executive chairman says

AirAsia does not see the rationale of interlining two terminals at KLIA

1 August 2019 Low-cost carrier (LCC) AirAsia Group Bhd has not been consulted by Malaysia Airports Holdings Bhd (MAHB) following the latter’s proposal to build an interlining between the Kuala Lumpur International Airport (KLIA) and its second terminal klia2. In a statement released today, AirAsia has called on the airport operator to prioritise more critical … Continue reading AirAsia does not see the rationale of interlining two terminals at KLIA

A year on, AirAsia launches #FairAirportTax campaign against PSC hike at klia2

29 July 2019 A year on, AirAsia Group Bhd has launched a social media campaign, protesting against the government’s move to equalise the passenger service charge (PSC) for non-Asean international flights at klia2 with that of the main Kuala Lumpur International Airport (KLIA). With a video and statement posted under the hashtag #FairAirportTax on Twitter, … Continue reading A year on, AirAsia launches #FairAirportTax campaign against PSC hike at klia2

BAR remarks are ‘inconsequential and self-serving’, says AirAsia’s Riad

26 July 2019 by SHAZNI ONG/ pic by BLOOMBERG AIRASIA Group Bhd hit back at the remarks from the Board of Airline Representatives Malaysia (BAR) on the firm’s ongoing dispute with Malaysia Airports Holdings Bhd (MAHB), describing it as “inconsequential and self-serving”. AirAsia CEO Riad Asmat said BAR has no ground in this issue as … Continue reading BAR remarks are ‘inconsequential and self-serving’, says AirAsia’s Riad

AirAsia dismisses airline group’s remarks on airport passenger tax

25 July 2019 AirAsia Group Berhad has dismissed the comments made by a group representing the majority of airlines operating in Malaysia in the low-cost carrier’s dispute with Malaysia Airports Holdings Berhad (MAHB) over the passenger service charge (PSC). In a statement, AirAsia Berhad CEO Riad Asnat said the Board of Airline Representatives (BAR) had … Continue reading AirAsia dismisses airline group’s remarks on airport passenger tax

RM5 billion capital spending won’t make KLIA a ‘space-age airport’

8 July 2019 THE Kuala Lumpur International Airport (KLIA) in Sepang is unlikely to join its regional peers on the list of world’s top airports for passenger experience anytime soon. The latest consultation paper by the Malaysian Aviation Commission (Mavcom), released on June 18, indicates that KLIA will not be getting the latest luxuries found … Continue reading RM5 billion capital spending won’t make KLIA a ‘space-age airport’

MAHB passenger numbers seen at over 100 million in 2019

20 June 2019 Malaysia Airports Holdings Bhd (June 19, RM8.51) Maintain buy with an unchanged target price (TP) of RM8.80: The Malaysian Aviation Commission (Mavcom) released its second consultation paper for the framework of aeronautical charges. With regard to the regulatory-based asset framework, Malaysia Airports Holdings Bhd (MAHB) submitted a nominal pre-tax weighted average cost … Continue reading MAHB passenger numbers seen at over 100 million in 2019

Malaysia Airports recognised for green initiatives

10 June 2019 MALAYSIA Airports Holdings Berhad (MAHB) has received the Asia Responsible Enterprise Award (AREA) 2019 for spearheading sustainable green initiatives and creating value to the aviation industry. The airport operator received the award for its sustainability initiatives on klia2 at the awards ceremony in Taipei, Taiwan. Sixty-four projects and business leaders were honoured … Continue reading Malaysia Airports recognised for green initiatives

Orat exercise for klia2 departing airline crew dedicated processing centre

31 May 2019 Malaysia Airport Holdings Bhd (MAHB) will be conducting an operational readiness, activation and transition (Orat) exercise for the new dedicated processing centre for departing airline crew at the klia2 beginning from today. Group chief executive officer Raja Azmi Raja Nazuddin said the Orat exercise, to be conducted for a duration of two … Continue reading Orat exercise for klia2 departing airline crew dedicated processing centre

MAHB wins Green Leadership award

28 May 2019 Malaysia Airports Holdings Bhd (MAHB) has bagged the Asia Responsible Award (AREA) 2019 for spearheading sustainable green initiatives and creating value to the aviation industry. In a statement today, it said the award, received in a ceremony held in Taiwan recently, was in recognition of its sustainability initiative for the Kuala Lumpur … Continue reading MAHB wins Green Leadership award

Let the courts decide

27 May 2019 Last week, a hearing date was set for AirAsia’s judicial review application against the Malaysian Aviation Commission’s (Mavcom) decision not to adjudicate on the airline’s dispute with Malaysia Airports Holdings Bhd (MAHB). The dispute in question was over uncollected passenger service charges (PSC), which MAHB is claiming from AirAsia Bhd and AirAsia … Continue reading Let the courts decide

Eraman partners with Ourshop, allowing travellers to pick up products at klia2

10 May 2019 Malaysia Airports (Niaga) Sdn Bhd, a subsidiary of Malaysia Airports Holdings Bhd and better known as Eraman Malaysia, inked a partnership deal with e-commerce player Ourshop allowing travelers to pick up pre-booked products from ourshop.com Eraman duty-free outlet at klia2. The partnership provides Eraman an access to passenger trends and travellers’ departing … Continue reading Eraman partners with Ourshop, allowing travellers to pick up products at klia2

KLIA, klia2 implement world’s first runway debris detection system

30 April 2019 A high-precision system to detect foreign object debris on the three runways of the KL International Airport (KLIA) and klia2 – collectively known as KUL – has been launched, ensuring better safety and security. The system, known as the Foreign Object Debris (FOD) detection system, is the result of a tripartite collaboration … Continue reading KLIA, klia2 implement world’s first runway debris detection system

MAHB reports steady passenger traffic growth in March despite Boeing 737 MAX grounding

10 April 2019 Malaysia Airports Holding Bhd (MAHB) sees little disruption in passenger movement at its airports despite the grounding of the Boeing 737 MAX type aircraft by airlines around the world. The airport operator said three international carriers which operate the Boeing 737 MAX to the KL International Airport (KLIA) had switched to other … Continue reading MAHB reports steady passenger traffic growth in March despite Boeing 737 MAX grounding

Analyst suggests govt sell or get strategic partner for Malaysia Airlines

13 March 2019 Hong Leong Investment Bank (HLIB) Research has suggested that the government consider divesting Malaysia Airlines Bhd or roping in a strategic partner for the ailing national carrier. Nonetheless, it said any options on the table will involve capacity cut, which may benefit AirAsia Group Bhd (AAG) in gaining further market dominance, but … Continue reading Analyst suggests govt sell or get strategic partner for Malaysia Airlines

Festive crowd boosts 5.4% growth of passenger traffic in local airports

11 March 2019 Passenger traffic at the country’s 39 airports managed by Malaysia Airports Holdings Bhd (MAHB) grew 5.4% in February to 8.14 million from 7.72 million a year ago. International traffic climbed 2.3% year-on-year (y-o-y) to 4.2 million passengers, while domestic traffic climbed 8.9% y-o-y to four million passengers. The Chinese New Year festive … Continue reading Festive crowd boosts 5.4% growth of passenger traffic in local airports

MAHB allocates up to RM300 million to upgrade baggage handling system at KLIA this year

26 February 2019 Malaysia Airports Holdings Bhd (MAHB) is set to embark on baggage handling system (BHS) replacement exercise at the main terminal of the Kuala Lumpur International Airport (KLIA) beginning this year. Corporate communication general manager Nik Anis Nik Zakaria said the airport operator would allocate between RM250 million and RM300 million to undertake … Continue reading MAHB allocates up to RM300 million to upgrade baggage handling system at KLIA this year

PSC dispute: Let the courts decide

5 February 2019 After years of being at loggerheads, Malaysia’s dominant airport operator and Asia’s biggest budget airline group are taking their airport tax dispute to court for the first time. The airport tax, or passenger service charge (PSC), has been a point of contention between Malaysia Airports Holdings Bhd (MAHB) and AirAsia group for … Continue reading PSC dispute: Let the courts decide

Taxing dispute

5 February 2019 THE Kuala Lumpur International Airport (KLIA) is the 12th busiest in the world measured by international passenger traffic. This is good news for Malaysia Airports Holdings Berhad (MAHB), which operates 39 airports in the country. But not all news in our aviation industry is good news. Entrance to klia2 Main Terminal Building … Continue reading Taxing dispute

AirAsia Malaysia’s CEO slams MAHB’s PSC clarification, calling it ‘duplicitous and disingenuous’

4 February 2019 AirAsia Malaysia chief executive officer (CEO) Riad Asmat has slammed Malaysia Airport Holdings Bhd’s(MAHB) statement on the passenger service charge (PSC) that was released yesterday, calling the airports operator’s arguments “duplicitous and disingenuous”. In a statement today, Riad said the seven-page statement by MAHB yesterday did not clarify on the PSC, but … Continue reading AirAsia Malaysia’s CEO slams MAHB’s PSC clarification, calling it ‘duplicitous and disingenuous’

MAHB-AirAsia feud undermines M’sian effort to be aviation hub

4 February 2019 The bad blood between Malaysia Airports Holdings Bhd (MAHB) and AirAsia Group Bhd continues to boil over. After being served with a notice by AirAsia claiming almost RM480mil for losses incurred from operating at klia2, MAHB said the low-cost carrier’s disparity of approach to the Passenger Service Charge (PSC) impacted its ability … Continue reading MAHB-AirAsia feud undermines M’sian effort to be aviation hub

Travellers against departure levy

4 February 2019 AS the feud intensifies between Malaysia Airports Holdings Bhd (MAHB) and AirAsia, so too the voices from air travellers against the imposition of a departure levy, as well as increase in passenger service charge (PSC). Malaysians, however, said they were determined to continue travelling. (File pix) Malaysians say the departure levy will … Continue reading Travellers against departure levy

MAHB says it does not set, fix or control passenger service charges (PSC)

3 February 2019 Malaysia Airports Holdings Berhad (MAHB) said that it does not set, fix or control passenger service charges (PSC), in response to civil suits between its subsidiary Malaysia Airports (Sepang) Sdn Bhd and AirAsia over hundreds of millions of ringgit in outstanding PSC. The airport operator said PSC partially covers the operating, improvement … Continue reading MAHB says it does not set, fix or control passenger service charges (PSC)

klia2’s new RM3 million processing centre to cut time by 66% for domestic flights

18 January 2019 The construction of a new dedicated RM3 million processing centre at klia2 in Sepang is almost 50% complete, says Malaysia Airports Holdings Bhd (MAHB). The processing centre, which was kicked off last October, is expected to be operational by May this year. klia2’s new RM3m processing centre to cut time by 66% … Continue reading klia2’s new RM3 million processing centre to cut time by 66% for domestic flights

RM3 klia2 fee to cover ‘extra cost klia2 has created’, says AirAsia’s Fernandes

4 January 2019 The RM3 “klia2 fee” that AirAsia Group Bhd imposed on all passengers departing from the terminal in Sepang as part of its ticket price is “to cover the huge amount of extra cost klia2 has created compared with the old low-cost carrier terminal (LCCT) in Sepang”, explains its group chief executive officer … Continue reading RM3 klia2 fee to cover ‘extra cost klia2 has created’, says AirAsia’s Fernandes

Tony Fernandes says AirAsia will no longer collect klia2 fees, and wants compensation for ‘holes’ on runways

2 January 2019 From next week onwards, passengers flying on AirAsia will not have to pay the the RM3 (US$0.72) airport fee charged by Kuala Lumpur International Airport 2 (klia2), according to AirAsia Group CEO Tony Fernandes. The fee is charged by the airport operator for “mandatory” facilities like aerobridges and check-in systems, AirAsia said … Continue reading Tony Fernandes says AirAsia will no longer collect klia2 fees, and wants compensation for ‘holes’ on runways

This is the reason why KLIA and klia2 are having bad mobile coverage lately

1 January 2019 If you’re travelling out from KLIA and klia2, you might experience poor connectivity on your smartphone and tablets. According to a report by The Star, Malaysia Airports Holdings Berhad (MAHB) had switched its indoor building coverage (IBC) provider overnight and this might cause potential disruption of mobile services in both airport terminals … Continue reading This is the reason why KLIA and klia2 are having bad mobile coverage lately

KLIA, klia2 score flying colours in latest airport audit

21 December 2018 The Kuala Lumpur International Airport and the neighbouring klia2, collectively known as KUL, have passed with flying colours the Malaysian Aviation Commission’s latest audit on the quality of service. Malaysia Airports Holdings Berhad (MAHB) said KUL had exceeded the service quality targets of Mavcom’s October 2018 Quality of Service (QoS) framework, which … Continue reading KLIA, klia2 score flying colours in latest airport audit

MAHB’s record-breaking profits bring risks to the Malaysian economy and tourism industry: AirAsia

20 December 2018 Malaysia Airports Holdings Bhd`s (MAHB) record profits, which the group claimed to be attributed to an increase in passenger service charge (PSC) and growth in passenger numbers, come at a cost to the Malaysian economy and tourism industry, said AirAsia Group. MAHB`s net profit more than tripled in 2017 to RM237 million … Continue reading MAHB’s record-breaking profits bring risks to the Malaysian economy and tourism industry: AirAsia

MAHB hopes to woo 10 airlines next year

19 December 2018 Malaysia Airports Holdings Bhd (MAHB) aims to attract 10 airlines, both premium and low-cost carriers (LCCs) to Malaysia, especially to its five main airports, in 2019. The airports are Kuala Lumpur International Airport (KLIA), klia2, Penang International Airport, Kota Kinabalu International Airport and Kuching International Airport, said MAHB general manager for airline … Continue reading MAHB hopes to woo 10 airlines next year

Travel and taxes are a bad combo

15 December 2018 By Philip Golingai THERE’S a meme going around in connection with AirAsia’s two chartered flights to bring Harimau Malaya fans to Hanoi for today’s second leg of the AFF Suzuki Cup final against Vietnam at My Dinh Stadium. The first of the meme’s four panels shows cheering Malaysian fans. The second shows … Continue reading Travel and taxes are a bad combo

Increased buggy service, free wheelchairs and strollers for klia2

13 December 2018 Malaysia Airports Holdings Berhad (MAHB) has boosted accessibility in klia2 by ramping up its free buggy service while also introducing wheelchairs and strollers for the convenience of senior citizens and parents with small children. Transport Minister Loke Siew Fook today launched the new wheelchairs and strollers which passengers can use for free. … Continue reading Increased buggy service, free wheelchairs and strollers for klia2

Malaysia, Singapore to meet on ILS issue mid-January – Anthony Loke

13 December 2018 By Zanariah Abd Mutalib Malaysia and Singapore should be given space to sit down and discuss on pending disputes between the two nations next month. Transport Minister Anthony Loke said all quarters should cease commenting and prolonging the issues at hand until leaders of the two countries had met. Transport Minister Anthony … Continue reading Malaysia, Singapore to meet on ILS issue mid-January – Anthony Loke

‘Silent airport’ movement to be seamless for passengers

3 December 2018 Effective Dec 1, Kuala Lumpur International Airport (KUL) joined the worldwide ‘silent airport’ movement by reducing the number of public announcements at both terminals KLIA and klia2. Malaysia Airports Holdings Bhd said the implementation of the silent airport was in line with addressing concerns raised by the public on the matter. KLIA … Continue reading ‘Silent airport’ movement to be seamless for passengers

‘Silent Airport’ campaign at KLIA, klia2 gets positive feedback

2 December 2018 The ongoing ‘Silent Airport’ campaign at the Kuala Lumpur Airport (KLIA) and Kuala Lumpur International Airport 2 (klia2) to improve users’ experience, has received encouraging feedback. Malaysia Airports Holdings Berhad (MAHB) Acting Group Chief Executive Officer Raja Azmi Raja Nazuddin said the campaign where fewer public announcements were made on air, started … Continue reading ‘Silent Airport’ campaign at KLIA, klia2 gets positive feedback