Travellers say they waited up to 3 hours for immigration clearance at KLIA

25 February 2023

Tourists arriving at the Kuala Lumpur International Airport (KLIA) waited between one and three hours to go through immigration clearance at KLIA yesterday afternoon.

Many of the tourists who were waiting in the long lines said they became irritated with the delays, which they felt could have been avoided.

A tourist arriving for a holiday from Jakarta, who only wanted to be known as Shivani, said she spent one-and-a-half hours lining up to get her passport stamped by immigration officers.

“The queue today is simply crazy.”

“I landed at KLIA at about 3.30pm and by the time I cleared immigration it was past 5pm.

“I don’t understand what’s taking them so long to simply verify and stamp the passports,” she said.

Another tourist, who only wanted to be known as Leon, also reached out to the New Straits Times to complain about the three-hour wait he endured at the airport today.

“The congestion is really bad. My family and I arrived from Jakarta on the 3.30pm flight and we decided to grab some food before we approached immigration.

“And to my surprise, the immigration counters were jam-packed,” he said, adding he only left the immigration counters at almost 7pm.

The NST reached out to the Immigration Department for its response.

A spokesman from the department said the department would be responding with an official statement soon.

Source: Star

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