6 April 2023
MYAirline, which won the No. 1 “Most Loved Airline” in a worldwide survey in Rest of Asia & Oceania by S Money Australia, will make Kota Kinabalu its second operational hub after KLIA2.
Its Chief Executive Officer Rayner Teo Kheng Hock told the local media this at a roundtable session, here, Wednesday.
“I hope to see it happen this year,” he said. MYAirline launched its loyalty programme (MYAirline Points) three weeks ago.
“Demand on KLIA2-Kota Kinabalu route is extremely strong,” Teo said, with all-time ‘On Time Performance’ statistics for five out of six flights in Sabah for Kota Kinabalu and Tawau.
MYAirline has flown 1,884 flights safely to East Malaysia out of 3,204 flights flown since Dec 1, 2022, reaching 138,834 passengers flown to Sabah with 96 per cent load factor for Sabah.
Sabah’s capital is MYAirline’s most profitable route from KLIA2, with Tawau next, and soon the airline will serve the Sandakan route.
It started off with three planes from Dec 1, 2022 to operating seven planes and in two days’ time, MYAirline will mark carrying its 500,000th passenger on the KLIA2 to BKI (Kota Kinabalu) route.
“This is a pretty decent performance,” Teo said. MYAirline carried its 100,000th passenger in just 33 days of operation. It is the first airline in the world to feature cabin crew uniform attire with hoodie.
He revealed that MYAirline has signed up for 17 Airbus A380 to complete an operating fleet of 20 planes by the end of 2023. The airline hopes to have a fleet of 80 planes within five years of operation.
“This will enable MYAirline to embark from domestic routes to international routes to four countries – Singapore, Thailand (Bangkok), Indonesia (Jakarta, Bali and Surabaya) and Vietnam. As for the Philippines, the country will feature in the later part of MYAirline’s plan.”
Teo said for reliability of customer service, MYAirline will always have a spare aircraft to meet any contingency to avert flight cancellation or delay.
“Payments made by customers for flights will not be considered the company’s monies until services are completely rendered. “Any need to refund payment for any flight disruption will be honoured within 14 days as standard operating procedure.
“Our food menu is refreshed every three months,” Teo said, and that the slim ergonomic pre-reclined seats are comfortable with ample legroom and passengers will not face the seat in front of them being uncomfortably reclined during mealtime.
MYAirline is the first airline in the Asia Pacific region to be fitted with light, innovative and eco-friendly Italian-made Geven’s SuperEco seats that save around 800kg of weight, translating to 155 tonnes of fuel saved per plane each year, said Teo.
“Your experience matters,” Teo said, as MYAirline drives affordable low-cost travel with attractive fares and delivers a new travel category in Malaysia as a Low Cost Carrier airline but delivers high value and reliability, customer care experience with safe products and services.
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