7 January 2023
More shuttle buses and increased personnel at airport checkpoints will be among the steps taken to ease travel following limited aerotrain operations at the Kuala Lumpur International Airport (KLIA).
Transport Minister Anthony Loke said only one aerotrain set was operational as the second unit was facing technical problems.
He admitted that there were operational problems at the airport involving its aerotrain and advised all responsible parties to have the courage to face and manage the issue.
“This morning, I had a working visit to KLIA to understand the operational situation on the ground.
“The biggest problem at the moment is the services of the aerotrain that connects the main terminal building with the satellite building.
“The Malaysia Airports Holdings Bhd’s (MAHB) management has decided on a project to upgrade the system and buy a new set of aerotrains, but the project will only be completed and operational within 24 months,” he said.
Because of this, Loke said several mitigation measures were implemented during the system’s transition period to reduce dependency on the sole working aerotrain set.
He said the increased frequency of the shuttle buses between the main and satellite terminals will operate around the clock to reduce dependence on aerotrains.
“Travel time between the two buildings is four minutes.
“More buses will be added in operation by March to reduce congestion of passengers and provide comfort to them.
On flights, Loke said wide-bodied aircraft such as the A350 involving international flights will be allowed to park at the main terminal subject to bay availability.
“All domestic flights will operate from the main terminal. This can reduce the use of the aerotrain because passengers can continue walking to the immigration counter and baggage claim located in the same building.
“Only transit passengers need to take the aerotrain or bus to the satellite terminal.
The minister also said all MAHB staff and employees at the retail shop in the satellite terminal could only use the shuttle bus and were not allowed to use the aerotrain except for cabin crews and pilots.
“More personnel will be stationed at the checkpoint to manage the movement of passengers and help travellers in need of assistance.
“I am confident in the commitment of the MAHB management in continuing to improve the quality of service at KLIA and other airports,” he said.
In September last year, MAHB announced its aerotrain replacement programme at KLIA would be completed by March 2025.
Recently, passengers at the KLIA took to social media to complain about the slow frequency of the aerotrain services.
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