30 November 2022
KL International Airport (KLIA) and Langkawi International Airport (LGK) retained their positions as the world’s best airports by achieving perfect scores of 5.00 respectively in the Airport Service Quality (ASQ) survey in the third quarter (Q3 2022).
Both airports attained the same top spot in Q2 2022, Malaysia Airports Holdings Bhd (MAHB) said in a statement today.
“For Q3, KLIA shared the achievement in the over 40 million passengers per annum (mppa) category alongside eight other airports. LGK was the only airport in its category of 2-5 mppa to score full points in the survey,” said the statement.
ASQ is a global survey by Airports Council International (ACI) that measures overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.
According to MAHB managing director Datuk Iskandar Mizal Mahmood, air travel is experiencing a more rapid recovery in the second half of the year.
“With increasing passengers coming through the airport, we wish to remove any unnecessary stress from travelling by ensuring efficient procedures, well-functioning facilities and hospitable airport staff,” he said.
More airlines have resumed their flight routes to Malaysia in October including KLM Royal Dutch Airlines, All Nippon Airways and Lion Air who fly non-stop from Amsterdam, Tokyo-Haneda and Surabaya to Kuala Lumpur, respectively.
MAHB also witnessed the reinstatements of the Manila-Kota Kinabalu route by Cebu Pacific and the Penang-Denpasar route by AirAsia in Malaysia.
On traffic performance, MAHB said passenger traffic performance in October for its Malaysia operations registered 5.4 million movements with 2.1 million international passengers and 3.3 million domestic passengers, while its Turkiye operations at Istanbul Sabiha Gokcen International Airport (SAW) recorded 2.9 million (international: 1.5 million; domestic: 1.4 million).
Compared with the preceding month, international traffic increased by 9 per cent at the group’s airports in Malaysia and 3 per cent at SAW.
Overall, MAHB recorded 8.3 million passenger movements for October, surpassing the 8 million mark for the second month in a row. ― Bernama
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