5 May 2020
Malaysia Airports’ has spelled out policies in the new normal, which includes making face masks and temperature screening compulsory for passengers and barring “meeters and greeters” from the terminal.
Anticipating an increase in travellers in the coming weeks due to the reopening of some domestic routes, Malaysia Airports said that passengers must adhere to some new safety measures at its airports.
This included wearing a face mask before entering the airport terminal building and going through temperature screening, said Malaysia Airports in a statement on Tuesday (May 5).
Those without face masks will be denied entry, while passengers with a body temperature of more than 37.5 degree Celsius will not be allowed to continue with their journey, it said.
“At the Kuala Lumpur International Airport (KLIA), we have enforced limited entry and exit points where our Aviation Security team will screen passengers on the use of the face mask, as well as their body temperature.
“You will not be permitted to enter the terminal without a face mask,” it said.
Those without face masks can purchase them from the temporary pharmacy kiosks located at Level 5, Main Terminal Building between Door 4 and 5 at the kerbside and at the link bridges of Block B and C on Level 2 of the Short Term Car Park in KLIA Main.
“As for the klia2 terminal, please purchase the mask at any of the pharmacies at gateway@klia2 shopping mall,” it said.
All departing passengers will also have to go through temperature screening before being allowed to enter the terminal building.
“Passengers with a body temperature of more than 37.5 degree Celsius will not be allowed to continue their journey,” it added.
Only passengers with a valid flight ticket or boarding pass will be allowed to enter the terminal, while all meeters and greeters will not be allowed into the terminal, said Malaysia Airports.
“For klia2 terminal, meeters and greeters are only allowed access up to gateway@klia2 shopping mall,” it said.
In light of the implementation of the additional safety measures, all departing passengers are advised to arrive at least three hours before their flight.
“Please make use of our clean washrooms to wash your hands as many times as possible before and after your flight.
“We have also placed sanitisers throughout the terminal for your convenience.
“Kindly refer to your airline for further guidelines on safety measures when on board your flight,” it added.
Malaysia Airports also assured passengers that its airports have been disinfected and sanitisation activities consistently carried out since the onset of the Covid-19 outbreak.
“Just last week, KUL underwent a full disinfection exercise by the local Fire and Rescue Department for both its terminals.
“We would like to remind passengers once again to adjust to the new normal of travelling and to strictly adhere to all the procedures,” it said.
Malaysia Airports manages and operates 39 airports in Malaysia, comprising five international airports, 16 domestic airports and 18 Short Take-Off and Landing Ports (STOLports).