4 February 2020
Select visitors to the Kuala Lumpur International Airport (KLIA) will now be able to take advantage of its Single Token Journey concept which leverages facial recognition technology to provide passengers with a single identification verification at all airport touchpoints, from check-in to the boarding gate.
Launched by Malaysia Airports (MAHB), in collaboration with Malaysia Airlines and IT firm SITA, the concept is part of the Airports 4.0 initiative that aims to transform KLIA into a smart airport through the use of big data analytics.
During the three-month pilot period, passengers on two daily Malaysia Airlines flights to Narita International Airport, Tokyo and Kansai International Airport, Osaka will get to enjoy this convenience.
Facial recognition scanners have been installed at check-in counters H5 to H8, while e-gates have been placed at the security screening touchpoints and boarding gates.
Passengers on these flights will only need to scan their faces to verify their “token” at all the touchpoints. They no longer need to present their passports or boarding passes when going through these checkpoints.
Malaysia Aviation Group CEO Izham Ismail said that the new concept will allow passengers to enjoy reduced check-in time as well as manage the queue at the airport’s check-in counters, especially during peak periods. The company hopes to fully adopt this system by 4Q2020, he added.