20 November 2020
AirAsia is adding new technology to make flying more hygienic and seamless for passengers.
The airline has partnered with digital transformation company GrayMatter to launch Scan2Fly, an industry-leading technology that can determine a passenger’s eligibility to fly before they arrive at the airport, including real-time verification of relevant health documentation.
AirAsia is one of the leaders in COVID-19 protection and has achieved the highest score of seven stars for its efforts.
With Scan2Fly, AirAsia guests can scan and upload their medical certificates during the online self-check-in process. This includes the corresponding processing of any required documents to verify whether the passenger is approved to fly by the various authorities and possesses a valid COVID-19 Negative Certificate.
The system has been successfully implemented by GrayMatter and has already gone live for a number of AirAsia flights from Malaysia’s KLIA2 Airport to/from Singapore as well as to/from Surabaya and also will be launching soon for flights to and from Jakarta.
The cloud-hosted technology is very tightly integrated and tailored to AirAsia’s applications and is also equipped with robust information security which will eventually be introduced to other AirAsia destinations, where valid travel documents are required prior to travel says the airline.
Once the documents are uploaded, a report is provided automatically with the approval/rejection status, including the reason for any rejection.
At the same time, AirAsia has announced other recent enhancements in conjunction with strategic partner Vision-Box, including automated bag drop services, roving technology for temperature checks, and biometric facial recognition technology F.A.C.E.S. (Fast Airport Clearance Experience System) – the airline’s contactless facial recognition passenger processing system.
The airline is also working with Vision-Box to further deploy numerous other touchless experience systems such as digital identity management across the airline’s travel and finance ecosystem.
Javed Malik, COO of AirAsia Group said “Innovation has always been in our DNA. Our digital transformation continues to gain momentum as we work hard to make travel in this new world more secure, hygienic, contactless and seamless than ever before by improving our digital capabilities which reduce costs and further enhance the customer journey. As we pivot into a one-stop travel and lifestyle platform, there are many more innovations in the pipeline which we will announce in due course.”