15 August 2019
Amid its ongoing digitalisation efforts, Malaysia Airports will be implementing the Passenger Reconciliation System (PRS) at both terminals in the KL International Airport (KLIA) by this December.
This implementation is among several identified under the Airports 4.0 initiative, according to a statement.
Malaysia Airports COO, Mohd Shukrie Mohd Salleh, said that the PRS will improve the efficiency of KLIA and airlines operating at the airport, as it allows for real-time validation of passenger information at all screening checkpoints.
He added that airport and aircraft security will also be boosted as baggage belonging to no-show passengers can swiftly be identified and offloaded from the aircraft. This will also improve airline on-time performance.
“Implementing the PRS will enable passengers to experience a more seamless journey when passing through the various airport checkpoints. The enhanced security aspects from the PRS will also allow Malaysia Airports to implement the ‘open gate’ concept at all boarding lounges at klia2 terminal.
“Currently the boarding lounges are confined within glass walls for security reasons. We want to tear down the glass walls to create more space for passengers to sit comfortably while waiting for their departure,” he said.
Currently, passengers who arrive early at the gates need to wait for the airline’s staff to open the gates in order to access the ample seating provided at the boarding lounges. This is one of the recurring pain points highlighted by passengers in their feedback to the airport operator.
Shukrie added: “As we aspire to create happy airport guests by becoming a caring host, many of our improvement initiatives are implemented based on passenger feedback. Together with AirAsia, we have started to pilot this ‘open gate’ concept at one of the domestic boarding lounges and passengers have been appreciative of this initiative.”
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