16 August 2019
AirAsia will remove processing fees for Malaysia for bookings made from 1 October to keep air travel affordable for all.
Starting with Malaysia, AirAsia will subsequently remove processing fees for Thailand, Indonesia and the Philippines effective 31 December.
The processing fee covers administrative, maintenance and developmental costs of the airline’s online systems to provide a secure booking environment. AirAsia said it would absorb the cost going forward.
AirAsia Group president (airlines) Bo Lingam said: “We hope that by doing this, we will stay true to our promise – now everyone can fly. We feel this is especially relevant now with higher passenger service charges (PSC) at klia2. We want to cut travel costs, so our guests don’t suffer, and we believe every little will help.
“With Visit Malaysia 2020 coming up next year, we hope this will also encourage more people to travel to and within Malaysia.
“This will be great for the tourism industry as well as the Malaysian economy, and it’s one of the ways we want to give back to the country.”