6 December 2011
Malaysia Airports Holdings Bhd (MAHB) has indicated its willingness to have a service-level agreement (SLA) with AirAsia Bhd at the Kuala Lumpur International Airport and Low-Cost Carrier Terminal (LCCT) in response to the low-cost carrier’s call for a specific SLA.
In a statement issued nearly nine hours after a press conference by AirAsia today, MAHB said it was currently awaiting the low-cost carrier’s proposal on the SLA for further study and consideration.
A service-level agreement is part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
The current LCCT’s main occupant, AirAsia, is currently under a Conditions of Use (CoU) agreement with MAHB.
The airport operator has a CoU agreement with its airlines partners as well as the ground handlers at KLIA.
"The CoU provides guidance on the use of airport facilities particularly in regard to the safe and secure use of the airport, as well as a schedule of applicable airport charges.
"This is very much in line with the common industry practice.
"We would also like to reiterate that the airport charges, both current and future, are regulated by the government and the mechanisms for future increases have been clearly defined in our Operating Agreement with the Government," MAHB said.
In a related development, MAHB dismissed calls by AirAsia to establish a Joint Working Committee, saying the weekly meetings with AirAsia and other stakeholders serve as a platform for all views and requirements to be discussed and addressed, and most of AirAsia’s requests have been complied with.
"Only issues which have financial implications are referred to the Board. We will continue to engage AirAsia during the weekly meetings.
"It has always been Malaysia Airports’ view that in dealing with our partners, issues raised by either party are best resolved through proper consultation," it said.
The airport operator said however, from time to time, it is duty bound to make clarifications so that the public receive accurate information and a balanced perspective.
On claims by the budget carrier that the land chosen to develop klia2 is not suitable, MAHB said the present site for klia2 was selected based on the National Airport Master Plan (NAMP) after a detailed and comprehensive study involving all MAHB’s stakeholders including the Transport Ministry, Department of Civil Aviation, Finance Ministry, Home Affairs Ministry and all airlines including AirAsia.
"We hope that with the clarifications made above and over the past week on some of the issues raised, we can now move forward and work together with our partners in ensuring the successful development of klia2 for the good of the country," MAHB said.