Greetings! Are you looking for information on the new My50 Unlimited Travel Pass, unlimited rail & bus travel passes for RM50 per 30 consecutive days?
Minister of Finance, YB Tengku Datuk Seri Utama Zafrul Tengku Abdul Aziz during the 2022 Malaysia Budget, announced on 29 October 2021 that RM115 million has been allocated for unlimited rail and bus travel passes for RM50 per month for a My50 pass replacing the 2021 My30 pass.
The My50 Unlimited Travel Pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.
For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.
★ Related news: Rapid KL My30 unlimited travel pass will be replaced with My50 starting 1 Jan 2022.
General Information
Q. What is My50 and what are its benefits?
My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley.
For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services.
For Kuantan, My50 is not available for Rapid Kuantan services.
Q. What is the eligibility criteria to purchase My50?
You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley and Pulau Pinang for Mutiara Pass.
Q. What is the price of My50?
The price for a My50 pass is RM50.
Q. When will My50 be made available for purchase?
My50 will be available for purchase from 1 January to 31 December 2022.
Q. Where can I purchase My50?
You can purchase My50 from Rapid KL Customer Service Counters located at:
1) All LRT stations
2) All MRT stations
3) All Monorail stations
4) All BRT stations
5) Selected Rapid KL Bus Hubs as listed below:
- Pasar Seni
- Chow Kit
- KLCC
- Sri Nilam
- Puchong Utama
- Pearl Point
- Sunway Pyramid
- Greenwood
- Seksyen 2 Shah Alam
6) Rapid Penang Kioks as listed below:
- Komtar
- Weld Quay (Terminal B)
- Penang Sentral
- Bukit Jambul
- Ibu Pejabat Rapid Penang (Lorong Kulit)
- Kompleks Dato’ Kailan (Kepala Batas)
- Balik Pulau
- Bukit Mertajam
Q. How do I purchase My50 at Klang Valley?
1) Please make sure your MyKad or MyTentera has Touch ‘n Go function.
2) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad / MyTentera.
If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first.
After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value.
The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);
3) Do consider or decide ahead of time the date you wish to “activate” or start using the pass.
My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above.
When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months.
Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed.
Q. How do I purchase My50 Mutiara Pass at Pulau Pinang?
1) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass.
2) Do consider or decide ahead of time the date you wish to “activate” or start using the pass.
My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bus services. Auto-renewal service for Rapid Penang is still unavailable.
Q. When can I start using My50?
You can start using My50 from 1 January to 31 December 2022.
Q. Is there a subscription fee to My50?
There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or MyTentera Touch ‘n Go.
*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.
Q. Will I be issued a new Touch ‘n Go card when I purchase My50?
No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera only.
For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass.
Q. Can I purchase My50 on my normal Touch ‘n Go card?
No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, My50 can only be purchased through My50 Mutiara Pass.
Q. I am a student, below 12 years of age. My identity card, MyKid, is not equipped with Touch ‘n Go function. How do I apply for My50?
Students below 12 years of age may first apply via online for the MyRapid Student Concession Card.
Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters.
The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang.
Q. What about other concession card holders i.e., Senior Citizens, OKU, Students above 12 years of age, can we purchase/ activate My50 using the current concession cards?
Other concession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass.
Q. What is the validity period of My50?
The validity period is 30 consecutive days (including weekends).
You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass.
Q. How far in advance can I purchase My50?
You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase.
Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given.
Q. Can I transfer my My50 to others?
No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable.
Q. Do I still need to maintain the minimum purse value for my Touch ‘n Go on my MyKad or MyTentera for Rapid KL and MyRapid on My50 Mutiara Pass for Rapid Penang?
Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.
Q. I only use Rapid KL rail network. Is there an unlimited monthly travel pass for rail only?
No, we do not have an unlimited monthly travel pass which is solely for rail services.
Q. Can I use My50 at Rapid Penang or Rapid Kuantan?
Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only.
The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only.
My50 is not applicable for Rapid Kuantan.
Q. Can I use My50 at KTM Komuter or ERL?
My50 is only valid for Rapid KL network of rail and bus in Klang Valley and Pulau Pinang.
Q. I am a subscriber (Smart 7/ Smart 30 / My30). Can I purchase My50?
You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired.
Q. I still have remaining days on my Smart 7/ Smart 30/ My30. Can I migrate the remaining days into the new My50?
No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired.
Q. Can I still enjoy the flat rate at Rapid KL Park n Ride facilities at LRT or MRT, after I activate My50?
Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT / MRT / Monorail / BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry / exit and use the same MyKad or MyTentera when you ride the train or bus.
What to do before I purchase My50
Q. How will I know if my MyKad or MyTentera Touch ‘n Go chip is functional?
You can verify its chip functionality prior to purchasing the pass by:
1) Reloading it with any amount, at any Touch ‘n Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or
2) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters.
Q. What if the Touch ‘n Go chip in my MyKad/ MyTentera* is not functional?
You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
Q. To purchase My50, do I need to have some value in my MyKad or MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang?
Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value).
Q. Will I be charged Sales & Service Tax (SST) when I purchase My50?
Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks.
Q. I have purchased the pass using my MyKad that only has one photo on the front. Should I upgrade it to the new MyKad, the one with two photos, before I start using the pass?
All MyKad with Touch ‘N Go function is able to accept My50.
If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.
What to do after I have purchased My50
Q. What if my MyKad / MyTentera* is FAULTY AND UNREADABLE after I have purchased My50?
You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50.
The information/ documents required for refund are:
1) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)
2) Bank name
3) Bank account number
4) Purchase or Renewal receipt
5) Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)
Q. What if my MyKad / MyTentera, My50 Mutiara Pass is FAULTY BUT READABLE after I have purchased My50?
If your MyKad / MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card.
Once that pass has expired, you will need to purchase / renew in the new MyKad/MyTentera that you have received from JPN.
Whilst for My50 Mutiara Pass, you can use the same card if it is still readable.
Q. What about the refund for my Touch ‘n Go purse value?
You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund.
Q. What if I lose my MyKad / MyTentera* after I have purchased My50?
You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
Q. Where can I get my refund for My50 from? How long will the refund process take?
The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.
Q. Can I get an immediate refund for My50?
No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in all refund requests.
Q. When should I renew my My50?
You must renew your My50 seven (7) days before or seven (7) days after its expiry.
Q. How do I renew my My50?
You have 2 options:
1) You can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or
2) Rapid KL users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.
Q. How does the auto-renewal function work?
Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value.
For My50, the amount in the purse value must not be less than RM55.
The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained.
You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase.
Q. Can I de-activate the auto-renewal function? How?
Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you.
Q. How do I check the balance of days of my My50?
The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates.
Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days.
Q. Can I terminate my My50 before it expires?
No, you cannot terminate your My50 before it expires.
Q. Can I renew my My50 at any Touch ‘n Go Self-Service Kiosk (SSK)?
No. You can only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.
Q. How quickly will my MyKad be replaced?
Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes.
Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.
This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)
Q. Is there a fee to replace my MyKad if its physical condition is bad?
If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara)
Source: myrapid.com.my
For more information and enquiries, please send email to suggest@rapidkl.com.my or call 03-7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 7.00am to 5:30pm.
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