The KLIA Lost and Found Centre is located at Level 2, Main Terminal Building, KLIA, just next to Food Garden entrance, from Car Park Block C & Block D. The centre will store items that are found within the airport terminal vicinity (excluding missing checked-in baggage and items lost in aircraft).


KLIA Lost and Found Centre

Items that are found should be handed over to the personnel in-charge at the Centre to be recorded and stored before it is collected by its owner or for 30 days before disposition.

KLIA Lost and Found Customer Service
KLIA Lost and Found Centre

KLIA Information Counters
KLIA Information Counter


KLIA Lost & Found Centre
Tel: +(603) 8776 4312
Fax: +(603) 8776 4229
After 5pm, weekends or public holidays, call +(603) 8776 2000
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Baggage Services Office (KLAS)
Tel: +(603) 8776 5772
Tel: +(603) 8776 5773
Fax: +(603) 8787 4357

The centre will store items that are found within the airport terminal vicinity (excluding missing checked-in baggage and items lost in aircraft).

Items that are found should be handed over to the personnel in-charge at the Centre to be recorded and stored before it is collected by its owner or for 30 days before disposition.

For items that are lost in aircraft or missing checked-in baggage, please contact the ground handler of the airline for assistance.

If you are looking for something you've lost at the KLIA, you can do an online check using the KLIA Online Lost and Found Check

It is strongly recommended that all travelers take up an appropriate travel insurance to cover any such losses that may occur during their journey.

If you've found an item that doesn't belong to you, you can report it to the Lost and Found Centre, located in the Main Terminal Building.


Malaysia Airports Holding Berhad

Malaysia Airports Holding Berhad (MAHB) is the company that operates and manages the Kuala Lumpur International Airport (KLIA). MAHB established the Lost and Found Centre to standardize processes and procedure in handling Lost and Found items; in regard to its disposal, retention period, records and ownership.

From this point onwards, all lost item found by any person or the airport agencies personnel will be collected and kept in one place. The centre provides hassle free services for the genuine owners to collect the found items.

In addition, it is working very closely with the relevant authorities such as Police and Customs in managing any prohibited items and disposal of items according to the relevant acts such as Police Act, Customs Act and Plant Quarantine Act.

You can contact MAHB through the following channels:

Malaysia Airports Holding Berhad
Address Malaysia Airports Holdings Berhad
Malaysia Airports Corporate Office
Persiaran Korporat KLIA
64000 KLIA, Sepang, Selangor, MALAYSIA
Telephone +(603) 8776 3733 | +(603) 8776 3742
Email Send Email
Online Inquiry Online Form
Social Media MAHB on Facebook | MAHB on Twitter