AirAsia allows you to perform either web or mobile check-in 14 days up to 1 hour before departure for AirAsia flights, 14 days up to 4 hour before departure for AirAsia X flights:


All guests may enjoy Self Check-In except for guests with reduced mobility and those with special needs (required to check-in at counter), expectant mother (required to check-in at counter), 10 or more guests under one booking number via Mobile/Kiosk Check-In.


Summary of Web and Mobile check-in

You can now self check-in for flexibility and convenience!

  Web check-in Mobile check-in
Availability before flight AirAsia
14 days up to 1 hour before departure
AirAsia
14 days up to 1 hour before departure
AirAsia X
14 days up to 4 hour before departure
AirAsia X
14 days up to 4 hour before departure
Devices needed Printer or WAP enabled phone (image enabled) WAP enabled phone (image enabled)
Maximum no. of check-in guests 50 9

All guests may enjoy Self Check-In except for:

  • Guests with reduced mobility and those with special needs (required to check-in at counter).
  • Expectant mother (required to check-in at counter).
  • 10 or more guests under one booking number via Mobile/Kiosk Check-In.

After check-in

  • Name change is not allowed
  • Changes allowed after Self Check-In:
    • Meals, Pick A Seat, flight change, upsize your Checked baggage and many others via Manage my booking.

For guests checking-in to Australia destinations

Self check-in boarding pass will be printed with a notification "THIS IS NOT A BOARDING PASS". This pass is not a valid boarding pass; guests must proceed to the document check/Baggage drop counter for Advance Passenger Processing (APP) approval after which a boarding pass will be issued.



Web check-in


How do I web check-in?

Step 1: Check-in online

Enter your departure city and booking number in AirAsia web check-in tab. Then follow the instructions and print out your boarding pass. Here are the quick and easy guide for web check-in:

 

5 SIMPLE STEPS TO WEB CHECK-IN

Before you start please make sure that:

Pre Check-in requirements

Step 1: Flights & Guest(s)

Click on Web Check-in tab on airasia.com or go to checkin.airasia.com:

Select your flight and enter your booking number

Select the guests and key in details

Step 2: Choose or edit your travel add-ons

Manage or upgrade your add-ons (pick a seat, baggage supersize and sports equipment)

Choose or edit your travel add-ons

Choose or edit your travel add-ons

Choose or edit your travel add-ons

Step 3: Confirmation

Confirmation

Step 4: Important Notice

Important Notice

Step 5: Print

Print

Don't have a printer?

Don't worry, you can select other option(s) below to save and reprint later.

  • Receive the 2D Barcode via smart phone - Choose the option (smart phones only) during your web check-in process to get your 2D barcode so you can scan and print your boarding pass at the airport.
  • Receive the Boarding Pass via email - Choose the option during your web check-in process to keep a copy of your boarding pass in PDF and reprint later.

 

Step 2: At the airport



  Document verification WITHOUT check-in baggage Document verification WITH check-in baggage
  Proceed to Document Check Counter Proceed to Baggage Drop Counter
AirAsia 45 minutes before departure 2 hour - 45 minutes before departure
AirAsia X 1 hour before departure 3 - 1 hour before departure

Drop your checked baggage (if any) at the baggage drop/document check counter and ensure that your documents are verified before proceeding to the security check point. Please ensure that you follow AirAsia regulation for checked and cabin baggage.

Do remember to bring these documents along:

  • Self printed boarding pass
  • Passport/IC
  • Visa (if any)

AirAsia AK/FD/QZ/PQ/JW flights

AirAsia AK/FD/QZ/PQ/JW flights

AirAsia X D7 flights

AirAsia X D7 flights

 

Mobile check-in


How do I mobile check-in?

Step 1: Check-in

Type in www.airasia.com on your mobile phone's web browser; enter your departure city and booking number. Follow the steps shown and wait for an SMS that will be sent to your mobile number to confirm your check-in.

Android, BlackBerry and iPhone users can download AirAsia's Mobile application to make check-in easier on the go.

Step 2: At the airport

a) Scan and print boarding pass

Please proceed to AirAsia 2D barcode scanners or Self Check-In kiosks at the airport. Scan the 2D barcode that is sent to you via sms. Your boarding pass will be printed at the kiosk.

2D barcode scanners that can be found in Malaysia, Indonesia, Singapore, Thailand (Bangkok, Chiang Mai & Phuket) and Philippines (Clark) airport.

b) Document verification / Baggage drop

Drop your checked baggage (if any) at the baggage drop/document check counter and ensure that your documents are verified before proceeding to the security check point. Please ensure that you follow AirAsia regulation for checked and cabin baggage.

Do remember to bring these documents along:

  • Self printed boarding pass
  • Passport/IC
  • Visa (if any)

AirAsia AK/FD/QZ/PQ/JW flights

AirAsia AK/FD/QZ/PQ/JW flights

AirAsia X D7 flights

AirAsia X D7 flights

 

Get verified

Get yourself verified before any of your flights as AirAsia wants you to have a great and smooth journey!

Why?

AirAsia needs to confirm your identity with your travel documents (e.g: I.D, Passport, Driving license, etc) as a security measure for you.

What?

You will need the following documents for:

Domestic flights
  • Identification Card/ Passport/ Driving license. (Note: Driving license is not applicable in Malaysia)
  • Birth certificate for infant and children

International flights
  • Passport with 6 months validity
  • Return/Onward ticket (if required)
  • Visa (if required)

Soft copies of any form of IDs are not acceptable.

If you do not have the necessary documents, AirASia has the rights to refuse boarding to ensure the security of the other guests.


Who?

Everyone that is flying on any AirAsia or AirAsia X flights

When?

Document check needs to be done at the Document Check Counter 45 minutes before departure.

How?

AirAsia (AK/ FD/ QZ/ PQ/ JW flights)

You can head to the Baggage Drop/Document Check Counter at the departure hall or boarding gate.

AirAsia X (D7) flights

Due to visa/passport and immigration requirements; guest(s) are required to head to the Baggage Drop/Document Check Counter before proceeding to the boarding gate.

  Document verification WITHOUT check-in baggage Document verification WITH check-in baggage
Note Please proceed to Baggage Drop Counter at the stations which do not have dedicated Document Check Counter.
  Proceed to Document Check Counter Proceed to Baggage Drop Counter
AirAsia 2 hour - 45 minutes before departure
AirAsia X Between 2 hours - 1 hour before departure

 

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