On 9 May 2014, AirAsia Zest moved its Malaysia's operations from the Low Cost Carrier Terminal (LCCT) to the new Kuala Lumpur International Airport 2 (klia2). AirAsia Zest flies to klia2 airport from Ninoy Aquino International Airport (NAIA) Terminal 4 in Manila.

The AirAsia Zest flights from klia2 to Ninoy Aquino International Airport (NAIA) are Z2 0941 and Z2 0943 whereas the flights from Ninoy Aquino International Airport (NAIA) to klia2 are Z2 0940 and Z2 0942.


AirAsia Zest (Z2) Flight Schedule at klia2


AirAsia Zest's domestic destinations in Philippines include Bacolod, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Tagbilaran, Cagayan de Oro and AirAsia Zest's international destinations cover Incheon, Jinjiang, Kuala Lumpur (klia2), Kota Kinabalu and Shanghai.


AirAsia Zest

Zest Airways, Inc. operating as AirAsia Zest, is an airline based at the Ninoy Aquino International Airport in Pasay City, Metro Manila in the Philippines.

AirAsia Zest operates scheduled domestic and international tourist services, mainly feeder services linking Manila and Cebu with 24 domestic destinations in support of the trunk route operations of other airlines.

AirAsia Zest
AirAsia Zest
AirAsia Zest
AirAsia Zest
AirAsia Zest
AirAsia Zest
In 2013, the airline became an affiliate of Philippines AirAsia operating their brand separately. Its main base is Ninoy Aquino International Airport, Manila.

Less than a year after AirAsia and Zest Air's strategic alliance, the airline has been rebranded as AirAsia Zest.


Departure Process from klia2

The departure process from klia2 airport involves 3 simple steps namely self check-in, dropping luggage, and boarding your flight. Read Airasia Baggage Information before packing your luggage.

1. Check-in
2. Check-in Luggage
Do you have check-in baggage?
↓ Yes ↓ ↓ No ↓
Baggage Drop at Row T, U, V
Proceed to board flight
Is your flight domestic or international?
↓ Domestic ↓ ↓ International ↓
Domestic Flight
Review passenger flow
International Flight
Review passenger flow
Security Check
Document Check
Boarding Gate
Immigration Check
 
 
Security Check
 
 
Boarding Gate

AirAsia check-in / baggge drop counters at klia2
AirAsia Baggage Drop / Check-in Counters at klia2
  • Row T, U, V: Baggage Drop
  • Row Y: Check-in
  • Row X: Business Class, Premium Flex, ATM, WPUA, Payment Counter


Arrival Process to klia2 (International Flight)

If you boarded an International AirAsia's flight, you will be landed at the International Piers (Pier L, Pier P or Pier Q) at klia2. Following is a simple process flow and you can read more about International arrival process flow.

International Flight
Check arrival flight status
Land at klia2
Immigration Check
Baggage Reclaim
Customs Check
Do you have another flight?
↓ Yes ↓ ↓ No ↓
Proceed to Departure Hall to check in for next flight
Proceed to Transportation Hub for transport to city

Arrival Process to klia2 (Domestic Flight)

If you boarded an Domestic AirAsia's flight, you will be landed at the Domestic Piers (Pier J, or Pier K) at klia2. Following is a simple process flow and you can read more about Domestic arrival process flow.

Land at klia2
Baggage Reclaim
Do you have another flight?
↓ Yes ↓ ↓ No ↓
Proceed to Departure Hall to check in for next flight
Proceed to Transportation Hub for transport to city



Fly-Thru, Connecting via klia2 Guide

If you are in transit and have a connecting flight at klia2, proceed to the respective Transfer Hall to collect your boarding pass and board the next connecting flight.

International Flight
Check arrival flight status
From International Flight to International Flight
Security Check
Boarding Gate
Closes 20 mins before departure


From Domestic Flight to International Flight
Immigration Check
Security Check
Boarding Gate
Closes 20 mins before departure

Getting around klia2 Terminal

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the klia2 layout plan for your review.

Getting around klia2


Contact AirAsia at klia2

AirAsia announced its new office christened RedQ, short for RedQuarters, near the klia2 terminal in late 2016. The RedQ is located roughly 10 minutes away from klia2. The 18,000sqm office space is home to over 2,000 of AirAsia's staff.

AirAsia RedQ

AirAsia RedQ
AirAsia's RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia2) Sepang, Malaysia 64000

AirAsia Sale Counter at klia2
AirAsia's Sale Counter at klia2 Departure Hall
Contact AirAsia
Website www.airasia.com
Online Help www.airasia.com/ask
Facebook AirAsia on Facebook
Help for flights with D7, XJ, Z2 carrier code
AirAsia X Premium Line
600 85 9999
9am - 6pm, GMT+8, Monday to Friday
Help for other flights
Visit www.askairasia.com or contact AirAsia via Live Chat or e-Form.


FAQs on AirAsia Zest Bookings

Q. Can I re-book my existing AirAsia flight to Clark to a Manila flight on AirAsia Zest?

No, AirAsia Zest is an independent carrier and so changing flights from AirAsia to AirAsia Zest is not permitted. Further, under the AirAsia's Terms and Conditions, change of destination is not permitted.

Q. How can I be sure that the booking on airasia.com for a AirAsia Zest flight is legitimate?

All bookings for AirAsia Zest flights via www.airasia.com starting May 10, 2013 are considered valid and confirmed once you receive an e-ticket indicating your flight details and payment confirmation.

Q. Where does AirAsia Zest fly to?

AirAsia Zest flies to 9 domestic and 3 international destinations from NAIA Terminals 3 & 4 in Manila.

AirAsia Zest domestic destinations are: Bacolod, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Tagbilaran, Cagayan de Oro (from 15 Jun 2013), Tacloban (between 10 May 2013 and 31 Aud 2013). AirAsia Zest international destinations are: Incheon, Jinjiang, Kuala Lumpur, Kota Kinabalu and Shanghai.

Q. What is the difference of terms and conditions between AirAsia and AirAsia Zest?

AirAsia Zest carries the same The Terms and Conditions of Carriage as that of AirAsia for bookings made on 3 May 2013 onwards.

Q. Is there Fly Thru service to AirAsia Zest domestic destinations?

No. Fly Thru service is currently not available.

Q. Can I do self-check-in on AirAsia Zest flight?

For all AirAsia Zest (Z2) flights, self-check-in via web and mobile are not yet available. You will need to proceed to AirAsia Zest counters OR kiosks to perform check in.

Q. What terminal does AirAsia Zest fly to?

Please proceed to AirAsia Zest counters at the following terminals:

Manila
  • All domestic flights: Ninoy Aquino International Airport (NAIA) Terminal 4
  • International flights to Kota Kinabalu and Kuala Lumpur: NAIA Terminal 4
  • International flights to Jinjiang and Incheon: NAIA Terminal 3
  • International flights to Shanghai: NAIA Terminal 3 from May 10, 2013 - June 29, 2013 and NAIA Terminal 4 from June 30, 2013 onwards

Bacolod
  • Bacolod-Silay International Airport
Cagayan de Oro
  • Cagayan de Oro Airport
Cebu
  • Mactan-Cebu International Airport
Davao
  • Davao International Airport
Iloilo
  • Iloilo International Airport
Kalibo
  • Kalibo International Airport

Puerto Princesa
  • Puerto Princesa International Airport
Tacloban
  • Tacloban-Daniel Z. Romualdez Airport
Tagbilaran
  • Tagbilaran Airport
Kuala Lumpur
  • Kuala Lumpur International Airport 2 (klia2)
Kota Kinabalu
  • Kota Kinabalu International Airport Counters 9-10
Shanghai
  • Shanghai Pudong International Airport- Terminal 1

Q. What is the difference between a flight operated by AirAsia and by AirAsia Zest?

Crew

Both AirAsia crew and AirAsia Zest crew are competent and highly trained to provide safe, efficient and best service possible.

Service

Both AirAsia and AirAsia Zest are committed in providing high quality service to its respective passengers.

In-flight experience - Meals (i.e. do you serve meals on board? Is it the same as AirAsia flights?)

Meals are served on board AirAsia Zest flight. In the near future, AirAsia Zest will carry the same menu as those provided on AirAsia flights. For now, you are not able to pre-book your meals online for Z2 flights.

Baggage (i.e. what is the baggage allowance allowed?)

For travel dates from 10 May 2013 onwards, both AirAsia and AirAsia Zest allow 7kg carry-on and pre-booking of check-in baggage from 15kg up.

Seats

AirAsia Zest allows you to select/ reserve your seat only in the first row of the aircraft.

Insurance (i.e. do I have to buy insurance separately? Who is the insurance provider?)

Yes, AirAsia Zest travel insurance provider is ACE Insurance.

Source: www.airasia.com/ask.

AirAsia Zest service routes