|Help for flights with D7, XJ, Z2 carrier code|
AirAsia X Premium Line
600 85 9999
9am - 6pm, GMT+8, Monday to Friday
For Telekom, Celcom, Maxis & DiGi customer at charge of RM1.95/min
AirAsia Zest operates scheduled domestic and international tourist services, mainly feeder services linking Manila and Cebu with 24 domestic destinations in support of the trunk route operations of other airlines.
In 2013, the airline became an affiliate of Philippines AirAsia operating their brand separately. Its main base is Ninoy Aquino International Airport, Manila.
Less than a year after AirAsia and Zest Air's strategic alliance, the airline has been rebranded as AirAsia Zest.
Cebu Pacific Air
Check the flight schedule at the KLIA2 with Check Flight Status tool.
Due to the mega size of the KLIA2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates. The following is the estimated duration prepared by AirAsia for your consideration.
|From Drop off|
|To Q Gates||Up to 35 minutes|
|To L Gates||Up to 27 minutes|
|To P Gates||Up to 35 minutes|
|From Drop off|
|To J Gates||Up to 17 minutes|
|To K Gates||Up to 19 minutes|
|International to Domestic|
|Q/P Gates to J Gates||Up to 50 minutes|
|L Gates to K Gates||Up to 39 minutes|
|International to International|
|P Gates to Q Gates||Up to 38 minutes|
|Within L Gates||Up to 38 minutes|
|Domestic to International|
|J Gates to L Gates||Up to 38 minutes|
Note: This map is accurate at time of print and for illustration purposes only. For detailed information, please seek assistance from AirAsia's guest service staff.
Q. Can I re-book my existing AirAsia flight to Clark to a Manila flight on AirAsia Zest?
No, AirAsia Zest is an independent carrier and so changing flights from AirAsia to AirAsia Zest is not permitted. Further, under the AirAsia's Terms and Conditions, change of destination is not permitted.
Q. How can I be sure that the booking on airasia.com for a AirAsia Zest flight is legitimate?
All bookings for AirAsia Zest flights via www.airasia.com starting May 10, 2013 are considered valid and confirmed once you receive an e-ticket indicating your flight details and payment confirmation.
Q. Where does AirAsia Zest fly to?
AirAsia Zest flies to 9 domestic and 3 international destinations from NAIA Terminals 3 & 4 in Manila.
AirAsia Zest domestic destinations are: Bacolod, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Tagbilaran, Cagayan de Oro (from 15 Jun 2013), Tacloban (between 10 May 2013 and 31 Aud 2013). AirAsia Zest international destinations are: Incheon, Jinjiang, Kuala Lumpur, Kota Kinabalu and Shanghai.
Q. What is the difference of terms and conditions between AirAsia and AirAsia Zest?
AirAsia Zest carries the same The Terms and Conditions of Carriage as that of AirAsia for bookings made on 3 May 2013 onwards.
Q. Is there Fly Thru service to AirAsia Zest domestic destinations?
No. Fly Thru service is currently not available.
Q. Can I do self-check-in on AirAsia Zest flight?
For all AirAsia Zest (Z2) flights, self-check-in via web and mobile are not yet available. You will need to proceed to AirAsia Zest counters OR kiosks to perform check in.
Q. What terminal does AirAsia Zest fly to?
Please proceed to AirAsia Zest counters at the following terminals:
Q. What is the difference between a flight operated by AirAsia and by AirAsia Zest?
Both AirAsia crew and AirAsia Zest crew are competent and highly trained to provide safe, efficient and best service possible.
Both AirAsia and AirAsia Zest are committed in providing high quality service to its respective passengers.
Meals are served on board AirAsia Zest flight. In the near future, AirAsia Zest will carry the same menu as those provided on AirAsia flights. For now, you are not able to pre-book your meals online for Z2 flights.
For travel dates from 10 May 2013 onwards, both AirAsia and AirAsia Zest allow 7kg carry-on and pre-booking of check-in baggage from 15kg up.
AirAsia Zest allows you to select/ reserve your seat only in the first row of the aircraft.
Yes, AirAsia Zest travel insurance provider is ACE Insurance.