The Departure Process from klia2 airport can be summarized into these 3 easy steps, firstly completing a self check-in (through web check-in, mobile check-in, or kiosk check-in), follow by depositing your luggage (if any), and lastly boarding your flight at the corresponding departure gates after clearing the immigration and customs check points.


klia2 Layout Plan

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates.

Nevertheless, the installation of more walkaltors and the increasing availability of buggy service have helped to ease the walking challenge to your designated gate.

Passenger Flow for Guests Departing from klia2

The following diagrams show an overview of the passenger flow for departing from klia2 airport.

1. Check-in

AirAsia Departure Guide - Step 1: Check in

2. Check-in Luggage

AirAsia Departure Guide - Step 2: Check-in luggage

3. Board Flight

AirAsia Departure Guide - Step 3: Board flight

Giant monitor at the Departure Hall showing the flight schedule and status
Giant monitor at the Departure Hall to check flight schedule and status


This Departure Hall at klia2 accommodates check-in and luggage drop counters, waiting area, public concourse, various shops, and security check points for Domestic or International Departures.

Departure Hall at the klia2
Departure Hall at the klia2
At the Departure Hall, lots of check-in kiosks are available for the passengers to complete their check-in at the spot.

Kiosks / check-in machines are available at the Departure Hall for self check-in
Check-in kiosks / machines are available at the Departure Hall for self check-in
From 15 March, 2018, the travellers departing from klia2 will start using the newly-installed Self-Bag Drop facilities for luggage drop.

Passengers using the new self-bag drop facility at klia2
Passengers using the new self-bag drop facility at klia2
After passing the entrance for Departures, the travellers will go through the standard immigration and security check procedures.

Passengers queuing up for document check at the Immigration counters
Passengers queuing up for document check at the Immigration counters

Passengers completing the security check at the Pier
Passengers completing the security check

Passengers boarding the flight
Passengers boarding the flight


Domestic Departures: Passenger Flow to Pier J / Pier K

For Domestic Departures, after performing check-in and luggage drop, you will walk through the main entrance for Domestic Departures at the left side of the Departure Hall. After the security check, you will walk down to Level 2 / Level 1A to go to Pier J / Pier K for your boarding gate.

The entrance to the Pier K
The entrance at the Departure Hall to the Pier J and Pier K
Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Domestic security checkpoint to Gates J1 - J22 is 2 - 10 mins; to Gates K2 - K18 is 7 - 15 mins.

Domestic Departures: Passenger Flow to Pier J / Pier K

Domestic Departures: Passenger Flow to Domestic Gates (Pier J / Pier K)
Domestic Departures: Passenger Flow to Domestic Gates (Pier J / Pier K)

From the Domestic security check point to the gate J / gate K, the estimated walking time is at least 3 minutes to Pier J and 7 minutes to Pier K with the help of the walkaltors.

The beginning point of the Pier J
The beginning point of the Pier J on level 2
The Pier K is located at level 1A at the lower right wing of the klia2 Terminal.

The beginning point of Pier K on level 1A
The beginning point of Pier K on level 1A


International Departures: Passenger Flow to Pier L / Pier P / Pier Q

For International Departures, after performing check-in and luggage drop, you will walk through the main entrance for International Departures at at the Departure Hall. Pass through the Immigrations and customs check counters and turn right before the Skybridge if your are boarding at Pier L.

Main entrance to the Pier P, Q and L
Main entrance to the Pier P, Q and L at the Departure Hall
Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Immigration / customs checkpoint to Pier L security checkpoint is about 3 mins. From the security checkpoint to Gates L1 - L22 is about 2 - 10 mins.

If your boarding gate is located at Pier P or Pier Q, then continue walking to cross the Skybridge. After crossing the Skybridge, walk down to Level 2 of the Satellite Building and then go to Pier P / Pier Q for flight boarding.

Entrance to Pier P, Q and L located at the end of the Departure Hall
Entrance to Pier P, Q and L located at the end of the Departure Hall
The Pier P and Pier Q are further away from the Departure Hall. The estimated duration from Immigration / customs checkpoint to Pier P / Q security checkpoint is about 10 mins. From the security checkpoint to Gates P1 - P21 or Gates Q3 - Q21 is about 2 - 10 mins.

International Departures: Passenger Flow to Pier L, Pier P, Pier Q


The beginning point of Pier L
The beginning point of Pier L

You are at the beginning point of the Pier P
The beginning point of the Pier P

The start of the Pier Q
The start of the Pier Q

Passeners waiting at the gate
Passeners waiting at the gate


klia2 Layout Plan

The following is the klia2 layout plan. Click on any of the following to view more information.

Shops at klia2 Terminal


The flights waiting at the Pier
The AirAsia and Scoot flights waiting at the Pier