The Departure Process from klia2 airport can be summarized into these 3 easy steps, firstly completing a self check-in (through web check-in, mobile check-in, or kiosk check-in), follow by depositing your luggage (if any), and lastly boarding your flight at the corresponding departure gates after clearing the immigration and customs check points.


klia2 Layout Plan

Due to the mega size of the klia2 terminal, you are advised to plan and prepare sufficient time for checking in and walking to the boarding gates.


Passenger Flow for Guests Departing from klia2

The following diagrams show an overview of the passenger flow for departing from klia2 airport.

1. Check-in

AirAsia Departure Guide - Step 1: Check in

2. Check-in Luggage

AirAsia Departure Guide - Step 2: Check-in luggage

3. Board Flight

AirAsia Departure Guide - Step 3: Board flight

Domestic Departures: Passenger Flow to Pier J / Pier K

For Domestic Departures, after performing check-in and luggage drop, you will walk through the main entrance for Domestic Departures at the left side of the Departure Hall. After the security check, you will walk down to Level 2 / Level 1A to go to Pier J / Pier K for your boarding gate.

Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Domestic security checkpoint to Gates J1 - J22 is 2 - 10 mins; to Gates K2 - K18 is 7 - 15 mins.

Domestic Departures: Passenger Flow to Pier J / Pier K

Domestic Departures: Passenger Flow to Domestic Gates (Pier J / Pier K)
Domestic Departures: Passenger Flow to Domestic Gates (Pier J / Pier K)


International Departures: Passenger Flow to Pier L / Pier P / Pier Q

For International Departures, after performing check-in and luggage drop, you will walk through the main entrance for International Departures at at the Departure Hall. Pass through the Immigrations and customs check counters and turn right before the Skybridge if your are boarding at Pier L.

Please allow sufficient time for your Domestic Departures, the estimated duration to walk from Immigration / customs checkpoint to Pier L security checkpoint is about 3 mins. From the security checkpoint to Gates L1 - L22 is about 2 - 10 mins.

If your boarding gate is located at Pier P or Pier Q, then continue walking to cross the Skybridge. After crossing the Skybridge, walk down to Level 2 of the Satellite Building and then go to Pier P / Pier Q for flight boarding.

The Pier P and Pier Q are further away from the Departure Hall. The estimated duration from Immigration / customs checkpoint to Pier P / Q security checkpoint is about 10 mins. From the security checkpoint to Gates P1 - P21 or Gates Q3 - Q21 is about 2 - 10 mins.

International Departures: Passenger Flow to Pier L, Pier P, Pier Q




klia2 Layout Plan

The following is the klia2 layout plan. Click on any of the following to view more information.

Shops at klia2 Terminal